alvstar2001: what ever happen to "first call resolution"
well u cant really blame the reps. the ones to blame is management
obv management are not picking up on mistakes and improving the level of service?
for a corporate such as vodafone, or even telecom, youlld think these problems could be dealt with first time or least follow through (ownership)
anyways, i feel how frustrated you can be mickmock
hope everything will be sorted
i say , customer service will win the customer at the end otherwise, seek what you deserve.
Well said. When I said pretty much the same but in more words I just got their wrath.