Gamefreaks: They should be able to fill out a form which goes to the billing team
wlf: Thanks Paul, I have been contacted by VF and the CSR I spoke to seemed to understand the problem, very helpful, hopefully its the end of this matter!
cranz:Gamefreaks: They should be able to fill out a form which goes to the billing team
So issues escalated to the billing department by CSR's have no reference number to track the progress of the issue/escalation?
PaulBrislen: And now you've changed your original posting which said to contact the TDR the next day.
That's not acceptable, Mauricio. You know better than this.
Nobody here is trying to hide the TDR process from the customers and your allegation is well off beam. Far from it - as has been pointed out elsewhere, we helped WRITE the TDR process and are involved in it at all levels.
Telling customers that the first thing they should do if they can't get through to the call centre is to contact the TDR is just plain wrong.
Rather than attacking poor Mauricio, how about improving the customer support that people get when they phone 777. Especially for the poor prepay customers who have to pay $1 to phone it. That is the main reason people are complaining.
You don't hear anybody critising the TSB bank, who provide local based knowledgable support with a smile, and you can get everything sorted in a single phone call.
What annoys me is having to repeat the same issue again and again each time you phone 777, as they don't appear to keep any record of the issue. Then if they tell you to visit a store, you then have to repeat it to them too.
Yea..I also had problems with the bill.
It said online Im in palmerston north,bigalow,australia...??I was like huh?
When I call up they said my address in NZ?
It took me about a year to sort it out.haha..
I tried changing the address online but they wouldnt accept my address.I can't quite rememeber what it was I think I was trying to fill out my suburb which I wrote city and it wouldn't accept it