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JoeBloggs
355 posts

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  #154562 6-Aug-2008 09:57
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You'll generally get the feeling that no one cares at either telco if you stay long enough. Telecom is shrinking slowly [their mobile division], freeing up CSR's and sales reps for the time being. Vodafone is expanding and releasing new products at an unsustainable rate. The framework isn't there yet but things will settle down. During this time what customers need most is the ability to talk to a real person who speaks their native language.

 
 
 

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undecided
44 posts

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  #154587 6-Aug-2008 10:55

JoeBloggs: You'll generally get the feeling that no one cares at either telco if you stay long enough. Telecom is shrinking slowly, freeing up CSR's and sales reps for the time being. Vodafone is expanding and releasing new products at an unsustainable rate. The framework isn't there yet but things will settle down. During this time what customers need most is the ability to talk to a real person who speaks their native language.


Which Telecom currently have in every customer service avenue aside from Dial-Up and Prepaid helpdesk, and until they migrate more of the general 123 staff overseas as well. Hmmmm.
Also, we need to bear in mind that just because someone has an accent does not neccecarily mean they are not a kiwi or working in NZ. Telecom also have a team called 'One World' which is a dedicated call centre for mainly asain callers, I believe , who can speak different languages for those who have trouble getting grasps on english

robbyp
1199 posts

Uber Geek


  #154624 6-Aug-2008 13:13

xpd:
asbb1:

In my opinion if you have an issue, best thing to do is deal with it. haha. save the stress, prolong your life. Nobody wants to die from a multinational organisation.


Umm no...  Why stay with a company that makes you stress  and deal with it and shorten your potential lifespan ? Its the reason Id leave to goto someone else.

Which I will be doing if the Glenfield store stuffs me around again...... theres a Telecom store just 100m away and their staff have always been helpful when Ive had to sort out Telecom issues....

Once telecom release their GSM network later in the year, we will have some real competition, and people will easily be able to switch between networks simply by switching their sim card. This should improve vodafones customer support, and I guess they will end up dropping the $1 fee for the honour of calling them, otherwise they could lose a lot of prepay customers if they don't improve things dramatically. Vodafone offering NZers the most expensive iphone calling plans in the world is a clear sign that they have no competition at the moment. I don't hold much hope in the near future about this 3rd mobile provider from what I have read.



undecided
44 posts

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  #154633 6-Aug-2008 13:45

Excluding TelstraMobile, which very very few people seem to know about, NZ Communications which is probably the closest thing we have/had to a 3rd provider although they have just announced a delay of at least another year. I've heard some rumours about Orcon mobile too though..

richms
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  #154640 6-Aug-2008 14:06
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Telstra are unexiting till telecom go gsm, because they are just selling that.

Orcon will be just selling vodafone, so we get to deal with their stellar network via a middleman which will make it just as annoying as dealing with wholesaled telecom landlines and UBS is thru your ISP, authough I can see it being much worse being that its vodafone.  




Richard rich.ms

scottjpalmer
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  #154673 6-Aug-2008 16:15
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This is now off topic to the title of the thread.

Locked (PM a mod if there are developments that are on topic and we can unlock)

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