many years of VF messing with the email and poor attempts to fix it that made it a bad exp. for customers.
I opted to not forward my old ihug address when they announced the closure of email, but later found out that they had messed things up and forwarded this ihug address to someone else's gmail address.
It took over 3 weeks of repeated calls to get the forwarding removed.
VF have a great knack of taking a product or service promise to make it better and right stuffing it up....