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391 posts

Ultimate Geek


# 250999 4-Jun-2019 14:51
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In typical Vodafone fashion, my latest Vodafone invoice includes a message about daily roaming increasing to $7 per day, however the link Vodafone.co.nz/drc doesn’t work, and neither the call centre or online chat know anything about any proposed increase.

Anyone know any info they can share as I’d be keen to know if it is infact increasing.

Also mentions additional countries being added, so that would be of interest too.






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  # 2251258 4-Jun-2019 14:55
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That would be extremely frustrating/disappointing.

 

 


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  # 2251263 4-Jun-2019 15:03
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GST + being added?

 
 
 
 




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  # 2251268 4-Jun-2019 15:10
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Perhaps GST, but if only GST then I’d guess the new rate to be more like $6.

Don’t so much mind a increase, just frustrating when your sent information with a link that doesn’t work, and staff who no nothing of a increase.

It’s a real shame that even the very basics seem to have gone out the window now.


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  # 2251269 4-Jun-2019 15:10
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Ge0rge: GST + being added?

 

I would say they are planning ahead for this


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  # 2251270 4-Jun-2019 15:13
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  # 2251285 4-Jun-2019 15:26
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The media will report it as a 40% increase


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  # 2251302 4-Jun-2019 15:37
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DjShadow:

 

The media will report it as a 40% increase

 

 

Is it not?

 

 


 
 
 
 


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  # 2251309 4-Jun-2019 15:47
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networkn:

 

DjShadow:

 

The media will report it as a 40% increase

 

 

Is it not?

 

 

 

 

Think it's more how it sounds quite different 40% vs 2$





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 2251310 4-Jun-2019 15:54
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If they're going to increase the fees it would be nice if they actually made changes to their roaming such as not double dipping and charging the daily fee multiple times for shared data allowances. 

 

We know the $5/$7 is really just an arbitary fee and they don't actually pay this to anybody - so it's frustrating when you have shared allowance in NZ such as a SIM in a tablet and have to pay that fee for both devices.

 

 


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  # 2251314 4-Jun-2019 15:59
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hio77:

 

Think it's more how it sounds quite different 40% vs 2$

 

 

It's not about how it makes you feel, it's about how many clicks they can get :)

 

It won't make you any better off financially no matter how it's reported, it's still a 40% increase or $2 a day :)

 

 


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  # 2251323 4-Jun-2019 16:24
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New website is now live




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Ultimate Geek


  # 2251336 4-Jun-2019 16:42
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sbiddle:

New website is now live



Thanks, good to see the right hand has eventually talked to the left hand, or maybe they spotted this post...lol

I’m lost for words with the current state at Vodafone

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Ultimate Geek


  # 2251356 4-Jun-2019 17:21
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Linux:

 

Ge0rge: GST + being added?

 

I would say they are planning ahead for this

 

 

Yes. Planning to add on another 15% when GST is applied.


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  # 2251358 4-Jun-2019 17:32
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gmball:

I’m lost for words with the current state at Vodafone

 

It certainly doesn't seem so, given you stick the boot in every chance you get. Even after the CEO personally responded and asked for time to get their house in order and explained some of what was happening.

 

We get it already, you aren't happy.




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  # 2251368 4-Jun-2019 17:38
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networkn:

gmball:

I’m lost for words with the current state at Vodafone


It certainly doesn't seem so, given you stick the boot in every chance you get. Even after the CEO personally responded and asked for time to get their house in order and explained some of what was happening.


We get it already, you aren't happy.



I wouldn’t consider their CSR’s and online chat, plus links sent on customer invoices as getting a house in order, they are the absolute basics, more a customer expectation vs a house keeping exercise.

You’ll note my original post was actually asking for info given Vodafone’s inability to provide it, but love the fact you’ve decided to post a reply without actually contributing anything

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