Horrendous Cust service

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1101

1790 posts

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+1 received by user: 435

# 2269707 4-Jul-2019 09:47

robjg63:

I suppose as customers we always want the cheap product - so we get cut price service as a result. Do we have only ourselves to blame?

Nope. Its management cutting costs . Thats their job : cut costs , increase profits .

rugrat

1681 posts

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# 2269828 4-Jul-2019 12:24

1101:
robjg63:

I suppose as customers we always want the cheap product - so we get cut price service as a result. Do we have only ourselves to blame?

Nope. Its management cutting costs . Thats their job : cut costs , increase profits .

Doesn’t increase profits if they lose customers. Others are in same cut cost market and provide better service then Vodafone.

Hopefully when it’s not being run from the UK so they can do stuff to suit the NZ market can turn things around, though there’s years of damage to fix up.

Their adverts are top notch.

SteveC

238 posts

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Lifetime subscriber

# 2269829 4-Jul-2019 12:37

rugrat: Their adverts are top notch.

Yeah! So good that the ComCom successfully took them to court over their branding. Phone companies have been getting away with so many porkies for so many years ("Pay $60 a month to get this 'free' stuff ..."), that was significant.
Had a look at https://consumer.broadbandcompare.co.nz/ yesterday - published prices are coming down since I last looked. Lots of people offering unlimited data over fibre for little more than $70 per month. Perhaps it's time I rang the Vodafone Retention Team?
Steve

quickymart

4506 posts

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# 2269978 4-Jul-2019 15:59

2 people support this post

What a great company they would be if they put as much effort into their customer service as they did into their adverts (and promotions), eh?

pristle

78 posts

Master Geek
+1 received by user: 9

# 2274459 11-Jul-2019 09:55

DjShadow:

Ping @JasonParis , think you should be aware of this one

Jason appears to be MIA. School Holidays??

Stu1

561 posts

Ultimate Geek
+1 received by user: 43

# 2277531 16-Jul-2019 06:27

pristle:
DjShadow:

Ping @JasonParis , think you should be aware of this one

Jason appears to be MIA. School Holidays??

I hope he's back soon I am at Wits end , taken well over a month to get wireless broadband set up, so far sent 4 phones, 2 Sim cards, three weeks to finally get a modem, added mums service to my account instead of hers, disconnection notice on my own fibre as last agent couldn't work out she lives in a different address so decided to move me from fibre to wireless broadband. My mum can finally use Internet I can ring her she can't ring out, she can't ring landlines but can ring cell phones . I have rung everyday for last 2 weeks spoken to numerous agents in India and the Philippines, last call will be today otherwise will break contract

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