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robjg63:
I suppose as customers we always want the cheap product - so we get cut price service as a result. Do we have only ourselves to blame?
Nope. Its management cutting costs . Thats their job : cut costs , increase profits .
1101:robjg63:I suppose as customers we always want the cheap product - so we get cut price service as a result. Do we have only ourselves to blame?
Nope. Its management cutting costs . Thats their job : cut costs , increase profits .
rugrat: Their adverts are top notch.
What a great company they would be if they put as much effort into their customer service as they did into their adverts (and promotions), eh?
DjShadow:
Ping @JasonParis , think you should be aware of this one
Jason appears to be MIA. School Holidays??
pristle:DjShadow:Ping @JasonParis , think you should be aware of this one
Jason appears to be MIA. School Holidays??
Kind of sort of related:
Interesting how most of the comments disagree with their response of it being a "one-off" incident - anecdotally (it seems anyway) there are lots more customers having similar issues.
Similar story with an elderly friend. She was talked into changing from ADSL to wireless. She was sent two new phones and a router with instructions and an afternoon date for the change to take effect.
On the afternoon, the phone had dial tone which sounded good but found out later it could dial out but nothing would come in. The router would not accept the wifi key so that was a fail.
She called VF and waited for 90 min! Still nothing worked. After another long-wait call, a few days later, they sent out a technician from Noel Leeming!! So he was useless as it was a VF system fail and not a user problem.
And this for an elderly woman with urgent health problems....
How VF still have any customers I can't fathom.
linw:How VF still have any customers I can't fathom.
linw:
....
How VF still have any customers I can't fathom.
The only reason we're still with them is because we're on a (legacy) plan with Bestmates that allows Mrs Floyd to ring our daughter's and her sister's cellphones for free from the landline. This is for several hours a week and I have yet to find a competing telco that offers something similar.
As others have said: "while it's working, don't mess with it". I dread the day that I have to change something or if it breaks.
So many people complaining about yogurt these days....it's becoming a culture.
It seems their incompetence, and lack of sensitivity, knows no bounds. Story on TVNZ Fair Go (probably need an account to view) about a widow who wanted her deceased husband's account moved into her name, and how VF managed to completely and utterly mess it up.
I would have thought that VF would have had the kahunas to front up (they certainly used to in days gone by) but now all they do is send Fair Go a letter from the Media Team.
So many people complaining about yogurt these days....it's becoming a culture.
Yeah, not fronting is pretty offensive to all involved, ie all their customers.
Cyril
linw:
How VF still have any customers I can't fathom.
Some of us are unfortunately unable to change (Vodafone only town). If nothing else they'll have the 3000 of us in my area 😑
sonyab:I pressed redial - and the message said you have been banned... Good lord!
Wow. Surely frontline staff should not have the power to ban a number! That should require supervisor approval at least?
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