So, here we are about 9 months on, and I don't hear many positive stories of Vodafone's customer service. Their Facebook page is still full of complaints, mostly from people who are told "we'll call you back" and they never hear from anyone, ever - that's when you can get through.
My 2c, it seems like they outsourced their customer service from one crappy overseas call centre...to another crappy overseas call centre.
Was it worth it? Does anyone have any (good) stories about their new! improved! call centre in India, or is it exactly the same as when the calls were being routed to Manila?