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Topic # 25187 14-Aug-2008 14:01
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ADSL has just gone down (no PPP) for 2 Xnet subscribers, one in Pukekohe, one in Onehunga. Anyone else?

Has anyone rung the helpdesk? I won't, I'm sure they will know about it.

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Master Geek


  Reply # 156890 14-Aug-2008 14:10
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Yes, we're aware of the issue and are working to resolve it :).

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  Reply # 156895 14-Aug-2008 14:20
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Thanks for the prompt reply.

Lucky I have a backup!


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  Reply # 156896 14-Aug-2008 14:21
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It Seems like its back now :D



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  Reply # 156897 14-Aug-2008 14:23
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So it is, nice work Xnet!

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  Reply # 156899 14-Aug-2008 14:27
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scottjpalmer:

Thanks for the prompt reply.

Lucky I have a backup!




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  Reply # 156901 14-Aug-2008 14:30
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scottjpalmer: ADSL has just gone down (no PPP)?for 2 Xnet subscribers, one in Pukekohe, one in Onehunga. Anyone else?

Has anyone rung the helpdesk? I won't, I'm sure they will know about it.

Uea was down her in Gisb but what was annoying was none of their phone lines were working either ... ended up getting a Fax through.

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  Reply # 156903 14-Aug-2008 14:32
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Haha yeah, it wasn't a small outage and it seems the phones couldn't keep up with demand :p.  Everything should be on its way back now.

Nicely done btw Scott :D.



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  Reply # 156906 14-Aug-2008 14:33
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How do you find the Draytek's Scott ?


Like it very much - very stable, awesome line stats given distance from exchange, some very nice features, well supported through firmware updates, friendly helpful support desk, all good!!

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Reply # 156911 14-Aug-2008 14:59
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Great to see an explanation of the problem (on the XNet status page).  Thanks for telling people what happened.




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  Reply # 156920 14-Aug-2008 15:27
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frio: Yes, we're aware of the issue and are working to resolve it :).


This has happened quite a lot in the last 2 months, not for as long as this, usually only for a few minutes, instead of the 20-30 odd that it was today.

It's causing a lot of pain for our customers, as everything goes down (internet, phones, fax) etc. Is there a root cause, when do you expect this issue to be resolved long term?




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  Reply # 156923 14-Aug-2008 15:29
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Yup, great to get an explanation. But as already said - it was quite alarming to find the helpdesk unreachable during the outage.




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  Reply # 157310 15-Aug-2008 21:31
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Hi,

As I've mentioned to Xnet in the past, outages due to single equipment failures are just not acceptable in this day and age. There are numerous techniques to avoid this, from network redundancy, to redundant hardware, to in-chassis redundant supervisors, and even redundany software.

I happen to work for one of the equipment suppliers, and know what is available, and am a bit shocked when a major ISP like Xnet suffers outages such as this.

The PPP and AAA servers must be redundant to the point of physical location and network paths, as well as having onboard hardware and software redundancy. They are the most important items of equipment in the network (given that they are also tied into the billing systems ;).

Forget the international bandwidth - get some high availability happening.

Start off with creating an availability model of your network, tieing in paths, MTBF and MTTR of all equipment, contact your equipment providers for their figures, and also monitor your own network and collect your own real figures to feed back into the model.

Cheers, Ed.

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