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41 posts

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Topic # 25224 15-Aug-2008 13:11
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I've moved my sim from a PXT capable phone into my iPhone and now want all MMS messages to be sent automagically to PXTWorld instead of just disappearing into the ether with no notification.

When I spoke with a guy on the Vodafone iPhone helpdesk a month ago, he said this was impossible, which I find hard to believe.  Surely its a flag in a database somewhere if its related to my account, or failing that, a switch in the SIM which should be able to be reversed.

The PXTWorld help states:
If you don't have a video PXT or PXT mobile, any PXT sent to your mobile will be automatically sent here for you to retrieve. We will send a TXT to your mobile to alert you when a message has arrived in your Inbox.

I've tried submitting this question direct to Vodafone via their help pages, but the help pages break when I'm submitting my query to them, also very useful.

Does any knowledgable individual here know whether this is in fact impossible, or whether there is a way to do it, or some sort of workaround.  Even if it was a new simcard perhaps, i'm open to suggestions.

Sorry if this has already been asked, i've searched already using a variety of search terms and mostly came up blank, other than ENABLING the message delivery to the phone (Not the reverse which i'm asking)

Cheers

Jon

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  Reply # 157216 15-Aug-2008 14:49
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Your're right - there used to be a PXT preferences page from which you could set whether you wanted your messages delivered to PXT World or to your mobile.

From memory, this page toggled a setting in the MMSC that determines if you're PXT capable or not.

Somewhere, along the way this page/application appears to have been removed (I can't find a link to it anywhere, and can't remember the URL).

I think you'll just have to keep complaining until someone raises a ticket for someone to manually change this setting.

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  Reply # 157234 15-Aug-2008 15:39

What a load!

All CSR's should have access to a PXT Admin system where they can enable/disable MMS for a mobile number. If they Disable MMS your PXTs will go to PXTWorld and you'll receive a TXT notification..

They just have to untick 1 box

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  Reply # 157248 15-Aug-2008 16:27
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This IS Vodafone you're talking about, after all!!! ;-)




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  Reply # 157262 15-Aug-2008 18:01
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Last time I had to get this done it took 3 goes, the time before that about the same.

With $1 charging its going to get expensive to change handsets - esp when there is no self service option to turn MMS off, at least on is as simple as sending one usually.




Richard rich.ms



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Geek


  Reply # 157287 15-Aug-2008 20:12
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Thanks guys.  I might try going into a store and gently coercing them into making the change.

Cheers

Jon

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Geek


  Reply # 157290 15-Aug-2008 20:24
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Of course alternatively you can just send the pxt message to 798 (PXT on a normal keypad).  This will send it to pxtworld automatically instead of sending it to the device. 

Seems like a logical option.

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  Reply # 157293 15-Aug-2008 20:46
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ckwilliams: Of course alternatively you can just send the pxt message to 798 (PXT on a normal keypad).  This will send it to pxtworld automatically instead of sending it to the device. 

Seems like a logical option.


Arithon is wanting PXTs sent to him by his contacts to go to his PXT World and have PXT World send him a text telling him he has a new MMS, he is not talking about adding his own images to his own PXT world.


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  Reply # 157304 15-Aug-2008 21:07
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Sorry about that, read that wrong.  Then Cranz is right, you will need to contact customer services.

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