Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




21 posts

Geek


# 252867 14-Jul-2019 19:43
Send private message

I'm just wondering if anyone else is having similar issues on Voda's Fibre X Max. We're based in Upper Hutt

 

For the past several (since April I think) weeks, we've been experiencing seemingly random dropouts. Each lasting 2 minutes. Doesn't seem to matter what we're doing, light browsing, using Vodafone TV, streaming Netflix etc. Our network stays up and all device can still see the network, but just can't get out to the internet. When I notice the internet not working I check Ping Plotter and the first hop out is timing out. And it's always for 2 minutes. We just wait the 2 minutes and everything comes back up. The lights on the TC4400 look fine while all this is happening.

 

Over the course of the last few weeks and the agony dealing with Voda 'Ninjas'; We've had our line checked which was fine,Technicolor TC4400 Docsis modem replaced, even sent out the 'awesome' Ultrahub to eliminate an issues with my own router, several reboots and factory resets later and the issue still occurs.

 

I'm at my wits end, and just wondering if anyone else has a similar issue and got theirs fixed? I'm not expecting a fix here, obviously, and will probably call the 'support' line again when the annoyance of the dropouts outweighs the dread of repeating myself yet again on the helpdesk and getting the 'we will surely fix this for you' comment.

 

We're unfortunately on a contract so stuck for another 7ish months. I read somewhere we might be able to break the contract without ETCs as it hasn't been fixed for more than 14 days, is that true?

 

Anyway, sorry for the whinge. Looking to hear from anyone who is having or had a similar issue/experience.

 

Cheers.

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
5457 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2276496 14-Jul-2019 20:13
Send private message

The short answer is no.

 

I'm in Island Bay (once notorious for cable outages) and have been on "FibreX Max" (now "Ultrafast HFC Max") since the day that it became available in late 2016.

 

Not a single outage since then - in marked contrast to my horrible old DOCSIS 3.0 cable connection.

 

The connection is monitored by Sam Knows:

 

Click to see full size

 

(click to view)





Sideface


5509 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2276536 14-Jul-2019 21:09
One person supports this post
Send private message

Will be a bad connection somewhere call VodafoneNZ and insist a fault ticket is logged and ask for the fault incident number and don't hang without it and write it down

 
 
 
 


18 posts

Geek


  # 2276543 14-Jul-2019 21:22
Send private message

I get the same sort of thing here in Lower Hutt.

 

 

 

Connection is a FibreX-Max, I can almost always get the connection to drop if I max out the speed (large download from Steam, Google Drive etc)

 

Just loose connection and unable to ping outside of the local network (am able to access router fine, pings to 1.1.1.1 fail).

 

After about 2 minutes it comes back.

 

 

 

I've swapped Routers, switches , cables, and updated windows drivers and still no luck. 

 

Had a tech over yesterday to sort out a vodafone TV install (thats been broken since April :/) and of course I couldn't get the link to drop while he was here :(




21 posts

Geek


  # 2276559 14-Jul-2019 22:24
Send private message

Linux: Will be a bad connection somewhere call VodafoneNZ and insist a fault ticket is logged and ask for the fault incident number and don't hang without it and write it down

 

I've done that once. Will do so again once I decide I can put up with the frustration 😬.


190 posts

Master Geek

Trusted
Vodafone NZ

  # 2276725 15-Jul-2019 09:15
Send private message

@theflinch and @DodgerNZL - if you want to PM me your account details I'll take a look.


4 posts

Wannabe Geek


  # 2277133 15-Jul-2019 16:25
Send private message

@gaddman - I am also finding that my FibreX Max service is impacted in the same manner. This post is for visibility but I'll drop you a PM.

Thanks




21 posts

Geek


  # 2277342 15-Jul-2019 20:46
Send private message

@gaddman not sure if this helps. Have a few of these now.

 

Click to see full size


 
 
 
 


4 posts

Wannabe Geek


  # 2277604 16-Jul-2019 09:24
Send private message

I'll get pingplotter going as well with some alerts to see if I can catch my outages too.


5509 posts

Uber Geek

Trusted
Lifetime subscriber

  # 2277620 16-Jul-2019 09:32
Send private message

When you are moved to the DOCSIS 3.1 HFC network the connection is far more sensitive to a poor connection somewhere in the network and these need to be found and fixed  




21 posts

Geek


  # 2277818 16-Jul-2019 16:45
Send private message

So got a call from Downer to arrange on site tech visit (will be the 2nd tech visit). I take it this is a result of PM'ing Gaddman. Appointment set for Monday.

 

Not sure what other tests they're going to run as they've already replaced, TC4400 and done a line check etc. We'll see.

 

@djjosheenz and @DodgerNZL did either of you hear from a tech at all?


18 posts

Geek


  # 2277861 16-Jul-2019 18:14
Send private message

@theflinch, No. i haven't reported a fault yet as I've been trying to sort out the migration\renewal of my FibreX account since April (now almost sorted) and I didnt want to add to the list.

 

  I mentioned it to the tech who was in for the vodafone TV and phone wiring, but wasn't able to crash it at that stage.

 

 

 

When they return to sort out the phone, I'm going to try again.

 

 


4 posts

Wannabe Geek


  # 2277901 16-Jul-2019 19:08
Send private message

No, haven't heard from anyone yet. Been running PingPlotter all day with no drop outs recorded yet.

 

Will reserve judgement until I capture some hard evidence of the loss.

 

Interested to see the outcome either way.




21 posts

Geek


# 2277910 16-Jul-2019 19:24
Send private message

DodgerNZL:

 

@theflinch, No. i haven't reported a fault yet as I've been trying to sort out the migration\renewal of my FibreX account since April (now almost sorted) and I didnt want to add to the list.

 

  I mentioned it to the tech who was in for the vodafone TV and phone wiring, but wasn't able to crash it at that stage.

 

 

 

When they return to sort out the phone, I'm going to try again.

 

 

 

 

Haha good call on not adding to the list. I had a static IP issue (which a Ninja caused) while having the dropout issue and at the time a speed issue. I think it confused them greatly having more than one issue to deal with. At least that's the impression I got with their line of questions for troubleshooting etc.

 

 

 

djjosheenz:

 

No, haven't heard from anyone yet. Been running PingPlotter all day with no drop outs recorded yet.

 

Will reserve judgement until I capture some hard evidence of the loss.

 

Interested to see the outcome either way.

 

 

It will probably happen. For us, I won't see any drop outs for a couple days, then the following day I'll get a couple in a row. I feel like I get more dropouts if one of us is streaming something via Vodafone TV or Apple TV and the other is browsing or streaming music and doing a couple other things. I didn't think only 2 of us would cause that much stress on a Gig line. I guess when the speed gets maxed out like @dodgernzl and it poos itself.

 

Another thing I didn't point out is we were on FibreX 200 and had no dropouts at all, well except the odd 'expected' one or two. As I stated in original post we were having these issues since April which is when we upgraded to FibreX Max. We also renewed our contract which I regretted as soon as I realised how terrible going through the helpdesk is. It has been quite a while since we've had issues so haven't had to deal with the helpdesk for a long time, but I really don't remember it being so hard.

 

Anyway, bring on Downer.

 

 

 

 


1 post

Wannabe Geek


  # 2280777 21-Jul-2019 15:18
Send private message

16 July

 

Contacted Vodafone reported problems with Legacy Vodafone TV box, every minute or two it would pixelate, and sound would drop off occasionally.

 

Understand TV box is very old and no longer supported, agreed to upgrade to the new Vodafone TV which should solve all problems.

 

I agreed and decided to also increase my plan to Ultrafast HFC Max as well.

 

 

 

17 July

 

After researching I contacted Vodafone and advised that I’m still keen to upgrade bandwidth plan and go ahead with new Vodafone TV install, but would like to just go with the free to air channels and remove all sky channels. I was advised this will be ok but to go ahead with the installation as it has already been scheduled for 20th July and then I can ring in to change the plan.

 

 

 

18 July

 

Still experiencing TV problems and started experiencing a new problem of the internet dropping off occasionally, also very poor internet speed occasionally.

 

 

 

20 July

 

Downer contractor visited (can’t remember his name but very professional, friendly and helpful ), after explaining my problems he was hesitant to install the new Vodafone box as it was totally reliant on the Internet and didn’t want to leave me with No TV as well.  I Showed the contractor my speed test results and he witnessed an upload speed of 0 Mbps and the download speed rapidly changing between 100Mbps and 0Mbps. He replaced the cable connection into the house and the internal cable from the wall to the ‘cable device’ both very old and from early Telstra Clear. We checked speed test again and had good connection of 600Mbps and 95Mbps and so went ahead with the Vodafone TV install.

 

I wasn’t convinced all problems were solved and after discussions with the Downer contractor, he left me with a spare modem that I could plug in to help troubleshoot connectivity problems if they arise again (very helpful).

 

My next door neighbour saw the contractor and also mentioned he had been experiencing same problem with his legacy Vodafone TV}

 

 

 

21 July

 

I have been experiencing seemingly random Internet dropouts. Each lasting 2 minutes. Doesn't seem to matter what I’m doing, light browsing, using Vodafone TV, streaming Netflix, downloading etc. (Vodafone TV is very annoying when internet connection not stable however the interface is quite good)

 

 

 

I have plugged the other modem (Black) into the second port on the ‘cable device’ to help diagnose the problem and found that the connection drops at the same time as the first modem (White), WIFI speeds etc are very up and down with both devices and they both drop out, same time at the most ‘inconvenient’ times.

 

 

 

After looking at forums etc, I am now thinking these problems are more widespread than my house and hopefully Vodafone will rectify ASAP.

 

 

 

Fibre has just been installed in street so other options are available…




21 posts

Geek


  # 2280956 21-Jul-2019 20:28
Send private message

yay. another 2 minute drop that probably won’t happen while the tech is on site tomorrow morning.

Click to see full size

 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07


LG Electronics begins distributing the G8X THINQ
Posted 24-Oct-2019 10:58



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.