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SteveC
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  #2565500 15-Sep-2020 17:46
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We were getting a little white message, top right of the screen, saying that VTV was not connected to the Internet. Everything kept working and the message didn't stay long (each time) so we ignored it.

Question about the stuttering issue - does it only apply to 'live' TV, or also to 'saved' content. Like @sansom we have only seen it a few times, but also we seldom watch 'live'l. Generally we watch recorded or on-demand content. (Both of which this box does well, apart from the user interface.)

Stu1
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  #2565517 15-Sep-2020 18:36
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sansom:

 

Stu1: This is really a terrible product , restarting and rebooting every couple of days really is a joke. Do they really test releases or another example of fragile rolling out products half assed with minimum testing as MVP. The customer experience is really terrible with this product .

 

Hi @Stu1, I'm sorry to hear that you are having issues.  This shouldn't be happening as the current firmware is stable and restarts/reboots shouldn't be required - especially not every couple of days.  The vast majority of users do not need to do this and report a very good customer experience.

 

 

 

If you direct message me to discuss how we might trouble shoot what's causing this for you.  Maybe there is an issue with your particular VTV box?  Are you running over a mesh or other extended/boosted Wi-Fi network? 

 

 

 

Please DM me and I'll sort this out.

 

 

 

 

 

 

Hi Hamish, thank you i have reset and readded it to the orbi and has been ok for the last couple of days, fingers crossed it’s working now. Thanks for offering help cheers 


DjShadow
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  #2565524 15-Sep-2020 18:45
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Is there any work/progress to bring Spark Sport and Disney+ to Vodafone TV as yet?




Spyware
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  #2565532 15-Sep-2020 19:13
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Spark Sport is dead man walking so will never happen. I'd say it will be gone by mid next year.





Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, UAP, UAP AC Pro, UAP AC Pro Mesh, Apple TV 4, Apple TV 4K, iPad Air 1st gen, iPad Air 4th gen, iPhone XR, VodaTV Gen 2. If it doesn't move then it's data cabled.


MikeB4
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  #2566829 17-Sep-2020 14:03
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Did others have a lot of issues last night? We had a lot of freezes, catchup jumping back and forward and jittery video. I have been requested by my wife to deposit the unit either in the waste management bin or in the garage or better still to take it outside and the sledge hammer to pound the thing into oblivion. Luckily I cannot lift or use a sledge hammer so it's safe until my wife gets home.

 

I tried to request Sky online and I get a message saying I have to upgrade by contacting Vodafone so I guess I have to ring Sky. 


Senecio
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  #2566845 17-Sep-2020 14:19
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This morning's TVNZ1 Breakfast program was unwatchable. Freezing every 30-60s and when the picture came back it was like a 360p - 128kb/sec resolution with stuttering!!

 

 


MikeB4
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  #2566853 17-Sep-2020 14:24
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Senecio:

 

This morning's TVNZ1 Breakfast program was unwatchable. Freezing every 30-60s and when the picture came back it was like a 360p - 128kb/sec resolution with stuttering!!

 

 

 

 

So frustrating




bitcruncher
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  #2567194 17-Sep-2020 21:26
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have had this VTV box for 10 days, took a while to get set up, turned out HDMI cable from old vodafone setup was not compatible, switched to an older cable and all go. this freezing/ stuttering problem is nightly and lasts 5-10 seconds, happened a couple of times tonight second time seemed stuck so I clicked standby and back and seems ok so far. Being on fibre now not expecting atmospherics to be an issue, but its mighty windy in Welly tonight. Only seems to happen while viewing live, ie not with catch up. Other thing for anyone who gets one is apart from the HDMI, VF has me switch the ethernet to port 1 on VF modem which they said seems to work better -- Chorus has plugged into 2 and 3. I dont see any reason for port 1 to be a requirement but its all working pretty well now.. expect the intermittent freezing.


sansom
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  #2567918 19-Sep-2020 09:14
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While our vendor is developing a permanent fix for the microfreezing issue, the Vodafone NZ Media Operations team have been working on changes to mitigate the issue in the meantime.  Their update yesterday: 

 

We have been tirelessly working on the "micro freezing" (VxOA CC error) issue. Last night (Thurs night) we made another config change on the platform. Looking at logs today, since the change, for the first time it looks like we have made a noticeable improvement. It's not 100% fixed, but looks much better. So please watch some TV over the weekend, and report back your feedback. (If you do see a micro freeze, note the channel and time, check if it is in catchup.)

 

 





Hamish


gavinbennett
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  #2567923 19-Sep-2020 09:32
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sansom:

 

While our vendor is developing a permanent fix for the microfreezing issue, the Vodafone NZ Media Operations team have been working on changes to mitigate the issue in the meantime.  Their update yesterday: 

 

We have been tirelessly working on the "micro freezing" (VxOA CC error) issue. Last night (Thurs night) we made another config change on the platform. Looking at logs today, since the change, for the first time it looks like we have made a noticeable improvement. It's not 100% fixed, but looks much better. So please watch some TV over the weekend, and report back your feedback. (If you do see a micro freeze, note the channel and time, check if it is in catchup.)

 

 

 

 

Thanks for this update. I am sure the community will be providing feedback over the weekend. 


bitcruncher
8 posts

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  #2567995 19-Sep-2020 12:15
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sansom:

 

While our vendor is developing a permanent fix for the microfreezing issue, the Vodafone NZ Media Operations team have been working on changes to mitigate the issue in the meantime.  Their update yesterday: 

 

We have been tirelessly working on the "micro freezing" (VxOA CC error) issue. Last night (Thurs night) we made another config change on the platform. Looking at logs today, since the change, for the first time it looks like we have made a noticeable improvement. It's not 100% fixed, but looks much better. So please watch some TV over the weekend, and report back your feedback. (If you do see a micro freeze, note the channel and time, check if it is in catchup.)

 

 

 

 

 

 

Awesome thanks, can you tell did the config change happen around 1115-1130pm, I had to restart 3-4 times between then and midnight, this was different in that it just stopped streaming and displayed a black screen, so if thats caused as part of the actual upgrade process that ok, but I wanted to check its not an upgoing issue caused by the upgrade

 

Thanks


sansom
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  #2568241 19-Sep-2020 19:13
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Hi @bitcruncher, from the media team:

 

   So we started after 11:30pm,  but maybe 2-5min of black screen after then could have been when we were updating the configuration





Hamish


bitcruncher
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  #2568286 19-Sep-2020 19:26
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sansom:

 

Hi @bitcruncher, from the media team:

 

   So we started after 11:30pm,  but maybe 2-5min of black screen after then could have been when we were updating the configuration

 

 

 

 

Thanks Hamish, well post back if the black screen comes back, enjoy the weekend


Apsattv
1996 posts

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  #2568857 20-Sep-2020 22:07
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juddering video on tv 3 on and off all evening.

 

with a few channel changes to reset it back and a few taps on the ffwd fixing it at times. Ok again at the moment,  video still getting laggy

 

 

 

 


IvanPiacun
304 posts

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  #2568878 21-Sep-2020 00:26
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2 second pause on TV 2 at 0:22 on 21/9/2020 in the video but sound continued and video jerked back to normal.




Ivan Piacun CITPNZ

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