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sansom
418 posts

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Vodafone NZ

  #2331359 6-Oct-2019 12:17
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Talkiet:

 

I've read through a few pages and had a look at a couple of basic reviews as well as the spec pages - but I can't quickly see if there is any way to play local media through this STB... It looks like there isn't (and honestly that's kinda what I would expect based on the positioning) but if there was it would probably tempt me away from my Shield as a single easy to use box for someone that doesn't have any sort of aerial...

 

So, is there a native or app based capability to do this? If so, would it be as capable as a shield? (265, HDR 4k etc)

 

Cheers - N

 

[edit - I see you can cast Youtube to it - That's neat but not what I am after]

 

 

Not currently but we've certainly heard the customer requests for Plex/USB access to external media etc.  We will discuss with our global development team how this could sit with the technical approvals we have received from the content studios.





Hamish


olof
154 posts

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Vodafone NZ

  #2331361 6-Oct-2019 12:21
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PolicyGuy:

 

Or 2x, 6x, 12x & 30x like MySky

 

 

 

 

That is for fast forward and fast rewind: you can do this today with three different speeds (<< and >> buttons), but without visual feedback (apart from the timeline). We call this feature the scrubber. We will soon be launching a visual version of the scrubber, that works similar to how the YouTube and Netflix scrubbers work. In other words, you will get visual feedback during the scrubbing that makes it easier to find where you want to stop and start watching again. Stay tuned!

 

(Not surprisingly, this has been the most requested feature since Vodafone TV launched.)


Senecio
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  #2331362 6-Oct-2019 12:22
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How do I change my password that was created on set-up? I registered and activated the device using a strong password created in LastPass but it did not save to my Vault. I don't remember what the password was so can't add it to my Vault later. The only way to change your password that I can see is to enter the old password, there's no forgot password link?




sansom
418 posts

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Vodafone NZ

  #2331363 6-Oct-2019 12:30
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Senecio:

 

How do I change my password that was created on set-up? I registered and activated the device using a strong password created in LastPass but it did not save to my Vault. I don't remember what the password was so can't add it to my Vault later. The only way to change your password that I can see is to enter the old password, there's no forgot password link?

 

 

There is a "Forgot password?" link at the bottom left of the Sign in screen when you go to vtv.nz 





Hamish


Senecio
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  #2331364 6-Oct-2019 12:40
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sansom:

 

There is a "Forgot password?" link at the bottom left of the Sign in screen when you go to vtv.nz 

 

 

 

 

Got it thanks. Had to sign out first then try to sign back in. I was trying to do it while still signed in.


Senecio
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  #2331367 6-Oct-2019 13:03
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michaelmurfy:

 

olof:

 

We are also looking at getting the VodafoneTV remote added to Logitech's database. Stay tuned!

 

Wooo! Thanks very much @olof! This will make things easier for myself (WAF) and my parents when this happens.

 

 

 

 

Another here please for Harmony integration. Please let us know when it is available.


olof
154 posts

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Vodafone NZ

  #2331368 6-Oct-2019 13:10
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Many thanks for the awesome review and constructive feedback. Really appreciated! Some comments below to clarify some of the niggles and constructive feedback:

 

 

 

Tonsmi:

 

2. My unit had a large scratch on the underside below the HDMI cable socket. I assume the devices are tested at point of manufacture, and the tester scraped an HDMI cable down the back of the device. Again only cosmetic so no functional impact.

 

 

 

 

Should not be there of course on a brand new device. Please let us know if you want us to do something about this?

 

 

 

Tonsmi:

 

4. My daughter handled the remote, and I immediately noticed some scratches and marks on the top surface. On closer inspection, it seems there is a really fine grainy coating on the remote, but the coating is delicate. Maybe longer term, Vodafone might offer replacement remotes, or look into this issue and adjust manufacture to avoid this.

 

 

 

 

We will offer replacement remotes (at a cost) when this is required. You are right, the top of the remote has a slightly matte finish. This is the same remote as Gen1 that has been in the market for 2 years, but with Bluetooth and voice control added. (Voice control has not been launched yet.) To date, the remote's have stood up really well to wear and tear. But please let us know if your experience is different!

 

 

 

Tonsmi:

 

1. I've noticed that when viewing the Scheduled Recordings list, and when viewing an individual show to be recorded in the future, the description says "Recorded on n date" (where n date is a date in the future, when the show is next on). This seems to be a labelling glitch, as I believe it should say "Airs on n date", to indicate it is a show that will be recorded in the future.

 

 

 

 

Hmmm. Well spotted. We will fix this. (Probably something we can fix really quickly!)

 

 

 

Tonsmi:

 

2. I noticed that the sound levels are different when moving between channels. It appears the 'Audio Language' setting is different between channels, and/or the Audio Language setting doesn't carry across from one program to the next when changing channels. e.g. when I go to a channel, the setting is English, I then set it to English Stereo, but when I go to another channel the setting reverts to English, so I have to set it to English Stereo again. It would be great if this setting remained across channels.

 

 

 

 

In regard to audio levelling: This is something we are always working on. Will discuss with team.

 

In regard to audio language: You are correct that the audio language setting is not retained between channels. This is a limitation in the current software version, that we may be able to improve on in the future. Also noting that if you prefer to always listen in Stereo instead of the standard Dolby Digital (when supported), you can change this in Settings > More Settings > Audio & Visual.

 

 

 

Tonsmi:

 

3. I've noticed that when scrolling through the TV Guide, the selected point sometimes skips to another day e.g. I was scrolling across shows on the cloud buffer from several days ago, then it seemed to jump to several days ahead (i.e. no longer the buffer but the upcoming shows on the guide). This has only happened a couple of times so could be user error. I'll report again if I see it again.

 

 

 

 

Hmmm. We have not seen that one. If it happens again, could you please make a video of it and DM it to me? Much appreciated!

 

 

 

Tonsmi:

 

4. I had the box hang when exiting the Three app (box was unresponsive, so had to cut the power and restart). I've also lost sound when exiting any app (i.e. came back from app and no sound was present, had to power off and on with the remote), and have lost the ability to set volume or mute after exiting any app (i.e. came back from app and sound was present, but I couldn't change it with the volume button or mute it, had to power off and on with the remote). So there seems to be a few issues when closing an app and going back to the menu (I think some of these are already known bugs).

 

 

 

 

Noted, and will make sure team is looking into these issues.

 

 

 

Tonsmi:

 

5. This morning (Sunday morning), the box wouldn't start from the remote. I didn't try the buttons on the box, but just cut the power and restarted.

 

 

 

 

See my previous post about this. We have had this reported and have replicated issue. Fix is under way and will be deployed as an over-the-air update in the short term. 

 

 

 

Tonsmi:

 

1. I wish the colour scheme (theme) was more red than purple. Red is Vodafone's colour scheme, so I would have thought the UI would be redder!

 



 

Noted! This is the default Vodafone Group colour scheme as deployed in other markets in Europe. Hence a bit hard for us to change! 

 

 

 

Tonsmi:

 

2. I'm not a big fan of the menu having transparency over the show that is playing in the background. It isn't transparent enough to see what is really going on, but is just transparent enough to be distracting when viewing the menu. My vote would be for no transparency at all here.

 

3. Related to point 2 above, I'm not a big fan of a channel playing when you either turn on the device, or when you return to the menu from an app. My vote would be to just show the menu but not have anything playing behind it. Note this would have the benefit of lowering data consumption, as it wouldn't start streaming something you may not end up watching.

 

 

 

 

Noted.

 

 

 

Tonsmi:

 

4. Related to point 2 and 3 above, I've noticed that when you return to the menu from an app, the app that you've just come back to the menu from isn't always selected in the menu, but the top item in the MyTV section is selected. My vote would be whenever returning to the menu, the item that was last chosen in the menu is selected. Obviously a default will be needed for newly launching the menu when turning on the device.

 

 

 

 

Noted and good suggestion. Added to our list of potential feature improvements.

 

 

 

Tonsmi:

 

5. The TV Guide filter options (e.g. to show Subscribed Channels only) should ideally persist once set.

 

 

 

 

Agree with you. Added to our list of potential feature improvements.

 

 

 

Tonsmi:

 

6. I understand the FF/RW previews are on their way. I hope the existing FF/RW speeds can be retained despite the previews.

 

 

 

 

Correct. The speeds will be retained, but with visual feedback added. Very similar to how Netflix and YouTube scrubbers work.

 

 

 

Tonsmi:

 

7. A 'playback speed' setting has recently been mooted by another forum user. It would be amazing to watch the show at say 1.5 speed or 2 speed, including with audio etc.

 

 

 

 

Noted and good suggestion. Added to our list of potential feature improvements.

 

 

 

Tonsmi:

 

8. The cloud buffer extending to 5 days, or eventually 7 days! And with more/all programs available in the cloud buffer or to cloud record!

 

 

 

 

For sure a good idea! We would love to extend the CloudPVR buffer to something much longer than 3 days. This is only limited the content partner agreements that we have. @sansom maybe you can comment further?

 

 

 

 




jpfree
45 posts

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  #2331370 6-Oct-2019 13:13
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I'm having trouble getting Netflix to work. I can't see anyone else is having this issue, though there is a fair bit here to read through...

 

The error is "NW-2-4" and the diagnostic test says it can't connect to one of Netflix's servers. I'm on 2degrees - I thought I might have some weird DNS settings in place but my router is definitely using the 2degrees DNS (I also tried Cloudflare, no difference). Tried rebooting the box of course, still the same.


IvanPiacun
308 posts

Ultimate Geek


  #2331371 6-Oct-2019 13:14
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This Vodafone Gen2 Set Top Box Cloud Personal Video Recorder (PVR) has a setting to hide Sky Channels. It would be nice if this option also hid Sky On Demand Programs that relate to unsubscribed content and the user should then be only offered On Demand programs from Freeview Apps, so that your not offered On Demand programs and movies that you choose not to subscribe to.





Ivan Piacun CITPNZ

olof
154 posts

Master Geek

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Vodafone NZ

  #2331372 6-Oct-2019 13:17
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Senecio:

 

Another here please for Harmony integration. Please let us know when it is available.

 

 

 

 

No problems, I will post here in GZ when available.


olof
154 posts

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Vodafone NZ

  #2331373 6-Oct-2019 13:23
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jpfree:

 

I'm having trouble getting Netflix to work. I can't see anyone else is having this issue, though there is a fair bit here to read through...

 

The error is "NW-2-4" and the diagnostic test says it can't connect to one of Netflix's servers. I'm on 2degrees - I thought I might have some weird DNS settings in place but my router is definitely using the 2degrees DNS (I also tried Cloudflare, no difference). Tried rebooting the box of course, still the same.

 

 

 

 

Strange indeed. Can you please check what public IP address you are using? Go to https://ipchicken.com or similar.

 

"NW-2-4" is indeed a Netflix player error when the app cannot talk to Netflix servers due to network issues. Just to be sure can you:

 

  • Check that your WiFi AP or broadband router does not have any parental controls or firewall functionality that blocks access?
  • Reboot WiFi AP and broadband router to see if this resolves issue? 
  • Check that Netflix works on other devices in your home?

 

 

 


mclean
546 posts

Ultimate Geek

Subscriber

  #2331374 6-Oct-2019 13:28
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Senecio: Another here please for Harmony integration. Please let us know when it is available.

 

It was a long time ago but when I did mine (on a Gen 1 box) I used the default "Cable STB" and it was nearly perfect. I think I had to manually program only a couple of buttons.  That's for a Harmony One.





McLean


Linux
9006 posts

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  #2331378 6-Oct-2019 13:34
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jpfree:

 

I'm having trouble getting Netflix to work. I can't see anyone else is having this issue, though there is a fair bit here to read through...

 

The error is "NW-2-4" and the diagnostic test says it can't connect to one of Netflix's servers. I'm on 2degrees - I thought I might have some weird DNS settings in place but my router is definitely using the 2degrees DNS (I also tried Cloudflare, no difference). Tried rebooting the box of course, still the same.

 

 

@jpfree I am on 2degrees fibre and no issues with NetFlix thru VTV


jpfree
45 posts

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  #2331423 6-Oct-2019 14:12
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olof:

 

 

 

Strange indeed. Can you please check what public IP address you are using? Go to https://ipchicken.com or similar.

 

"NW-2-4" is indeed a Netflix player error when the app cannot talk to Netflix servers due to network issues. Just to be sure can you:

 

  • Check that your WiFi AP or broadband router does not have any parental controls or firewall functionality that blocks access?
  • Reboot WiFi AP and broadband router to see if this resolves issue? 
  • Check that Netflix works on other devices in your home?

 

 

 

 

 

Fixed now, it was my own fault. In looking at my other (working) devices' settings in the router I realised they all use IPv6 whereas I guess VTV is IPv4 only. A long time ago I used to region switch on Netflix and I still had some IPv4 addresses black-holed, removed those and now all works well. Thanks for the advice


Senecio
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  #2331541 6-Oct-2019 19:29
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mclean:

Senecio: Another here please for Harmony integration. Please let us know when it is available.


It was a long time ago but when I did mine (on a Gen 1 box) I used the default "Cable STB" and it was nearly perfect. I think I had to manually program only a couple of buttons.  That's for a Harmony One.



Thanks, but I don’t think that works on these Gen 2 boxes and the remote is Bluetooth. Happy to be corrected?

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