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302 posts

Ultimate Geek


  Reply # 167548 28-Sep-2008 00:52
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This speed is blisteringly quick!





Impressive!




– J

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  Reply # 167626 28-Sep-2008 21:43
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kiwiboi: I've had enough of this XNet speed problems. I've been with them for a few years now, but it seems that their service is just unacceptable lately. It's been almost 4 weeks that my speed slowed down, just like you guys, I can't stream YouTube videos anymore, download speeds dropped to 10kbps or lower sometimes. I'm now in the process of moving to a different ISP.  Shame, XNet used to be the best around. Goodbye XNet.


I've known about this thread for a while but have resisted posting until now. I have been with Xnet for about a year and while I generally have been very happy with them, in particular with their excellent presence here and the attention Maverick gave to solving some issues I had with VFX and Xnet.

However it is getting to the point where I feel I actually have no choice by to seriously consider changing ISPs. Evenings and weekends our internet is becoming close to Dial Up speeds. National is fine, I can get 5Mb+ to Xnets speedtest.net server, however at the same time I am getting sub 400k to the states.

One of my main reasons for staying with Xnet was the waived VFX fee, however I also have a line with 2talk which I find to be easily as reliabe as VFX, however has a much much much better feature set.

Xnet, im sorry to say but if this is not sorted within the next couple of weeks i'm gone. I don't want to go, but you leave me with little option.

302 posts

Ultimate Geek


  Reply # 167639 28-Sep-2008 22:50
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adamj:
kiwiboi: I've had enough of this XNet speed problems. I've been with them for a few years now, but it seems that their service is just unacceptable lately. It's been almost 4 weeks that my speed slowed down, just like you guys, I can't stream YouTube videos anymore, download speeds dropped to 10kbps or lower sometimes. I'm now in the process of moving to a different ISP.  Shame, XNet used to be the best around. Goodbye XNet.


I've known about this thread for a while but have resisted posting until now. I have been with Xnet for about a year and while I generally have been very happy with them, in particular with their excellent presence here and the attention Maverick gave to solving some issues I had with VFX and Xnet.

However it is getting to the point where I feel I actually have no choice by to seriously consider changing ISPs. Evenings and weekends our internet is becoming close to Dial Up speeds. National is fine, I can get 5Mb+ to Xnets speedtest.net server, however at the same time I am getting sub 400k to the states.

One of my main reasons for staying with Xnet was the waived VFX fee, however I also have a line with 2talk which I find to be easily as reliabe as VFX, however has a much much much better feature set.

Xnet, im sorry to say but if this is not sorted within the next couple of weeks i'm gone. I don't want to go, but you leave me with little option.


Fair points indeed.

Can't call us whiners... we're just stating it for how it is. How else are we supposed to bring about change if we don't make a solid attempt at being heard?




– J

74 posts

Master Geek


  Reply # 167806 29-Sep-2008 18:52

Thats at 6:50pm, pathetic.Cant even stream a youtube video without buffering for a minute.

14 posts

Geek


  Reply # 168210 1-Oct-2008 00:08
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Yeah I'm not liking these speeds after midnight or 5pm, either. I can understand the 5pm slow down due to most people getting home from school/work but I'm in a small minority that games after 12am until 3am ish.

It may not seem like much but the only times I'm able to game is when there's a lot of lag, and I'm considering switching to a different ISP because it's no fun when there's a lot of lag. :(

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Geek


Reply # 168438 1-Oct-2008 19:34
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Well things are good here,oooops sorry wrong thread!

74 posts

Master Geek


  Reply # 168465 1-Oct-2008 21:29

Ok this is getting bloody rediculous. Pings to Australia are over 250ms CONSTANTLY and download speeds are... well you take a look:
Thats at 8:36pm by the way.
Ohh and here is some interesting information for you:

Prohibited Uses

Prohibited uses include, but are not limited to, using the Xnet Service to:

  • Restrict, inhibit, or otherwise interfere with the ability of any other person, regardless of intent, purpose or knowledge, to use or enjoy the Xnet Service, including, without limitation, posting or transmitting any information or software which contains a worm, virus, or other harmful feature, or generating levels of traffic sufficient to impede others’ ability to send or retrieve information.
  • Transmit unsolicited bulk or commercial messages or .
  • Interfere with the computer networking or telecommunications service to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, and attempts to “crash” a host.

and if you may think thats for 'external' people and not relavent to Xnet customers --> Xnet customers then:

Excessive Use

As Xnet is a shared access to the greater Internet, it is the users responsibility to ensure that their actions on Xnet do not impact on the experiences of other Xnet users. Therefore WxC will take action on specific users that are deemed by WxC to be utilising XNet resources excessively with the possibility of impacting other users. This inculdes but is not limited to the ammount of data that may be downloaded in a month or part of a month.

WxC may:

  1. Warn the customer that continued excessive downloading may result in further action
  2. Shape, filter, exclude or prohibit the further downloading of further data - either in its entirety or apply this on certain types of traffic
  3. Continued excessive downloading may result in the cancellation or suspension of the account without warning
  4. With regards to a dial-up connection, this connection must not be used as a permanently connected service

WxC will at its discretion reset your connection to ensure that the service cannot be used in this manner.

Where is that from?

http://www.xnet.co.nz/legal/terms.shtml

I can understand not enforcing the other parts of their policy such as 'illegal matterial/copyrighted matterial' but it seams Xnet are not upholding their Policy when it comes to degrading the service of other Xnet users.

If that isnt enough then maybe the NZ Consumer Guarantees Act which clearly states that the service provided must be fit for its intended use. Which the Xnet broadband service is not, because webpages & resources do not load within an acceptable period of time, and after 12 (midnight) some websites time out, not because the site is dead, but because of Torrent plan users exhausting the avaliable bandwidth (which conflicts with the Xnet Policy stated above).

 


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Wannabe Geek


  Reply # 168493 1-Oct-2008 22:43
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Those last few speed tests don't look too good...Frown

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Ultimate Geek
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  Reply # 168498 1-Oct-2008 22:47
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Well I am one of those torrent users and to tell you the truth I really dont give a **** that you cant use the internet after 12am.

I know that I and most of New Zealand is asleep and if you want faster speeds during the night:

CHANGE PROVIDERS

Easy. No contract so no termination fee.

Also, in the terms and conditions we find this line:

We do not guarantee that the service we provide will be perfect

so there you go. All your whining and moaning is going no where.



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Ultimate Geek
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  Reply # 168502 1-Oct-2008 23:02
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chrisjunkie: Well I am one of those torrent users and to tell you the truth I really dont give a **** that you cant use the internet after 12am.

I know that I and most of New Zealand is asleep and if you want faster speeds during the night:

CHANGE PROVIDERS

Easy. No contract so no termination fee.

Also, in the terms and conditions we find this line:

We do not guarantee that the service we provide will be perfect

so there you go. All your whining and moaning is going no where.




+1

I've wanted to say this for a long time!!

You all have a choice, there is competition. This said, you do get what you've paid for - clearly you should think about this!




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74 posts

Master Geek


  Reply # 168507 1-Oct-2008 23:29

chrisjunkie: Well I am one of those torrent users and to tell you the truth I really dont give a **** that you cant use the internet after 12am.

I know that I and most of New Zealand is asleep and if you want faster speeds during the night:

CHANGE PROVIDERS

Easy. No contract so no termination fee.

Also, in the terms and conditions we find this line:

We do not guarantee that the service we provide will be perfect

so there you go. All your whining and moaning is going no where.


Thats nice, but I'm more complaining about the crap speeds during the day and under the Consumer Guarantees Act I'm well within my rights.The line "we do not guarantee that the service we provide will be perfect" is not in question, its the fact that the service is unusable and therefor not fit for its intended use, so you need to actually read instead of blatently going out and being arrogant just because your on the Torrent plan and abusing the service to the point that others are affected (again against the Acceptable Use Policy).
Or better yet dont post.

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Reply # 168510 1-Oct-2008 23:58
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Folks, reading these pages again made me think of one solution: increase the prices.

Seriously, while I'd love to have cheaper Internet access (believe me I don't) money is a natural way of filtering customers.

Small ISPs should differentiate their services by quality and value added services. For example Telecom offers Flickr Pro (US$24.95/year) and McAfee Internet Security (NZ$95/year) free with their services. WorldxChange offers a good VoIP service and it seems it had good services.

Why I am saying that? It has become clear that smaller ISPs can't compete with large ISPs in terms of price because of scale. When they offer good price they sacrifice something - and most of the times this goes into quality of service. which for many (if not everyone here) is speed.

The reality is that the price charged seems not to accommodate plans for expansion and those are very slow and spaced in between.

For a small ISP the solution would be to work in "niches". Either offer services only for high download users (or have separate "circuits" just for those) or charge more and offer a premium service for "normal" users.

By charging more they would obviously scare away heavy downloaders that would move to "Go Large" type of plans where there are no limits, but speeds are not so great - two things that don't worry that many heavy trafficers.

On the other hand users paying more would do so in the knowledge that this extra price is the guarantee they get a speedy service.

Why do you think large ISPs have small allowances like 40GB/month? Because then they start charging dearly, making sure heavy downloaders go somewhere else.

Seriously, how many of you would pay $150/month for a fast service? And that's exactly how much it costs for 10Mbps services on TelstraClear's cable modem service, with a 80 GB allowanc. On the other hand "slow" episodes on this network are mostly due to some fault and not because of contention.

I guess this post is more of an observation on small ISPs practices than agreeing with the rants in this thread.

Fire away... I know you want to.




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Ultimate Geek
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  Reply # 168511 2-Oct-2008 00:01
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This post is not specifically aimed at you, Kyro, but you are included in it encompassing focus.

I am constantly at our human capability for self-delusion;

"I will complain. It will get better", you thought. It didn't. 


"I will complain more , someone else will help". The 'help' disappeared.  


"I will join others, we will have a voice, we will get noticed!". People took notice, just not the right ones.


Now, when one of those who did notice, but couldn't take action on your behalf, tried to help, they are rubbished. I have watched this thread - and many others like it - grow, becoming every angrier and I myself thought "Soon, something will be done" It wasn't.


Yes, there are complaints. Some of you have even used the official channels to air those, too. But still, you got no answer. The reality is that by not  voicing yourselves properly, you have spoken: "This is okay."


It's perfectly fine to complain about something, but where is the moment, the crucial deciding point that must surely come between thinking and action? 
You have rights. I'm not saying you don't. However, you have choice, too.


I'll leave you with a quote by Adlai Stevenson - "It’s far easier to fight for principles than to live up to them."
I guess you could rephrase this as "It's easier to talk than to do". However, there are some things that come easier than others.




munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

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All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.

 


131 posts

Master Geek


  Reply # 168540 2-Oct-2008 09:16
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To be honest moaning is going nowhere.
speed wise, I remember I was with IHUG - the outages /download meter issue etc , I would have stay with them but if they don't honour my old contract.
Xnet AFAIK is the only ISP in NZ that anyone can sign up without contract/ disconnection fee.

Which NZ ISP has no outages, speed issue , torrent most ISP even kill their usenet huh?

Quite obviously Xnet is happy with the current business strategy and broadband plan . Good on you Xnet.

And how many of the users hop from 1 ISP to another another ISP and yet keep on and on complaining its speed / streaming u-tube /torrent / gaming etc.

Perhaps its the many new fibre optic connecitons thingy that Xnet joing up with Telecom (1G /1G up/down ? ) ;these big pipes suck up all the bandwidth rather than the torrent who knows?


I am happy with Xnet period!

if not I will just switch ISP .( How many ex-xnet suers switch to Slingshot and stuck with a 1 year contract!)

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Reply # 168620 2-Oct-2008 13:32
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Folks. I am locking this thread now.

As you know the ISP is aware of the issue. So much so that they even stopped coming here to see this discussion.

I believe many of you have already called their help desk and made your opinions known. If not, I recommend you do it so.





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