Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
richms
26555 posts

Uber Geek

Trusted
Subscriber

  #161303 1-Sep-2008 16:02
Send private message

Well if they cant sort it they can escalate it to someone that can I would expect.

I will put that in my reply to them so they know what to ask for because I have a feeling that I will go in circles otherwise.




Richard rich.ms

 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
johnr
19282 posts

Uber Geek
Inactive user


  #161306 1-Sep-2008 16:05
Send private message

richms: Well if they cant sort it they can escalate it to someone that can I would expect.

I will put that in my reply to them so they know what to ask for because I have a feeling that I will go in circles otherwise.


This is a very complex request cause it goes into the Core network/HLR setup.

John

marmel
1890 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #161315 1-Sep-2008 16:32
Send private message

johnr:
richms: I just had an email today about the ticket I made ages ago about not getting voice calls from outside vodafones network on my data only sim for my n95 (2nd aug is when I submitted the problem).

So, there wouldnt be a $1 charge since its a plan phone, but if a one month turn around is the norm then they dont offer any usable other means of communication with them. 4 hours would be acceptable, 24 tollerable, 30 days is unacceptable.

To add to the insult, the reply says that they dont know if I have sorted it out by calling them so to resubmit it and they would respond at high priority... Thats a tui moment if there is ever one.


Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.

Can be changed but not by CSR

If you wish PM me and I will make the changes

John


Good of you to offer to help him out but the question that really needs to be answered is why it took a month for him to get a reply??



ajobbins
5050 posts

Uber Geek

Trusted

  #161328 1-Sep-2008 17:08
Send private message

johnr:
Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.

Can be changed but not by CSR

If you wish PM me and I will make the changes

John


Are Vodafone CSR's actually authorised to do anything?

richms
26555 posts

Uber Geek

Trusted
Subscriber

  #161330 1-Sep-2008 17:15
Send private message

Hmm, I had typed a reply about how it is now all sorted and it was very quick and hassle free, but geekzone ate it and I forgot to C&P it before hitting the button (since I havent lost a post on here for quite some time)

So anyway, its working now, so now I can foward the 09 number to the n95 and carry one less phone then before when I am out (or my new 2talk 0800 number :) )




Richard rich.ms

johnr
19282 posts

Uber Geek
Inactive user


  #161332 1-Sep-2008 17:25
Send private message

adamj:
johnr:
Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.

Can be changed but not by CSR

If you wish PM me and I will make the changes

John


Are Vodafone CSR's actually authorised to do anything?


Not to make changes like this.

robscovell
123 posts

Master Geek


  #162123 4-Sep-2008 14:33
Send private message

So what can they do?

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Synology Introduces BeeStation
Posted 23-Feb-2024 14:14


New One UI 6.1 Update Brings Galaxy AI to More Galaxy Devices
Posted 23-Feb-2024 10:50


Amazon Echo Hub Available in New Zealand
Posted 23-Feb-2024 10:40


InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac