I will put that in my reply to them so they know what to ask for because I have a feeling that I will go in circles otherwise.
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richms: Well if they cant sort it they can escalate it to someone that can I would expect.
I will put that in my reply to them so they know what to ask for because I have a feeling that I will go in circles otherwise.
johnr:richms: I just had an email today about the ticket I made ages ago about not getting voice calls from outside vodafones network on my data only sim for my n95 (2nd aug is when I submitted the problem).
So, there wouldnt be a $1 charge since its a plan phone, but if a one month turn around is the norm then they dont offer any usable other means of communication with them. 4 hours would be acceptable, 24 tollerable, 30 days is unacceptable.
To add to the insult, the reply says that they dont know if I have sorted it out by calling them so to resubmit it and they would respond at high priority... Thats a tui moment if there is ever one.
Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.
Can be changed but not by CSR
If you wish PM me and I will make the changes
John
johnr:
Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.
Can be changed but not by CSR
If you wish PM me and I will make the changes
John
adamj:johnr:
Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.
Can be changed but not by CSR
If you wish PM me and I will make the changes
John
Are Vodafone CSR's actually authorised to do anything?
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