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  Reply # 161303 1-Sep-2008 16:02
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Well if they cant sort it they can escalate it to someone that can I would expect.

I will put that in my reply to them so they know what to ask for because I have a feeling that I will go in circles otherwise.




Richard rich.ms

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  Reply # 161306 1-Sep-2008 16:05
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richms: Well if they cant sort it they can escalate it to someone that can I would expect.

I will put that in my reply to them so they know what to ask for because I have a feeling that I will go in circles otherwise.


This is a very complex request cause it goes into the Core network/HLR setup.

John

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  Reply # 161315 1-Sep-2008 16:32
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johnr:
richms: I just had an email today about the ticket I made ages ago about not getting voice calls from outside vodafones network on my data only sim for my n95 (2nd aug is when I submitted the problem).

So, there wouldnt be a $1 charge since its a plan phone, but if a one month turn around is the norm then they dont offer any usable other means of communication with them. 4 hours would be acceptable, 24 tollerable, 30 days is unacceptable.

To add to the insult, the reply says that they dont know if I have sorted it out by calling them so to resubmit it and they would respond at high priority... Thats a tui moment if there is ever one.


Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.

Can be changed but not by CSR

If you wish PM me and I will make the changes

John


Good of you to offer to help him out but the question that really needs to be answered is why it took a month for him to get a reply??

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  Reply # 161328 1-Sep-2008 17:08
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johnr:
Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.

Can be changed but not by CSR

If you wish PM me and I will make the changes

John


Are Vodafone CSR's actually authorised to do anything?

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  Reply # 161330 1-Sep-2008 17:15
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Hmm, I had typed a reply about how it is now all sorted and it was very quick and hassle free, but geekzone ate it and I forgot to C&P it before hitting the button (since I havent lost a post on here for quite some time)

So anyway, its working now, so now I can foward the 09 number to the n95 and carry one less phone then before when I am out (or my new 2talk 0800 number :) )




Richard rich.ms

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  Reply # 161332 1-Sep-2008 17:25
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adamj:
johnr:
Basic bearer service is attached to T21 and this is how it should be setup on Data only connection.

Can be changed but not by CSR

If you wish PM me and I will make the changes

John


Are Vodafone CSR's actually authorised to do anything?


Not to make changes like this.

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  Reply # 162123 4-Sep-2008 14:33
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So what can they do?

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