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28599 posts

Uber Geek

Biddle Corp
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  # 2319570 18-Sep-2019 07:34
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As others have said the issue is almost certainly upstream saturation, and in this case I'd be 99.9% certain this is the issue. If you can reach the right people at Vodafone they will be able to show you the Chorus utilisation graph that will show this.



373 posts

Ultimate Geek

Chorus NZ

  # 2319630 18-Sep-2019 10:23
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I don’t see any maintenance happening in Whangarei at the moment @AotearoaCraig. Could be that Voda are doing some of their own at the moment though 🤨.


The more likely explanation, as others have said, is maxing out your upload bandwidth.


I once spent 3 weeks working with my RSP to find out why my own net was crawling. Until finally some smart alec got me to do an isolation test. Low and behold it was the wife’s laptop that I had no idea was even on, trying to upload a broken email which was hogging all the upstream bandwidth.


Have you done a full isolation test? Make sure nothing else is connected (and I truly mean nothing else, 1 device only) and then run your tests? ^Richard


1460 posts

Uber Geek

  # 2319861 18-Sep-2019 15:49
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There is always taskmanager network tab to chck if ANYTHING is blasting out traffic on your windows machine.



5655 posts

Uber Geek

  # 2319882 18-Sep-2019 16:23
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AotearoaCraig:[snip]How do I get the Vodafone customer service muppets to investigate properly?



1) Stop calling them muppets. I'm sure they don't like being called muppets, and are likely to give you the least possible help if you call them that. You're also likely to get banned from here for a FUG breach.


2) Carry out the isolation testing as several people have tried to suggest to you. The symptoms you have described suggest the issue is something in your own network, despite what you believe. You have asked here for help, and there are some very experienced and knowledgeable people trying to do just that. They're not being paid to help you.


3) Once you have the results of that testing, you will have either solved the problem, or alternatively have some useful troubleshooting information to pass to the Vodafone CSRs that will assist with their troubleshooting if the problem is outside your network.


4) Vodafone have publicly stated they are trying to fix instances of poor customer service (not saying that is the case here). If you don't have results after following the suggestions above, there are some Vodafone staff here that may be able to escalate for you.

4817 posts

Uber Geek

  # 2320031 18-Sep-2019 22:40
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@AotearoaCraig what happened?

4817 posts

Uber Geek

  # 2321493 20-Sep-2019 18:23
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Is the OP going to come back and tell us what happened? Did he fix it or just switch to 4G?

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