natedog:raab: Thanks for your replies. I did talk to the branch manager but he wasn't very willing. I basically said you I've paid $1100 for a phone and it's already been replaced twice is it possible to get a refund rather than having to go through this process, and who's to say I won't be back with dust under the screen in future trying to imply that I'm not happy with the build quality of iPhones. But he just said apple policy this, refund not possible, cga wont cover you. Unfortunately I couldn't really argue against that because I don't know the law enough hence coming on here to ask.
It took a week to get the first replacement so I've no idea how long it'll take to get the second :/itxtme: I personally would not put up with the phone being sent away. You havent even used the damned thing! Why cant they just give you a replacement!?
Apparently the only way to get a replacement is for them to send it away, even Vodafone have toRaab this page might be useful to get clued up on the law."If the problem is a serious one (the goods are unsafe, substantially do not meet acceptable quality, fitness for particular purpose, description or sample), you can choose to return (reject) the goods and get your money back"I would argue that, if all the phones have the same fault, there is a serious design fault and they do not meet acceptable quality. Obviously, this is a fault the retailer will not be able to remedy within a reasonable time so they will have no choice but to offer you a refund. I'm sure if you mention lodging a claim at the disputes tribunal, given that the disputes tribunals look primarily at the equity of the dispute rather than the strict rule of law, they will not want it to go this far and it will be far easier for them to give you a refund. By the sounds of it, you deserve one!Good luck
I would argue that the phone never met the requirements "do not meet acceptable quality" and therefore demmand a refund as is your right under the CGA. This is not a fault that happened post use, this happened before you even turned the phone on. Tell the retailer this, demmand a refund - i would have!