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74 posts

Master Geek


  Reply # 162831 7-Sep-2008 16:45

Would be great if xnet would update their phone system so when things like this happens we dont just get endless ringing or the telecom drone saying "Your call cannot be completed at this time...".

P.S: xnet.co.nz still down?

411 posts

Ultimate Geek


  Reply # 162833 7-Sep-2008 16:45
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just went to get the dial-up account but couldnt find the piece of paper with the dial-up number on it. finally back on. everything canned out in the middle of a call.




-- Divett Enterprises -- The Power Of Tomorrow --

 
 
 
 


66 posts

Master Geek
+1 received by user: 2


  Reply # 162838 7-Sep-2008 16:47
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ADSL and VFX back in Napier.

kirjava

1436 posts

Uber Geek
+1 received by user: 200


  Reply # 162839 7-Sep-2008 16:49
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Do you think if I asked they'd give me an Iphone for, um, emergency outages? I really, really want one. :))

50 posts

Geek
+1 received by user: 1


  Reply # 162841 7-Sep-2008 16:51
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Naked Adsl and VFX back on line in Dunedin

21 posts

Geek


  Reply # 162844 7-Sep-2008 16:53
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There will be a significant amount of conjecture as to why the power interuption had the affect it did. In this case, the interuption was actually the result of one of the phases of a UPS blowing and it blew big folks.  As per Maverick's post, we opted to ensure that the power could safely be restored before taking action to put the effected elements of the network back on line.

21 posts

Geek


Reply # 162849 7-Sep-2008 16:55
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Back up in Forrest Hill.. FINALLY!!!!!!

After the 2 hour mark without phone, I was reconsidering my decision to go with Fusion... also was surprised that the outage was soooooo long??  What happened to the DR environment??

1539 posts

Uber Geek
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Trusted

  Reply # 162853 7-Sep-2008 17:01
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Xnet.co.nz is backup here

112 posts

Master Geek


  Reply # 162856 7-Sep-2008 17:02
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I think it is important to remember, this was a phase blowing on a UPS, this could have happened to any ISP. The fact their services went offline was out of their control, and we all know, stuff wont work without power!

19 posts

Geek


  Reply # 162863 7-Sep-2008 17:09
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phindmarsh: I think it is important to remember, this was a phase blowing on a UPS, this could have happened to any ISP. The fact their services went offline was out of their control, and we all know, stuff wont work without power!


Well then bring it back under control, install secondary UPS's on critical equipment, fire suppression, redundant geographically isolated faculties. (Perhaps buy better industrial UPS's in the future).


1436 posts

Uber Geek
+1 received by user: 200


  Reply # 162866 7-Sep-2008 17:15
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No, no! Just buy me an iphone!! Problem solved. Cool

19 posts

Geek


  Reply # 162867 7-Sep-2008 17:18
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At the end of the day, they have now had two major outages in less than a month and a "minor" outage when VFX broke due to an un-tested software upgrade.

As a result I / my friends and customers have experienced several hours of downtime during business hours and during a high usage period over the weekend on more than one occasion.

WXC may (or may not), get their act together; however these outages have highlighted how vulnerable their voice and data services are. What's happened has happened, what I can say is I won’t be sticking round for the next big outage, and neither will my associates, best of luck in the future WXC, I hope you all learn something from this.

 


14 posts

Geek


Reply # 162868 7-Sep-2008 17:19
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Voip and DSL are back but have dropped several times while in use since they came back up.

Perhaps a DR failover system offsite for the voice service/website at least would have reduced the confusion amoung subscribers
This would have been on a seperate circuit and not affected.

Switching to Naked DSL and VOIP I expected the risk of minor outages, but having large outages leaves us without simple luxuries like the dog and bone.

Bring back Dial-up over analogue ... Oooo and DOS!  bring back Dos, how much simpler things once were.

598 posts

Ultimate Geek
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  Reply # 162870 7-Sep-2008 17:19
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CRKD:
phindmarsh: I think it is important to remember, this was a phase blowing on a UPS, this could have happened to any ISP. The fact their services went offline was out of their control, and we all know, stuff wont work without power!


Well then bring it back under control, install secondary UPS's on critical equipment, fire suppression, redundant geographically isolated faculties. (Perhaps buy better industrial UPS's in the future).



I had to bite off my retort as it might get me moderated.

UPS's die. Even the best ones do.
And even core equipment can be of a type that doesn't support dual power, meaning if the UPS dies, things are going to lose power.

What i've heard is that this failure was fairly catestrophic and involved a fire brigade response. 
Services were down for a coupla hours?

Whilst there are definatley lessons to be learnt - and im not convinced a simple DR plan wouldntve at least helped tell customers what was going on during the event - treating them like they've done nothing to help in the case of a power failure is a bit on the nasty side, IMHO.  Likely that we don't even hear about the minor problems as our services are not impacted.

I'm sure WxC will be looking at their Disaster Recovery and Contingency plans now though, to see what can be improved.

If you really think so little of them, I hope you don't use their services.




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  Reply # 162874 7-Sep-2008 17:27
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CRKD:
phindmarsh: I think it is important to remember, this was a phase blowing on a UPS, this could have happened to any ISP. The fact their services went offline was out of their control, and we all know, stuff wont work without power!


Well then bring it back under control, install secondary UPS's on critical equipment, fire suppression, redundant geographically isolated faculties. (Perhaps buy better industrial UPS's in the future).



To summarise what people have been asking over the last couple of days, they need to spend lots more money on extra redundancy while providing more free services (like free national traffic) and get the billing perfect and buy more international bandwidth and give us lots faster ADSL.

But the up-time is sufficient, they do the best they can for quality service, and they produce innovative solutions.  It's like complaining that the fire department took too long to give the all clear to re-enter the building and the electricians should have pre-empted the failure and been outside the door ready to fix the fault.

I'm not ranting about anyone specific, simply want to point out that it was a very fast repair given that it happened on the first sunny weekend in a long time, on a Sunday just after lunch, and it was father's day.  They did very well.




You can never have enough Volvos!


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