Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


64 posts

Master Geek


  # 2341448 21-Oct-2019 16:59
Send private message quote this post

Thanks for your assistance much appreciated, there are other houses in the street underway I guess I am the first to request an internet connection.




64 posts

Master Geek


  # 2352174 12-Nov-2019 12:05
One person supports this post
Send private message quote this post

Just checking in. I have fibre all connected and signed up with Vodafone.

 

Would like to thank @JasonParis and @ChorusNZ for helping with this.

 

Cheers

 

Michael


 
 
 
 


167 posts

Master Geek


  # 2352239 12-Nov-2019 13:28
Send private message quote this post

Just wondering if you can share the details of what the issue was? Was it the address in the database?

 

How/who did you have to contact to get things moving?  Is there anything you have learned from this that would help others in a similar situation in the future?

 

 




64 posts

Master Geek


  # 2352245 12-Nov-2019 13:40
One person supports this post
Send private message quote this post

evnafets:

 

Just wondering if you can share the details of what the issue was? Was it the address in the database?

 

How/who did you have to contact to get things moving?  Is there anything you have learned from this that would help others in a similar situation in the future?

 

 

 

 

 

 

New house in new subdivision address was not in in VF or Chrous database even though fibre infrastructure was in the street. The VF contact centre staff were not very helpful as it was outside of the norm.

 

The Chrous contact here on Geekzone assisted by contacting the Chrous AMA team to organise update of database.

 

I made a compliant on the VF website and Jason escalated the issue to a Vodafone  customer solution specialist who organised the install with Chrous.

 

Be sure to make a complaint or reach out if you get no were with call centre staff...

 

Cheers

 

Michael


46 posts

Geek


  # 2352313 12-Nov-2019 15:10
Send private message quote this post

michelangelonz:

 

There are green fibre ducts in the ground and a connection box at the edge of the section. My builder had his subcontractor run a black fibre tube from the connection box the the house were the ETP will be located.

 

Thanks

 

Michael

 

 

I have that same situation with a friend at the moment, the chorus techs are procrastinating from getting fibre from the edge of the street to the street end of the conduit.




64 posts

Master Geek


  # 2352345 12-Nov-2019 16:08
Send private message quote this post

halper86:

 

michelangelonz:

 

There are green fibre ducts in the ground and a connection box at the edge of the section. My builder had his subcontractor run a black fibre tube from the connection box the the house were the ETP will be located.

 

Thanks

 

Michael

 

 

I have that same situation with a friend at the moment, the chorus techs are procrastinating from getting fibre from the edge of the street to the street end of the conduit.

 

 

Suggest contact @ChorusNZ

 

Very helpful and has strings to pull...


1963 posts

Uber Geek

Trusted
Subscriber

  # 2352369 12-Nov-2019 16:37
Send private message quote this post

michelangelonz:

 

evnafets:

 

Just wondering if you can share the details of what the issue was? Was it the address in the database?

 

How/who did you have to contact to get things moving?  Is there anything you have learned from this that would help others in a similar situation in the future?

 

 

New house in new subdivision address was not in in VF or Chrous database even though fibre infrastructure was in the street. The VF contact centre staff were not very helpful as it was outside of the norm.

 

The Chrous contact here on Geekzone assisted by contacting the Chrous AMA team to organise update of database.

 

I made a compliant on the VF website and Jason escalated the issue to a Vodafone  customer solution specialist who organised the install with Chrous.

 

Be sure to make a complaint or reach out if you get no were with call centre staff...

 

Cheers

 

Michael

 

 

did you get flyers in the mailbox stating Ufb was available and to go order now? Because if you did, then that experience sucks - when a suburb is handed over all isps should now be capable of instantly taking orders. I wonder if there is a lot of steam driven processes in vodatil still? (“We update the address finder once a quarter?”)





________

 

Antonios K

 

Click to see full size


 
 
 
 




64 posts

Master Geek


  # 2352380 12-Nov-2019 16:56
Send private message quote this post

antoniosk:

 

michelangelonz:

 

evnafets:

 

Just wondering if you can share the details of what the issue was? Was it the address in the database?

 

How/who did you have to contact to get things moving?  Is there anything you have learned from this that would help others in a similar situation in the future?

 

 

New house in new subdivision address was not in in VF or Chrous database even though fibre infrastructure was in the street. The VF contact centre staff were not very helpful as it was outside of the norm.

 

The Chrous contact here on Geekzone assisted by contacting the Chrous AMA team to organise update of database.

 

I made a compliant on the VF website and Jason escalated the issue to a Vodafone  customer solution specialist who organised the install with Chrous.

 

Be sure to make a complaint or reach out if you get no were with call centre staff...

 

Cheers

 

Michael

 

 

did you get flyers in the mailbox stating Ufb was available and to go order now? Because if you did, then that experience sucks - when a suburb is handed over all isps should now be capable of instantly taking orders. I wonder if there is a lot of steam driven processes in vodatil still? (“We update the address finder once a quarter?”)

 

 

Nah it was a newly developed subdivision fibre infrastructure in the ground when the earth works were done, but databases not yet updated with new street name etc.


1963 posts

Uber Geek

Trusted
Subscriber

  # 2352488 12-Nov-2019 20:08
Send private message quote this post

michelangelonz:

 

Nah it was a newly developed subdivision fibre infrastructure in the ground when the earth works were done, but databases not yet updated with new street name etc.

 

 

Voda and Chorus went above and beyond here - if the subdivision wasn't handed over yet, then there's no way any ISP would have been able to provide service. In which case @jasonparis is to be commended, but I wonder what this cost to get done.

 

TCL and Voda drove me nuts sometimes when I was there, but this is not one of those situations.





________

 

Antonios K

 

Click to see full size


101 posts

Master Geek

Trusted
Vodafone NZ

  # 2352492 12-Nov-2019 20:16
Send private message quote this post

antoniosk:

michelangelonz:


Nah it was a newly developed subdivision fibre infrastructure in the ground when the earth works were done, but databases not yet updated with new street name etc.



Voda and Chorus went above and beyond here - if the subdivision wasn't handed over yet, then there's no way any ISP would have been able to provide service. In which case @jasonparis is to be commended, but I wonder what this cost to get done.


TCL and Voda drove me nuts sometimes when I was there, but this is not one of those situations.



Boom! Thanks for letting me know. JP




Jason Paris


1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Translator understands te reo Māori
Posted 22-Nov-2019 08:46


Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.