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70 posts

Master Geek

#259759 20-Oct-2019 09:17
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Hi There


I am hoping some one here might be able to help me. I am in the final stages of completing my new house in a new subdivision and have been trying to get a fibre connection to the house, I am with Vodafone and have been for many years. I rang the VF call centre to get a new fibre order underway however they couldn't find my address on there system I explained it is a new subdivision so not surprised. They took my address and started my account, a few days later I got a text and email from Chrous "Address valuation request requires additional information"  so thinking this is just a matter of sending the required information through to Vodafone I ring the call centre and get an email address to send it through. I waited several days nothing happened...I rung the call centre again and find they never sent the information...a day later another text from Chrous "Address valuation request requires additional information" after allot of discussion with the VF call centre I find they have my address wrong... corrected the address and waited another few days nothing happening, call VF call centre again order on hold? I email the information again and ask the order be taken off hold...still nothing happening.


This has taken at least 2 weeks and I haven't even got an order confirmation email from VF. At this rate I am becoming very concerned my family wont have internet when we move into our house...


I do like the Vodafone UFB packages however I am thinking I will be forced to move ISPs and will give Voyager a call during this week, if I get no joy from Vodafone.


Surely connecting a new house to fibre shouldn't be this hard?





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70 posts

Master Geek

  #2352174 12-Nov-2019 12:05
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Just checking in. I have fibre all connected and signed up with Vodafone.


Would like to thank @JasonParis and @ChorusNZ for helping with this.





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