Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


BDFL - Memuneh
60806 posts

Uber Geek
+1 received by user: 11685

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 25981 8-Sep-2008 15:17
Send private message

I see Vodafone New Zealand is moving to an on-line billing approach - with plans to introduce a $1.50 charge if you want to receive a paper bill, from sometime next year.

They recommend you use the self-help service on-line...




View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2

Wob

310 posts

Ultimate Geek

NBN Co

  Reply # 163096 8-Sep-2008 15:38
Send private message

I am already under this scheme for my home phone and broadband (ihug that evolved into Vodafone), I get emailed a pdf with my bill every month. I guess it is a logical step for mobile connections.

Interestingly enough, I had a pre-recorded call on my VF pre-pay mobile to tell me my home phone and broadband account was overdue - go figure!!




 

Now based in Perth WA.

Check out my blog
Any comments or posts are not necessarily the opinion of my employer - who are bloody marvelous by the way.


425 posts

Ultimate Geek


  Reply # 163107 8-Sep-2008 16:25
Send private message

Wob: I am already under this scheme for my home phone and broadband (ihug that evolved into Vodafone), I get emailed a pdf with my bill every month. I guess it is a logical step for mobile connections.

Interestingly enough, I had a pre-recorded call on my VF pre-pay mobile to tell me my home phone and broadband account was overdue - go figure!!


Not only mobile phones - it's only the yearly bills such as insurance that I get via post nowadays.  Makes good sense for customers and businesses, IMHO.  They get to save on postage and customers don't have to file bits of paper away (or throw them out).



355 posts

Ultimate Geek


  Reply # 163119 8-Sep-2008 17:12
Send private message

It's inevitable. Makes sense for everyone except those submitting business tax returns.

I iz your trusted friend
5785 posts

Uber Geek
+1 received by user: 137

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 163127 8-Sep-2008 17:33
Send private message

We have home business and using our individual cellphone for portion of our business, so I hope as long as the online billing can reproduce a printout that can be exactly as the paper version, for our tax purpose, then I'm up for it.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


Juha
1318 posts

Uber Geek
+1 received by user: 5

Trusted
Subscriber

  Reply # 163131 8-Sep-2008 17:42
Send private message

The right way would've been for Vodafone to offer customers who don't want paper bills a $1.50 discount, instead of slapping on a charge for an existing practice. FFS.




I iz your trusted friend
5785 posts

Uber Geek
+1 received by user: 137

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 163134 8-Sep-2008 17:48
Send private message

I think that's what the banks do too... remove the charges or reduce the fee if you're opt to be paper-free.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


3966 posts

Uber Geek
+1 received by user: 674

Trusted
Subscriber

Reply # 163136 8-Sep-2008 17:58
Send private message

It's a good idea, but it's a pity they don't seem to want to send my bills to me electronically. I opted for electronic billing a few months ago and received the next couple of bills electronically, then I switched to You Choose and got the next bill in the post, then I tried to switch electronic billing back on but I'm still getting my bills in the post.

If they were also charging me $1.50 for receiving those paper invoices then I would be pretty annoyed right now!

355 posts

Ultimate Geek


  Reply # 163179 8-Sep-2008 22:30
Send private message

juha: The right way would've been for Vodafone to offer customers who don't want paper bills a $1.50 discount, instead of slapping on a charge for an existing practice. FFS.


Precisely. If this was planned for correctly then people would already be in the mindset that they're receiving their $1.50 discount for opting to receive their bills via email.

Chiefie, the email version (even online), is more than acceptable for tax returns.

1200 posts

Uber Geek
+1 received by user: 3

Trusted

  Reply # 163185 8-Sep-2008 22:44
Send private message

alasta: It's a good idea, but it's a pity they don't seem to want to send my bills to me electronically. I opted for electronic billing a few months ago and received the next couple of bills electronically, then I switched to You Choose and got the next bill in the post, then I tried to switch electronic billing back on but I'm still getting my bills in the post.

If they were also charging me $1.50 for receiving those paper invoices then I would be pretty annoyed right now!


Ironically enough this would now cost you $1 to get fixed on top of your $1.50/month, assuming you get lucky and get a resolution on your first call to Vodafone customer support :) Adding insult to injury hehe.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Minimalist
5475 posts

Uber Geek
+1 received by user: 412

Moderator
Trusted
Lifetime subscriber

  Reply # 163187 8-Sep-2008 22:46
Send private message

Wasn't it only pre-pay customers that got the $1 charge?

2483 posts

Uber Geek
+1 received by user: 4

Trusted

  Reply # 163191 8-Sep-2008 22:56
Send private message

Let me introduce a situation:

Person only applies for Vodafone home phone. Now let's say that they're part of the non-Internet generation, so don't have Internet access as well. Then they get slapped $1.50 since ages ago for paper bills, which they need to pay off their $40-ish monthly fee (unless they're on direct debit or something)

I have always wondered what the reasoning behind ihug's decision to have us pay $1.50 for paper bills when we first signed up. Sure they explained that they were an "online company", but still... it's heaps!

ihug were pretty inefficient and unenvironmentally friendly when sending their bills... 3 sheets - payment summary, detailed plan summary and fees, phone calls - no double sided printing (to the best of my knowledge)! On the other hand, Telecom had one!

And what about informative letters they send out? Why not get them over the Internet if it will cost $1.50! Surely they must explain that.

So I completely agree with Juha - reward online billing (or no bill at all) rather than punish for paper billing.

(For those who want the announcement, here it is on the Vodafone Forum)




Find me on Twitter!

I posted 1, 2 x 10^3 times!

919 posts

Ultimate Geek
+1 received by user: 76


  Reply # 163212 9-Sep-2008 05:51
Send private message

When I first read this I assumed it would only apply to those with homeline+internet with VF.

Surely Vodafone customers that are homeline only or mobile only would be exempt from paying any such fee?

There are so many scenarios where this is unfair. In todays economic climate there are lots of struggling people and families wanting to save a few $$ move to VF for basic service.

A household falls on hard times and the internet is disconnected by VF for non payment. They previously received online billing but with no internet will they automatically revert to paper bill - oh and just to add salt in the wounds let's charge you for it!

I am sure not all mobile only customers are mobile internet savvy although I dont know if VF online billing system can be accessed via all mobiles but wouldnt the data access to view such a bill exceed $1.50 on casual plans?

My banks, my current phone company, my power company and even my voip toll company dont charge for sending a bill and I can access all those accounts online.  

I am getting the sense that VF dont actually want customers below a certain spending threshhold.





Gravity is a myth.....The Earth Sucks!

42 posts

Geek


Reply # 163214 9-Sep-2008 06:10
Send private message

Two Issues i can think of with this. First, is it legal to charge a customer for a tax invoice, surely you are entitled to such documentation under some laws. Perhaps the following tax legislation (MTG) applys to them requiring them to sned one,

Issue of tax invoice
Generally, the supplier issues the tax invoice. A registered person making a supply is to issue a tax invoice whenever the recipient of the supply (who is registered) requests one. The supplier must do so within 28 days of the request. Failure to do so is an absolute liability offence. The supplier (vendor) will be liable to a fine of up to $4,000 for the first offence, $8,000 for the second offence and $12,000 for the third offence. See s 143 of the Tax Administration Act 1994.

As it is illegal to not send one they must still either email you one or in their best powers allow you to receive one.....


Second issue with this, i tried phoning the beloved vodafone CSR in Egypt about a problem, which was to do with my account, however, they said as it hadn't been charged yet they couldn't prevent it from being charged,?'vodafone cannot fix issues?before they actually happen" i wastold i had to phone them back once it had been charged on my bill and when i received it i would need to check it and go over it with the CSR then, typical answer i usually get, "we can't help you". how does this work, will we need to pay $1.50 to vodafone just so we can get a hard copy,in order to fix issues which they are incompetent to fix in the first place,

26621 posts

Uber Geek
+1 received by user: 6112

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 163221 9-Sep-2008 07:52
Send private message

Paper bills don't concern me and I have no issues not receiving a bill however the way Vodafone have implimented this is nothing more than a revenue gathering exercise.

The true cost for any company to send out a paper bill is typically somewhere around the $1.50 - $2.00 mark so Vodafone's price isn't the issue, it's the fact they are now saving $1.50 per customer. This move is potentially going to gave Vodafone around $1 million per month in savings and generate $1.50 of extra revenue for every customer. You are saving $1.50 by not sending me a bill. Should I be happy that you're making an extra $1.50 per month out of me?

But I guess they did at least warn us, unlike the new 1 min minimum for all rounding of all inbound roaming calls and then rounding up to the next minute for each consecutive minute which they told nobody about and still make no mention of anywhere.

3966 posts

Uber Geek
+1 received by user: 674

Trusted
Subscriber

Reply # 163227 9-Sep-2008 08:30
Send private message

scottjpalmer: Wasn't it only pre-pay customers that got the $1 charge?


Correct. Given that PrePay customers are low ARPU I would support Vodafone's decision to implement the $1 charge if it weren't for the enormous number of people complaining that they have incurred this charge despite failures in the self help facilities, or the failure of the CSR to resolve their problem.

I have the same attitude towards the new $1.50 charge for paper bills. At face value it seems reasonable to me but I have a horrible feeling that the implementation of this policy will be plagued with problems affecting even those who do not wish to receive paper bills. I hope that Vodafone can prove me wrong.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.