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37 posts


# 261322 20-Nov-2019 22:21
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Anyone aware of some connections having technical issues at the mo?


Family member topped up this morning, got confirmation plan renewed today but she's chewed through her remaining credit on data/texts that were supposed to be part of the plan. Rang up Vodafone to ask whats going on, was told a number of accounts are currently having this issue - to be resolved in max 5 days.


Meanwhile the data, text and calling is not active on the number rendering the connection useless until the service comes back up or top up and pay casual rates.


Any help/advice/info would be appreciated.





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15 posts



  # 2358384 21-Nov-2019 08:17
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Morning @dpresha9,


Sorry to hear about your experience.  If you can send me a DM with your details i'm happy to put this right for you.







4 posts

Wannabe Geek

Vodafone NZ

  # 2359240 22-Nov-2019 11:02
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Hi, unfortunately we suffered a hardware failure over the last couple of days that resulted in some prepay customers being impacted with their purchases (think...  IOUs / Vodafone Pass / Carryover / Plan Purchases etc.)




Our technical teams are confident they have resolved the underlying issue and we are in the process of contacting and correcting affected customers today.




Sorry for any hassles, if you want to DM me anything specific I'm more than happy to take a look.






Steve Webber - Prepay Product Owner Vodafone NZ

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