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659 posts

Ultimate Geek

# 261404 25-Nov-2019 22:35
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So, about 3 weeks ago I contacted VF and spoke to a retention CSR to terminate my TV service, but, still keep my existing broadband + phone service. Was told that would be fine, and the TV service would be disconnected by the next billing cycle.


Called up this evening wondering why they were still billing for the TV service, as it was agreed it would be disconnected. Was transferred to someone on the retention team, who apologized for the mixup and said they would resolve the issue straight away. Was told, they would terminate the TV service this evening.


So, about 30-40 minutes later, our internet is suddenly disconnected. However, the TV service, is running fine.


Called back, did the trouble shooting thing, and now internet will be out until Wednesday at the earliest, until a tech is available, and someone has to be home to let them in the house.


Could not transfer back to retention as they had gone home for the evening.




Vodafone. Simply the best. 👍

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4812 posts

Uber Geek

  # 2360683 25-Nov-2019 22:49
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Ah, a change made to your account. Something that they just can't seem to do correctly these days :(


Paging @rushtoe

15 posts



  # 2360752 26-Nov-2019 08:30
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Sorry to hear that we let you down @zaptor.


Send me a DM with your account number and ill see what we can do today.








13745 posts

Uber Geek

Lifetime subscriber

  # 2360807 26-Nov-2019 10:06
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You need that special black helicopter team which I have already forgotten the name of!

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