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479 posts

Ultimate Geek

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# 261647 8-Dec-2019 20:08
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Currently on holiday in Noumea. 

 

New Caledonia is not included in the 77 countries where VF Prepay Roaming packs work.  Extraordinary really.  Effectively the closest country in the world to NZ (Auck - Noumea less distance than Auck - Sydney).

 

But at least the Vodafone NZ website lists casual call and text roaming rates for New Caledonia, albeit as horrendous as they are (in Zone 3). 

 

But try as we may, neither I (Galaxy S8, NZ model) nor my wife (S9+ import) have been able to connect to the government monopoly mobile network (Mobilis) in New Caledonia.  Basically only have internet via WiF from our hotel.  There is a Stuff(?) article from ~2000 on the web referring to an interconnect agreement between VF NZ and Mobilis.  And according to https://www.frequencycheck.com/ my phone at least, is 100% compatible with Mobilis frequencies (did not check wife's S9+ but likely same applies?).   

 

Our hotel phoned the Post Office here in Noumea and they confirmed that they have an agreement with VF NZ.  They suggested that perhaps it was because I had data roaming turned off !!?  Yes, indeed (well on National roaming only.  Not paying $10,000 per GB for data).  Not certain why that would be relevant to connecting to the mobile network.  But just to check, in the safety of our hotel room (Wifi on!) I switched data roaming back on and of course it made no difference.  

 

Attempting to manually force a connection to NCL MOBILIS gives the following response: "Your SIM card does not allow a connection to this network".  Speaking with a local phone shop, they said 'no, NZ phones will not work here".

 

The night after we arrived (~4 days ago) I spent an hour or so chatting with two VF Ninja's.  The second of these 'raised a ticket' and said they would let me know via txt (!) what the issue was. Had to point out that I had no network connection so cannot receive any txts (the whole purpose of my contacting them - 'oh, yes').  So he took down my email address and said they would contact me by email.  I have heard nothing since so that seems a dead end (assuming some bright spark there has not sent advice via txt anyway).

 

Of course we could get a (not cheap) local SIM to provide data but it would not be particularly helpful.  We can survive sans data away from our hotel & restaurants etc.  Basically here to relax and not going far beyond Noumea.  My main concern relates to the likes of dual factor ID etc (as well as unexpected business & personal calls) where I need my NZ mobile number to be active.  Especially for banking.  Also being hounded by MS wanting me to verify my activity as they have detected unusual activity ....!  But I cannot because, to verify they send a txt to my NZ phone number ...  Etc (Why oh why, happens every time I travel overseas.  After 20 or so times you would think they would catch on that sometimes I do travel overseas).

 

Has anyone been to New Caledonia and either had a similar experience, or actually managed to connect to the Mobilis network?

 

Anyone from Vodafone or otherwise know what I need to do to connect?

 

Is it possible. Is there something I am missing / need to do?

 

If not possible, why list casual roaming rates for prepay.

 

 


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4817 posts

Uber Geek


  # 2370637 8-Dec-2019 20:32
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Geek

Vodafone

  # 2370701 8-Dec-2019 21:26
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Hi @DS248,

There should be no issues using your Prepay mobile in New Caledonia.

Have you tried with Network Selection set to Automatic? (Can sometimes take awhile)

Feel free to DM me your number and I’ll get it checked from our end.

Cheers,
Erin


 
 
 
 


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  # 2370752 8-Dec-2019 23:47
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@rushtoe The OP has advised they have tried a manual network selection this is more likely to work / connect over Automatic network selection when roaming

Data roaming disabled would have zero impact for a handset to attach to a roaming carrier.

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  # 2370753 8-Dec-2019 23:49
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I have used roaming in New Caladonia on a work trip back in about 2002 lol



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Ultimate Geek

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  # 2370756 9-Dec-2019 01:49
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@rushtoe DM sent.  Thanks.

 

 

 

Below is screenshot when attempt to connect automatically

 

 

 

 

And this when try manually

 

 

 


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  # 2370851 9-Dec-2019 08:01
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Maybe you need to be on 'account'? 

 

Prepay roaming might not be allowed? 




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Ultimate Geek

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  # 2371287 9-Dec-2019 15:22
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It would not surprise me if Prepay was an issue but New Caledonia is listed under Prepay Roaming casual rates on the VF website https://www.vodafone.co.nz/prepay-roaming/.

Also I was told before leaving by their Silverdale store that Prepay Roaming casual rates apply in New Caledonia.

I assumed from the above that connection to the network here should not be an issue.

 
 
 
 




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Ultimate Geek

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  # 2371289 9-Dec-2019 15:25
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About to go down to the local post & telecom office (OPT) and see if they can shed any more light on the issue.

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  # 2371290 9-Dec-2019 15:26
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@DS248 I can't see New Caledonia on the Prepay (Camel) roaming list

 

Looks like to me no Prepay roaming in this country


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  # 2371292 9-Dec-2019 15:28
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DS248: About to go down to the local post & telecom office (OPT) and see if they can shed any more light on the issue.

 

@DS248 No one in New Caledonia can help you. You are not a customer of any network in New Caledonia

 

You have to deal with your home carrier only!


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  # 2371299 9-Dec-2019 15:34
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DS248: About to go down to the local post & telecom office (OPT) and see if they can shed any more light on the issue.

 

@DS248 This is where 2degrees Wi-Fi calling is awesome! No roaming costs and you could of connected to a Wi-Fi connection and your handset would work like it was connected to 2degrees cellsite in New Zealand for Calling , SMS , MMS (PXT)

 

https://www.2degreesmobile.co.nz/wificalling/

 

I have used Wi-Fi calling around the world with zero issues




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Ultimate Geek

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  # 2371325 9-Dec-2019 16:48
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Linux:

DS248: About to go down to the local post & telecom office (OPT) and see if they can shed any more light on the issue.


@DS248 No one in New Caledonia can help you. You are not a customer of any network in New Caledonia


You have to deal with your home carrier only!



Its in the list of prepay roaming countries. See link in my earlier post, click on 'Prepay Roaming casual rates' and it is in the Zone 3 list of countries.

Yes, OPT not able to help.

Guess I will have to wait and see what VF can come up with.

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  # 2371326 9-Dec-2019 16:54
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@DS248 Here is a screen shot of the list of Vodafone Prepay roaming countries

 

https://www.vodafone.co.nz/prepay-roaming/

 


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  # 2371327 9-Dec-2019 16:58
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@DS248 If Prepay roaming is meant to work in New Caledonia then it's broken somewhere and needs to be fixed from the VodafoneNZ side

 

Looks like it is meant to be a camel roaming country

 

Edit: This is a good time for VodafoneNZ to do live testing with a customer I will ping the tech lead in Vodafone




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Ultimate Geek

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  # 2371333 9-Dec-2019 17:29
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Linux:

@DS248 If Prepay roaming is meant to work in New Caledonia then it's broken somewhere and needs to be fixed from the VodafoneNZ side


Looks like it is meant to be a camel roaming country


Edit: This is a good time for VodafoneNZ to do live testing with a customer I will ping the tech lead in Vodafone



That is just the list of countries where the Prepay Add-on works. The full list of ~188 countries is further down. Have to click on the 'Prepay Roaming casual rates' link to get up the full list.

Not familiar with the 'camel roaming' term. Perhaps the casual roaming list is what you are referring to by 'camel roaming'?

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