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147 posts

Master Geek
+1 received by user: 1

Topic # 26180 14-Sep-2008 22:05
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My parents have just moved from Xtra to TelstraClear, but their internet experience has hardly improved. In fact, for the first week or so they had persistent disconnection issues.

They are using their faithful D-Link DSL-502 (it was working OK on Xtra) and have purchased the Max/128 plan. Sorry, I forget TCL's brand name for the service.

I noticed that quite a few downloads dropped out, so I ran a speedtest via - and the results don't really look like Max to me:

They are within 15km of central Auckland.

I'm wondering if there are some ADSL settings which may need a tweak on the modem to get it behaving normally, or if this is normal for TCL internet in Auckland, or ... what else I can do to help them get reasonable service out of their new provider.

I couldn't see a "bandwidth usage" facility on the ClearNet website, though after logging into the account section I was amused by the advice to upgrade to Internet Explorer 3.0.1 for the best viewing experience. (Er, 1996? Yeeha!)

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4025 posts

Uber Geek
+1 received by user: 1076


  Reply # 164412 14-Sep-2008 23:43
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Line stats from modem? Post Attenuation and line speed, though the full table would be nice.

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Wannabe Geek

  Reply # 165196 17-Sep-2008 21:38
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i have just transfered from slingshot to telstra and look what i've got now

I cant even watch anything on youtube anymore without it stopping every 2 seconds.. what the hell is going on?image



4025 posts

Uber Geek
+1 received by user: 1076


  Reply # 165218 17-Sep-2008 22:29
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Mines going fine in Hamilton, however for some reason my gateway is coming out near Naiper (usually auckland). Someone else is browsing right now and another is playing an online game.

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