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43 posts

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#262129 6-Jan-2020 19:15
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Hi

 

I have VOIP over Enable fibre. Vodafone are the provider. There are 2 friends' landlines that I attempted to call from my landline today, and I get the message 'The number you have dialled is not in service'. I can, however, make successful calls from my mobile phone to their landlines. I don't know how long this problem has been there - possibly since we or they have had VOIP. Calls to most landlines work fine, or I would have noticed before.

 

Both friends have VOIP connections, one via fibre, the other I don't know.

 

A third friend has Spark wireless broadband with VOIP over it for her landline, but calls to that one work fine.

 

Perhaps there is some network interconnect problem?

 

I won't publish their full numbers, but here are the most significant digits of the friends' landline numbers:

 

mine: 03 328 xxxx, mobile 021 xxxxxx

 

friend1: 03 328 xxxx

 

friend2: 03 981 xxxx

 

friend3: 03 328 xxxx

 

Any ideas? I have attempted to report this to Vodafone, but have given up trying to get the call centre to understand the problem. They insist that it is a fault at the friends' premises, ignoring the fact that I can make calls from a mobile to the very same numbers. I am currently trying to stop them doing a factory reset of my Ultrahub upsetting all my port forwarding. I am not sure how that solution fits with the fault being at the friends' premises!

 

Regards

 

Ken


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43 posts

Geek


#2387231 8-Jan-2020 10:30
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The 2 failing numbers had been ported to a different provider.
Thanks to NickR1 for finding this out, and for getting it fixed.

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