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  # 2389627 10-Jan-2020 12:54
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PippaC:

 

Hey @Timmmay, it sounds as though you only need access to your own mobile service, rather than the entire account? You should be able to do this by adding just your mobile service in the app. If you've done this, and it's not showing any usage, can you PM me your details (the email you use to sign in with & the mobile you're trying to view) and I can take a closer look for you? Thanks!

 

 

@PippaC - Yes, just the individual service, not the whole account. I can see an overview of usage if I log into the Vodafone website, which I couldn't last time I tried. It doesn't show me my plan limits though.

 

I installed the app again. The front page just says "casual rates apply" when I click on data, mins, or txts, and says we're on "corpoprate sure spend (nz). If I go into the "detailed usage" menu I can see usage by day, and if I scroll down it shows me at the bottom what I guess is my data used this billing period - though it could be for the month, or some other period. It's really not obvious what it's showing.

 

The home screen not showing any useful information about usage, no information about limit, and the ambiguity of the detail screen means the app isn't useful. I guess that's why you need beta testers to help improve it. 




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Vodafone NZ

  # 2389632 10-Jan-2020 13:05
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timmmay:

 

PippaC:

 

Hey @Timmmay, it sounds as though you only need access to your own mobile service, rather than the entire account? You should be able to do this by adding just your mobile service in the app. If you've done this, and it's not showing any usage, can you PM me your details (the email you use to sign in with & the mobile you're trying to view) and I can take a closer look for you? Thanks!

 

 

@PippaC - Yes, just the individual service, not the whole account. I can see an overview of usage if I log into the Vodafone website, which I couldn't last time I tried. It doesn't show me my plan limits though.

 

I installed the app again. The front page just says "casual rates apply" when I click on data, mins, or txts, and says we're on "corpoprate sure spend (nz). If I go into the "detailed usage" menu I can see usage by day, and if I scroll down it shows me at the bottom what I guess is my data used this billing period - though it could be for the month, or some other period. It's really not obvious what it's showing.

 

The home screen not showing any useful information about usage, no information about limit, and the ambiguity of the detail screen means the app isn't useful. I guess that's why you need beta testers to help improve it. 

 

 

Thanks for the extra detail! We'll see if we can replicate this and assess the problem.


 
 
 
 




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Vodafone NZ

  # 2392627 15-Jan-2020 16:52
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Hi all - we have now successfully recruited all customers needed for this exercise. Thanks to everyone who expressed interest and completed our survey. We'll be emailing all respondents over the next few days.

 

 


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