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15559 posts

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  # 2389627 10-Jan-2020 12:54
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PippaC:

 

Hey @Timmmay, it sounds as though you only need access to your own mobile service, rather than the entire account? You should be able to do this by adding just your mobile service in the app. If you've done this, and it's not showing any usage, can you PM me your details (the email you use to sign in with & the mobile you're trying to view) and I can take a closer look for you? Thanks!

 

 

@PippaC - Yes, just the individual service, not the whole account. I can see an overview of usage if I log into the Vodafone website, which I couldn't last time I tried. It doesn't show me my plan limits though.

 

I installed the app again. The front page just says "casual rates apply" when I click on data, mins, or txts, and says we're on "corpoprate sure spend (nz). If I go into the "detailed usage" menu I can see usage by day, and if I scroll down it shows me at the bottom what I guess is my data used this billing period - though it could be for the month, or some other period. It's really not obvious what it's showing.

 

The home screen not showing any useful information about usage, no information about limit, and the ambiguity of the detail screen means the app isn't useful. I guess that's why you need beta testers to help improve it. 




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  # 2389632 10-Jan-2020 13:05
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timmmay:

 

PippaC:

 

Hey @Timmmay, it sounds as though you only need access to your own mobile service, rather than the entire account? You should be able to do this by adding just your mobile service in the app. If you've done this, and it's not showing any usage, can you PM me your details (the email you use to sign in with & the mobile you're trying to view) and I can take a closer look for you? Thanks!

 

 

@PippaC - Yes, just the individual service, not the whole account. I can see an overview of usage if I log into the Vodafone website, which I couldn't last time I tried. It doesn't show me my plan limits though.

 

I installed the app again. The front page just says "casual rates apply" when I click on data, mins, or txts, and says we're on "corpoprate sure spend (nz). If I go into the "detailed usage" menu I can see usage by day, and if I scroll down it shows me at the bottom what I guess is my data used this billing period - though it could be for the month, or some other period. It's really not obvious what it's showing.

 

The home screen not showing any useful information about usage, no information about limit, and the ambiguity of the detail screen means the app isn't useful. I guess that's why you need beta testers to help improve it. 

 

 

Thanks for the extra detail! We'll see if we can replicate this and assess the problem.


 
 
 
 




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Vodafone NZ

  # 2392627 15-Jan-2020 16:52
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Hi all - we have now successfully recruited all customers needed for this exercise. Thanks to everyone who expressed interest and completed our survey. We'll be emailing all respondents over the next few days.

 

 


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  # 2405037 22-Jan-2020 21:49
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Looks good so far, nice work! Now to find bugs :)





I'm not a complete idiot, I still have some parts missing.


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  # 2405057 22-Jan-2020 22:19
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I clicked on the link and didn't get the app. Just a message that I was using the wrong account but when I went back to look at the email it wasn't in my inbox.

 

I do have two gmail accounts operating on that phone so I'm not sure if that caused a problem.


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  # 2405166 23-Jan-2020 10:20
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sittingduckz:

 

Looks good so far, nice work! Now to find bugs :)

 

 

 

 

yes i like this new plateform too.... very detail on the look of the website and accessable on everything like how we do on the actualy website

 

well done from me too.

 

Jacky 


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Vodafone NZ

  # 2405268 23-Jan-2020 13:59
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Hammerer:

 

I clicked on the link and didn't get the app. Just a message that I was using the wrong account but when I went back to look at the email it wasn't in my inbox.

 

I do have two gmail accounts operating on that phone so I'm not sure if that caused a problem.

 

 

@Hammerer - yes it will probably be the email address. You need to ensure that the email address you gave us - the one we sent you the link on, is the one you're using in Play Store.


 
 
 
 


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  # 2405284 23-Jan-2020 14:23
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I'm sure it was the email for the primary account on my phone because I originally copied it from the primary account data. But I can no longer check because the email disappeared after I clicked the link.


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Vodafone NZ

  # 2405290 23-Jan-2020 14:47
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Hammerer:

 

I'm sure it was the email for the primary account on my phone because I originally copied it from the primary account data. But I can no longer check because the email disappeared after I clicked the link.

 

 

Hi @Hammerer, can you take a look in Play Store under My apps & games (for the Google account email address you sent us), and tap the Beta tab? If you you see the MyVF Beta app, you should be able to install by tapping it there. If you don't see it, PM me your email address and we'll resend the link.


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