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Topic # 26432 22-Sep-2008 16:51
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I swapped from 10mb xtra plan to 20mb Vodafone/Ihug plan over the weekend.

I live in the CBD opposite Sky City

I have 30 odd webistes all designed using a host/ templatre company in the UK.

AS of today (since I first used new connection), non of those sites are loading properly- either very slow, not at all or not 100%.

Vodafone have denied any understanding of why.

The hosting company in the UK have never had this problem in the past 4 years and have always sent out emails 24 hours or more before any urgent work needed to be done.

The test suggested in another thread on this forum gavc me the following: 11086kbps dowload and 631 upload- which sounds OK.

The websites in question are all Flash animated.  www.wmdemo2.co.nz, www.andimerkens.co.nz , www.ravencarter.com, www.admiralslanding.co.nz

If you check them out- any blanck spaces on the sites are missing images. All sites are 100% full of content. If you wait long enough they will load.

My guess is that Vodafone have some issues with Flash animated sites/ download. BUt xtra seems to be OK.

If Vodafone cannot provide timely download of Flash content- then we are going backwards in terms of internet delivery surely.

Any feedback appreciated.

Cohen

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Reply # 166326 22-Sep-2008 17:30
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Have you done trace routes



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  Reply # 166331 22-Sep-2008 17:42
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not sure what they are to be honest.

ill search and try

thanks

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  Reply # 166334 22-Sep-2008 17:49
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Using Firefox 3 on Opensuse & Xtra - everything seems fine

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  Reply # 166338 22-Sep-2008 18:04
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Working fine on TelstraClear. Perhaps this is a transparent proxy Vodafone is using that is causing some problems? If others have the same problem on Vodafone only then you might have to contact their broadband support again and try to get to someone who can help in some specific connection problems - not a generalist.

I am moving this to the Vodafone forum.







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Geek
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  Reply # 166364 22-Sep-2008 19:41
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xtra has been fine for me as well- always

vodafne dont seem to be able to provide Flash content/ dowloads.

if people are signing up on voda and this is the case- i will start losing website contracts overnight, as people with sites will soon discover Flash does not download on voda-hug.

if they cannot fix it i will need to get as much publicity as possible on the issue so as to discourage people from signing up for a substandard service which will cost my business dearly.

i have spoken to voda twice now and no answers.

i have suggested the treat it as urgent before i lose patience and cancel then publicise as widely as poss.

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  Reply # 166366 22-Sep-2008 19:50
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I'm on Vodafone Ultimate pack (not on the Red network)

Can load all those pages within 15 seconds just fine, except ravencarter.com which took a few seconds more, but definitely within a reasonable amount of time, and the images also load up too (with animations/transition effects as well)

Also try posting in the Official Vodafone forum.




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  Reply # 166368 22-Sep-2008 19:55
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www.admiralslanding.co.nz reservations page form missing/slow, otherpages slow/ missing

www.wirelessmedia.net.nz  drop own menu from examples/demos page missing, animation on front page slow/ missing/ other pages sometimes not loading any content.

15 seconds is a lot slower than xtra ever was- thats for sure.

you ma not have noticed some of the content that is missing, as dont know what is there.

try the examples above   ??

:)



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  Reply # 166372 22-Sep-2008 20:02
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cglass: www.admiralslanding.co.nz reservations page form missing/slow, otherpages slow/ missing

www.wirelessmedia.net.nz  drop own menu from examples/demos page missing, animation on front page slow/ missing/ other pages sometimes not loading any content.

15 seconds is a lot slower than xtra ever was- thats for sure.

you ma not have noticed some of the content that is missing, as dont know what is there.

try the examples above   ??

:)



My speed is probably because I'm not on ADSL2+ yet - because of my router, and that 3 people are using it right now too, not sure what you would have had with Telecom before.

admiralslanding.co.nz - 3 second load for front page, 3 second load for reservation page. Traffic seems to have stopped, so I'm guessing there's nothing missing.

wirelessmedia.net.nz - drop down menu with standard sites, high end design... etc, loads fine and immediately! Animation on page slow I cannot state as graphics animation performance is not entirely network dependant.


I do wonder - when or what is "slow"? And what were your experiences of "slow" on Vodafone compared to my speeds?

Maybe you should give us some detail (e.g. trace routes), and then I'll compare to mine.




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  Reply # 166378 22-Sep-2008 20:45
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I had a look at admiralslanding....

I'm on Telstra ADSL and the page loads in 8sec for me (ctrl-f5 full refresh from server bypassing firefox browser cache).  No offense intented but the page needs some serious optimization imo.  The page weight of 2mb and 29 http requests is not good.

If anything I would say that xtra had a caching web proxy that intercepted requests and served your content from their cache rather than from the host (after the first visit).


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  Reply # 166392 22-Sep-2008 21:55
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Hmm yeah admirals landing took a while to load..  im on xnet.   ..btw, i dont really see much if any reason to be using all flash for those sites.. seems like unnecessary bloat :s

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  Reply # 166417 22-Sep-2008 23:35
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manhinli: Can load all those pages within 15 seconds just fine, except ravencarter.com which took a few seconds more, but definitely within a reasonable amount of time, and the images also load up too (with animations/transition effects as well)


Ravencarter took 11 seconds for me to being fully loaded on the main page with swirly dot things, and that was on an eeepc over WiFi. Does Youtube ever buffer in HiFi mpeg4 mode or *gasp* in lo-fi mode? I can happily download 3 mpeg4 videos and stream one mpeg4 it at the same time but friends connection two doors down chokes on lo-fi (I won't mention names though)

curently getting a happy 4.5Mb to Melbourne and a solid 1.7Mb to New York.

I'm on xtra pro 15GB over 6Mb ADSL-1 and it's certainly the fastest I have used for international throughput and reliability.

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  Reply # 166419 22-Sep-2008 23:38
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Log into your router and look for a setting called MTU.  Post what it's set to here.



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  Reply # 166422 22-Sep-2008 23:55
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Ragnor: I had a look at admiralslanding....

I'm on Telstra ADSL and the page loads in 8sec for me (ctrl-f5 full refresh from server bypassing firefox browser cache).  No offense intented but the page needs some serious optimization imo.  The page weight of 2mb and 29 http requests is not good.

If anything I would say that xtra had a caching web proxy that intercepted requests and served your content from their cache rather than from the host (after the first visit).



Thanks for feedback

But do you think broadband internet should have difficulty with 2mb and 24 http requests??

I would have thought it would be OK.

I have managed to login to my system now and pasting and slecting objects, images and pages is also very slow...up to 2-3 mins to open an existing page.

I need to swap back to Xtra tomorrow and warn as many clients and people as possible tat Vodafone is substandard.

None of these issues exist on Telecom.

What you said about Xtra cache method sounds correct as Vodafone mentioned something like that.

Even my banking site www.anz.co.nz and this site load/ partly load very slow...sometimes 1 minte for this one and more for anz.

PS: I am in the heart of the CBD by skycity and using the latest Dlink modem from Xtra.



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  Reply # 166424 23-Sep-2008 00:02
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bender: Log into your router and look for a setting called MTU.  Post what it's set to here.


here it is

MTU  1400 bytes   MRU 1492 bytes

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  Reply # 166485 23-Sep-2008 11:38
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cglass Vodafone knows about the Flash based website problem and is currently working on to fix it. There are known problems with youtube, dailymotion as well. Give it a day or 2 and all will be well....




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