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David321

186 posts

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#265691 5-Feb-2020 15:02
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Hi all,

My wife and I are on a Vodafone red share plan, we have noticed that yesterday and today the internet on our phones is very very slow and unreliable, I have tried all sorts such as changing the settings in my phone like selecting Vodafone from networks and also select automatically etc. With everything I have tried I am starting to think this could be an issue with Vodafone, but there is no mention of anything on their site.

 

 

 

Anyone else experiencing this?


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freitasm
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  #2413094 5-Feb-2020 15:07
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It would help if you expanded this - a lot.

 

Where is it happening? Everywhere or mostly in one location? What region/town/city/suburb? How are you measuring this - streaming something, just visiting websites, speed test?

 

Does the phone show 3G, 4G or 4G+? How many bars? 

 

What phone? All updated?





 

 

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David321

186 posts

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  #2413099 5-Feb-2020 15:18
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freitasm:

 

It would help if you expanded this - a lot.

 

Where is it happening? Everywhere or mostly in one location? What region/town/city/suburb? How are you measuring this - streaming something, just visiting websites, speed test?

 

Does the phone show 3G, 4G or 4G+? How many bars? 

 

What phone? All updated?

 

 

 

 

Yeah sorry I do not usually have this problem,

 

 

 

I work in Rolleston and live in Hornby Christchurch, having trouble in both locations.
Measuring just by using social media, and google etc, everything is super slow to load (if it loads at all)
Phone shows 3 bars and 3g
Phone did a software update about two days ago, come to think of it this is when the trouble started, but that would not explain my wifes phone also, unless hers has come right now (have not checked)

 

 

 

Have also tried selecting 2g and 3g only, but with no luck I have selected the default which includes 4g 


 
 
 
 


freitasm
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  #2413100 5-Feb-2020 15:19
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Restarted the phone?





 

 

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David321

186 posts

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  #2413101 5-Feb-2020 15:20
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freitasm:

 

Restarted the phone?

 

 

 

 

Yeah about 3 times today!


IvanPiacun
255 posts

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  #2413437 6-Feb-2020 08:55
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Have you tried clearing the cache if it is a Samsung Galaxy, or other Android phone. If it is not that type of a phone what type is it?

 

Ivan Piacun CITPNZ





Ivan Piacun CITPNZ

Goosey
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  #2413443 6-Feb-2020 09:14
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I find this on iphone somtimes.....clear your webbrowser cache and history etc. 

 

Check what backround app permissions you have (any new apps)? 

 

Do you have back ups enabled?  


IvanPiacun
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  #2413456 6-Feb-2020 10:08
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IvanPiacun:

 

Have you tried clearing the cache if it is a Samsung Galaxy, or other Android phone. If it is not that type of a phone what type is it?

 

Ivan Piacun CITPNZ

 

 

Sorry to be precise I meant the App Cache, or even the Android System Cache.

 

Ivan Piacun CITPNZ





Ivan Piacun CITPNZ

 
 
 
 


David321

186 posts

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  #2413672 6-Feb-2020 13:52
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Hey all, clearing the cache seemed to work. I'll monitor it from mow on amd see how things go, thanks for the suggestions.

FYI it's an S9 I am using

Linux
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  #2413675 6-Feb-2020 14:05
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@David321 What ever you do don't disable 4G


David321

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  #2413682 6-Feb-2020 14:49
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Linux:

@David321 What ever you do don't disable 4G



Ok, but how come?

Linux
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  #2413703 6-Feb-2020 16:09
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David321:
Linux:

@David321 What ever you do don't disable 4G



Ok, but how come?


Cause the handset is going to perform better with 4G enabled

Quinny
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  #2414295 7-Feb-2020 16:01
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I'm reverse (live Rolly, work Hornby). also redshare. Having no issues at all. In fact streamed twitch into town today on the trip in.


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