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192 posts

Master Geek

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#265703 6-Feb-2020 05:56
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Threads about billing issues are common on this forum, I know. Sorry to have to start another.


When we terminated our Vodafone broadband account recently (after a long time with them and the company they acquired - our account number from TelstraClear days has only 4 digits) I was told that our most recent term contract ended on January 19. I was also given assurance (by phone and email) that I would not receive an invoice after that date. All the equipment was returned to a Vodafone store a couple of days early on January 17, and I have an email receipt for that.


So today, on the usual day of the month we would get an invoice by email, I had a hint of optimism but sadly the result was the scenario I honestly thought would be most likely: a full bill for the period February 2nd to March 1st. For $10.01 more than the old term contract amount, in fact.


I'm not seeking any refund for the post-contract portion of the previous bill which I paid in full. All I want is for this new invoice to be wiped and to never get another one, as I was promised.


I have lost all confidence that a phone call would be able to resolve this. Can anyone connected to Vodafone on this forum assist me?




Mod Edit MM: Edited title for clarity

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5408 posts

Uber Geek

  #2413409 6-Feb-2020 07:42
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192 posts

Master Geek

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  #2413435 6-Feb-2020 08:48
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Update: I phoned and eventually got transferred to a billing specialist who was helpful. I was told my new bill would be waived, and the account closed today. Not sure why that detail got missed last month.


So it is hopefully now fully resolved. I'll be optimistic when I check my email on March 6th.


5408 posts

Uber Geek

  #2413438 6-Feb-2020 08:57
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I'd still get Jason to check anyway - too many stories on here of people being told "yes, that will all be sorted and your account closed and your balance is 0..." only for next month to have a full invoice turn up.

31 posts


Vodafone NZ

  #2413572 6-Feb-2020 11:24
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Happy to double check if you PM me your details.

192 posts

Master Geek

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  #2413761 6-Feb-2020 17:57
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Thanks for the offer. After getting past the initial problem of the rep who answered the call not knowing what to do with our 4-digit account number (I've had that more than once before, despite always calling the 0508 number recommended for Ref:TCL customers) the billing specialist I got transferred to was very helpful. So I'm much more confident this is completely resolved.

5408 posts

Uber Geek

  #2413822 6-Feb-2020 19:35
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I guess we'll just have to wait and see.

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