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788 posts

Ultimate Geek

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  #2434935 9-Mar-2020 11:47
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Sadly I don't find that surprising.

Business sales might be the best folks to talk to. It's only available on particular plans so may not be available on current in market plans.

If it were me I would try 0800 888 399 but if they don't know about local number on mobile then don't make any changes. Then next step would be to go to main local store with a business focus, e.g. queen Street, lambton quay etc. and talk to a business specialist there if possible.

545 posts

Ultimate Geek

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  #2434983 9-Mar-2020 13:01
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BigMal:

 

Well this turned into a nightmare.

 

My wife, who is an authoriser on her dads account, rung vodafone.  She told them she wanted to transfer the landline to his mobile using the local number on mobile service.

 

She was told:

 

1. She is not an authoriser (she is)

 

2. There is no such service as landline on mobile

 

3. She needs to speak to the retention team and the don't work on weekends so can't help

 

 

 

She run back today and was told:

 

1. She is an authoriser on the account and don't know why she was told otherwise

 

2. There is no such service as landline to mobile but can get the land line diverted to mobile but have to retain the landline and pay an additional $55 per month

 

3. Although she's authorised she isn't allowed to cancel any other services (eg broadband)

 

 

 

Three phone calls to vodafone and almost in tears due to frustration with no progress made.

 

Is anyone Vodafone on here that can help?

 

 

Just port the number to VOIP, and use a standard landline phone with it


 
 
 
 




948 posts

Ultimate Geek

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  #2434999 9-Mar-2020 13:22
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More conversations with vodafone (I rung them myself).  It turns out

 

1. They no longer offer landline to mobile as a service (I'm not sure why they keep it advertised on their website)

 

2. The best the can do is a redirect to his mobile at a cost of $69 per month

 

The information changes with every call.  I don't think anyone really knows what's going on.  Time to switch providers.

 

 

 

Thanks for all the help everyone who replied.


4542 posts

Uber Geek

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  #2435052 9-Mar-2020 14:43
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$69 is robbery. Time to move to a competent telco.


6 posts

Wannabe Geek


  #2435404 9-Mar-2020 22:37
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The stand-alone business plans have been changed to match the consumer plans now. 

 

 

 

the more business specific features are now part of the team plans if you want a LNOM you would need to get the business unlimited plan @80p/m this still offers the feature you are after.

 

you can port the existing number over to this service.




948 posts

Ultimate Geek

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  #2435407 9-Mar-2020 22:45
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$55, $69, $80

Literally no consistent information. It's really hard to have faith in them.

1877 posts

Uber Geek

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  #2435473 10-Mar-2020 09:44
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Seriously, just port the number to a voip provider, then $35 for an ATA and an old telephone, job done with no ongoing cost

 
 
 
 


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Wannabe Geek


  #2436073 10-Mar-2020 22:52
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https://www.vodafone.co.nz/business/mobile-plans/#have-a-team-of-2-10-people

 

you can have just the lead plan and it gives the feature you are looking for

 

 


545 posts

Ultimate Geek

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  #2436083 10-Mar-2020 23:35
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shk292: Seriously, just port the number to a voip provider, then $35 for an ATA and an old telephone, job done with no ongoing cost


EVERYONE on this thread has told @bigmal that!

1092 posts

Uber Geek

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  #2436108 11-Mar-2020 08:05
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It's not quite what you asked for but for an 88 year old it may be easier to just keep a landline and go with something like this?

 

https://www.vodafone.co.nz/home-phone/plans/

 

It uses a mobile connection so doesn't need a physical connection at the house but aside from that acts like a normal landline.




948 posts

Ultimate Geek

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  #2437817 14-Mar-2020 08:26
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I've done some testing and will take everyones advice.  I'll port him to 2Talk and then install Zoiper on his mobile phone.  That way people can contact him via his mobile or landline number and he can dial out via standard mobile number.  Zoiper should be transparent to him if he's just using it to receive calls.

 

 

 

Thanks everyone, much appreciated.




948 posts

Ultimate Geek

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  #2437818 14-Mar-2020 08:27
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P.S. Is there a better voip app than Zoiper for Android?

 

**edit I lack the ability to spell today


224 posts

Master Geek


  #2437869 14-Mar-2020 10:58
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BigMal:

P.S. Is there a better voip app than Zoiper for Android?


**edit I lack the ability to spell today


Grandstream wave?



948 posts

Ultimate Geek

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  #2437898 14-Mar-2020 12:30
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I've just seen Android handles SIP natively, I'll give that a go.


545 posts

Ultimate Geek

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  #2437899 14-Mar-2020 12:33
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BigMal:

 

I've just seen Android handles SIP natively, I'll give that a go.

 

 

or just a sip cordless phone (eg yealink)


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