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14 posts

Geek


Topic # 27054 12-Oct-2008 12:15

Hi

I have an issue with Number portability. I have an 021 number and moved to 027 18 months ago. I am now trying to move back to 021. However Vodafone's system's seem to be having an issue with. I ended up disconnected from Telecom with Vodafone unable to connect me (the feedback I got was it got hung in the system).

So, how long should this actually take? Is it not as simple as porting over in the first place (30 minutes it took)? If Vodafone "own" my 021 number already, why can't they reacivate it on their network?

It has been 11 days already trying to sort this out and 3 days with no phone on either network.

Thanks

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19282 posts

Uber Geek
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  Reply # 170731 12-Oct-2008 16:52
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If you deactivated your Telecom 021 connection as I understand telecom NZ hold onto that number for 60 days and then pass it back to Vodafone.

Vodafone can not goto to Telecom NZ and take the 021 number until that time frame is up.

John



14 posts

Geek


  Reply # 170760 12-Oct-2008 19:08

Is it not as simple as re-porting the number?

355 posts

Ultimate Geek


  Reply # 170894 13-Oct-2008 17:06
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I was under the impression the number had to be active, even if at the very least you simply reactivate it as prepay. I'm stabbing in the dark though, I'd put my money on john Smile



14 posts

Geek


  Reply # 170903 13-Oct-2008 17:39

Ok, So Telecom re-connected me last week when all this happened. So my connection is live. As far as I see it, it should just be a case of Vodafone requesting a number porting to transfer the number back. Is this not the purpose of Number Portability?

Vodafone did request it back, but for some reason it seems to keep getting stuck at the vodafone end in the conenction phase.



14 posts

Geek


  Reply # 170916 13-Oct-2008 18:19

I have done some digging around and have foudn the LMNP Terms. They state:

4.1.11 Multiple Porting of Numbers
A Customer must be able to Port their Number more than once to different Carriers. That is, an initial Port from the Donor Carrier to a new Host Carrier may be followed at later dates by subsequent Ports from that Host Carrier to other Host Carriers, including the original Donor Carrier.

So clearly, I should be able to port back to Vodafone - my original Donor Carrier - with my 021 number.

My Questions are:

Why is this not working?
Has anyone ever done this?
And why won't anyone keep me in the loop? I have to keep calling for updates and all I get is we are working on it.

Thanks

355 posts

Ultimate Geek


  Reply # 170941 13-Oct-2008 20:14
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Danielle, if the problem is being worked on, you just need to sit tight. It would be lovely to have a polite call to inform you of an expected ETA but this isn't always practical. If your number is active, I see no reason why there should be a hold up so porting your old number back has obviously caused a hiccup which needs a tech to fix. It's unfortunate they haven't already given you the usual expected ETA (2 weeks), but it usually takes no longer.

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