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7 posts

Wannabe Geek


  #2489348 22-May-2020 12:19
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We use Twilio for one of our products and have had trouble with Vodafone numbers before.
We were told they were getting caught in Vodafone's message filtering since we weren't using a dedicated shortcode.
After being put onto a whitelist the issue went away for us.


380 posts

Ultimate Geek


  #2489352 22-May-2020 12:26
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Same here using Twilio. Started about 2 months ago when they updated their filters. As above, they prefer A2P providers to use dedicated shortcodes rather than shared.

 

https://community.vodafone.co.nz/t5/Vodafone-Networks/Twilio-SMS-messages-being-blocked-by-VF-Spam-Filter/td-p/229292


 
 
 
 




972 posts

Ultimate Geek

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  #2489962 23-May-2020 10:08
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jamesrt: Back to the original website (LastPass) to report that; but I doubt their support helpdesk will care enough to actually do anything about it (based in previous attempts to engage them).

 

"We do appreciate your comment, which we will pass to the Developers as a Feature Request...."

 

Sigh.  Well, that's slightly better than I was thinking it would go; but only slightly.

 

I know the Level 1 guy is probably in a not-even-minimum-wage sweat-shop contact center, and is only following the standard script; but it's still a little frustrating - after all, I'm trying to help them solve their problem...


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