Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


ASTed

14 posts

Geek


#27159 16-Oct-2008 10:38
Send private message

Wondering if anybody else is experiencing this problem:

My partner decided that the Starter deal sounds pretty good and swapped over from Prepay on Sunday. Everything looked good when she got an email saying the transfer was completed on Monday afternoon...until she realised that she couldn't send text messages. After three calls that day, the final CSR (who was admittedly very friendly and helpful, and we were calling after the 8pm general enquiry cutoff) advised us that there was an IT issue since the weekend with a number of customers who had transferred either to or from prepay/account where they could no longer send txts, and that an external IT company was dealing with the issue.

I called again yesterday morning and was advised that the problem was still not fixed and they were working on it. While I understand that the odd problem can be expected from time to time (playing the optimist card here), I would have though that the resolution time for such a basic network feature would be sooner.

My partner isn't quite so generous and really wishes she hadn't bothered changing at all.

Cheers, Adam

Create new topic
actioncam
37 posts

Geek


  #171661 16-Oct-2008 20:25
Send private message

Yep this is a known problem which as far as I can tell was with most if not all prepay to account sign ups that occured late last week.  It still hasn't been resolved so I am assuming it isn't an easy fix.

Create new topic




News »

Jabra announces wireless noise-cancelling airbuds, upgrade existing model
Posted 24-Sep-2020 14:43


Nokia 3.4 to be available in New Zealand
Posted 24-Sep-2020 14:34


HP announces new HP ENVY laptops aimed at content creators
Posted 24-Sep-2020 14:02


Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.