Is Vodafone giving up on UltraFast HFC /FibreX? (Not offered to new customers)

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Is Vodafone giving up on UltraFast HFC /FibreX? (Not offered to new customers)

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#2522561 14-Jul-2020 08:37

Distorter: Spoke to the retention team about a month ago. They could do me a deal but said to wait as there was going to be some new HFC plans coming and they would be a bit cheaper. They couldn't tell me much but just to wait.

@Distorter Sounds like BS to me as the front line teams only know about new plans / changes a day or two before they launch not a month out LOL

richms

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#2522569 14-Jul-2020 08:58

Distorter: Spoke to the retention team about a month ago. They could do me a deal but said to wait as there was going to be some new HFC plans coming and they would be a bit cheaper. They couldn't tell me much but just to wait.

Sounds like the accounting version of "those changes will take 24 hours to go thru" BS to get off a support call.

Richard rich.ms

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#2522660 14-Jul-2020 13:00

richms:
Distorter: Spoke to the retention team about a month ago. They could do me a deal but said to wait as there was going to be some new HFC plans coming and they would be a bit cheaper. They couldn't tell me much but just to wait.

Sounds like the accounting version of "those changes will take 24 hours to go thru" BS to get off a support call.

Well I'm hopeful that there will be new plans soon. I don't want to go through the pain of a fibre install.

cyril7

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#2522670 14-Jul-2020 13:15

No pain in getting fibre installed, unless you put up barriers to making it easy, but hey you might have a "special" case

Cyril

halper86

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#2522813 14-Jul-2020 15:49

DjShadow:
I just had a look at the Address Checker and the option for DSL is now gone also, Fibre only.

It must be playing up, just checked an address that is not due for fibre until 2022. Showing fibre available and 4G. @sansom what is going on?

quickymart

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#2523197 14-Jul-2020 23:38

Distorter:

Well I'm hopeful that there will be new plans soon. I don't want to go through the pain of a fibre install.

Most of them aren't painful, I would just go ahead and place an order anyway and keep your cable connection running until it's all done. At least you'd still have something to use while waiting.

michaelmurfy

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#2523207 15-Jul-2020 00:09

So a weird one is normally I get mail promos trying to bring me over to Vodafone Cable (as this is available in my area and was installed in my house) however this month I got a promo for UFB (Fibre) for quite a bit more price-wise with no mention of Cable.

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kaczor47

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#2523510 15-Jul-2020 14:01

So I have been asking VF to move me from FibreX to fibre for about a month. I even dug a trench for them. NickR1 is helping out, as he has done in the past, so I am sure it will happen. But the fact that this is such an ordeal is disappointing.

Linux

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#2523537 15-Jul-2020 15:09

kaczor47:

So I have been asking VF to move me from FibreX to fibre for about a month. I even dug a trench for them. NickR1 is helping out, as he has done in the past, so I am sure it will happen. But the fact that this is such an ordeal is disappointing.

@kaczor47 How is it such an ordeal?

quickymart

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#2523733 15-Jul-2020 19:56

My last two installs certainly weren't what I would describe as "an ordeal". Both were completed in an afternoon.

doubletop

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#2543161 17-Aug-2020 19:17

I'm a bit late to the party, has this been answered somewhere on this thread?

A neighbour of mine is a Voda customer and he had a Chorus rep around the other day offering to install fibre and an ONT but with no obligation to switch to it. It was just a 'future proofing' programme of work.

A week later the Chorus guys turn up to install the fibre but with a work order from Voda to switch the customer off their old Saturn network and over to the Chorus fibre. This wasn't what was agreed with the Chorus rep but the neighbour agreed to do it. He realised that really his contract with Voda is for a service, so how they acheive that is neither here nor there.

The question I have is if Voda are proactively switching customers from the old Saturn network to UFB what is going to happen to all the, soon to be redundant, cabling on the street power poles? Are they just going to abandon it?

Anybody got any background to this? Do we need to start lobbying the council? Will Voda keep one token customer to be able to argue that they have customers on the old service so they can't switch it off?

doubletop

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#2544049 18-Aug-2020 22:34

There appears to be a bit of a push around here by Chorus. I was out walking in the nice weather and counted something like 6 Chorus vans with teams working on various jobs. All within a pretty small area.

Has the work been initiated by Chorus or is it Vodafone encouraging HFT subscribers to shift to fibre so they can grandfather the service?

I'm still trying to establish what will happen to the HFT network blight once it is out of use. I'm considering asking the regulation team at the Commerce Commission. I see they made a ruling about the responsibility of owners of trees overhanging power lines so they may have a bit of background on the subject of line ownership and responsibilities.

quickymart

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#2544085 18-Aug-2020 23:30

I think you mean HFC? aka cable, aka Fibre X...I still call it cable though.

I imagine the cables would be left where they are - it would cost a lot to remove them.

nickb800

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#2544105 19-Aug-2020 07:28

sbiddle:
quickymart:

I believe there is still network around Wellington and Auckland from First Media - Telecom's cable outing in the late 1990's, that's still in the ground untouched. If that hasn't been removed by now it probably won't be any time soon.

But yes, I'd be curious to see if Vodafone would remove the cable network as well, although I doubt it.

It's my understanding that contractually if Vodafone stop using the network it has to be removed from the poles. This would cost $$$$$

The First Media coax is still around in the Hutt and Whitby where it is underground. The overhead cables in Silverstream, Wadestown and Mt Victoria all got removed.

See this answer from a few pages ago - looks like they have to remove the overhead stuff if they stop using the network - which seems pretty certain even if VF won't come out and say it

alasta

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#2544187 19-Aug-2020 08:29

If they left the overhead cables hanging then they would have ongoing maintenance costs associated with removing nuisance cabling when the wild Wellington wind causes breaks, sagging, etc. So, they might be better off to remove it even if they weren't obligated to do so.

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