Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
114 posts

Master Geek

Trusted
Vodafone NZ

  #2503355 12-Jun-2020 09:14
Send private message quote this post

ajw:

 

@JasonParis

 

 

 

Awhile ago there was a post concerning charging for caller ID on your VOIP network you were going to query this charge but nobody from vodafone responded with a answer.

 

 

 

 

Sorry for the delay. As you can imagine - we have had a fair bit on. Can you clarify the issue is that we are charging customers for caller ID functionality on VOIP? I haven't seen this issue come up of late, so is it still a problem/error?

 

 

 

Thanks

 

 

 

Jason





Jason Paris


6518 posts

Uber Geek

Trusted
Lifetime subscriber

  #2503442 12-Jun-2020 10:18
Send private message quote this post

JasonParis:

 

ajw:

 

@JasonParis

 

Awhile ago there was a post concerning charging for caller ID on your VOIP network you were going to query this charge but nobody from vodafone responded with a answer.

 

 

Sorry for the delay. As you can imagine - we have had a fair bit on. Can you clarify the issue is that we are charging customers for caller ID functionality on VOIP? I haven't seen this issue come up of late, so is it still a problem/error?

 

Thanks

 

Jason

 

 

@JasonParis They are saying it should be free as other providers don't charge for Caller ID on VoIP lines


 
 
 
 


ajw

1618 posts

Uber Geek


  #2503444 12-Jun-2020 10:21
Send private message quote this post

@JasonParis

 

 

 

Yes other VOIP providers do not charge for caller ID. 2Talk and 2degrees etc.


449 posts

Ultimate Geek


  #2508481 19-Jun-2020 21:29
Send private message quote this post

Wouldn’t be surprised VF are trying to drop the cable network, I remember a conversation at compass, they couldn’t wait for ufb to come along as it was more cost effective offering services on ufb than maintaining the Old counties power fibre network. Makes financial sense, although I also have no idea what the VF cable network upkeep or cost of delivery costs are.

5301 posts

Uber Geek


  #2508486 19-Jun-2020 21:35
Send private message quote this post

Oddly, I just tried the website again, entering my old address in Wellington where I had cable installed back in 2001 - but it's only showing the options of fibre, VDSL, ADSL or 4G wireless.


54 posts

Master Geek


  #2511438 24-Jun-2020 13:42
Send private message quote this post

In our area with no access to fibre but with cable, it appears as though residents are being transferred over from Vodafone cable to wireless broadband.  With many elderly residents, it is causing quite a lot of pain as they appear to have no choice over the change and many have trouble with home phones and Vodafone TV not working properly and difficulty understanding call centre staff's foreign accents.  Being elderly, they want to keep their existing phones and numbers.  Spark are doing well with a lot of residents switching to Spark wireless broadband and phones with much more ease. 

 

I don't know whether a forced change by Vodafone affects whether they are entitled to stay on contract or not.


6518 posts

Uber Geek

Trusted
Lifetime subscriber

  #2511439 24-Jun-2020 13:45
Send private message quote this post

Wilko:

 

In our area with no access to fibre but with cable, it appears as though residents are being transferred over from Vodafone cable to wireless broadband.  With many elderly residents, it is causing quite a lot of pain as they appear to have no choice over the change and many have trouble with home phones and Vodafone TV not working properly and difficulty understanding call centre staff's foreign accents.  Being elderly, they want to keep their existing phones and numbers.  Spark are doing well with a lot of residents switching to Spark wireless broadband and phones with much more ease. 

 

I don't know whether a forced change by Vodafone affects whether they are entitled to stay on contract or not.

 

 

@Wilko Call Vodafone and tell them you want to be moved back to the Cable network they should not be forcing customers onto the 4G wireless soltion


 
 
 
 


54 posts

Master Geek


  #2511445 24-Jun-2020 14:18
Send private message quote this post

Linux:

 

Wilko:

 

In our area with no access to fibre but with cable, it appears as though residents are being transferred over from Vodafone cable to wireless broadband.  With many elderly residents, it is causing quite a lot of pain as they appear to have no choice over the change and many have trouble with home phones and Vodafone TV not working properly and difficulty understanding call centre staff's foreign accents.  Being elderly, they want to keep their existing phones and numbers.  Spark are doing well with a lot of residents switching to Spark wireless broadband and phones with much more ease. 

 

I don't know whether a forced change by Vodafone affects whether they are entitled to stay on contract or not.

 

 

@Wilko Call Vodafone and tell them you want to be moved back to the Cable network they should not be forcing customers onto the 4G wireless soltion

 

 

I am not affected as I am not on Vodafone.

 

I just see this as proof that Vodafone are doing away with their Cable network - at least in our area (Kapiti)


Fog

193 posts

Master Geek


  #2511531 24-Jun-2020 15:50
Send private message quote this post

Wilko:

 

In our area with no access to fibre but with cable, it appears as though residents are being transferred over from Vodafone cable to wireless broadband.  With many elderly residents, it is causing quite a lot of pain as they appear to have no choice over the change and many have trouble with home phones and Vodafone TV not working properly and difficulty understanding call centre staff's foreign accents.  Being elderly, they want to keep their existing phones and numbers.  Spark are doing well with a lot of residents switching to Spark wireless broadband and phones with much more ease. 

 

I don't know whether a forced change by Vodafone affects whether they are entitled to stay on contract or not.

 

As a Senior I would have the same concerns. I am not sure how switching from Vodafone Cable to Spark wireless broadband would be of any help. Can you elucidate please.


449 posts

Ultimate Geek


  #2511534 24-Jun-2020 15:53
Send private message quote this post

Wilko:

 

In our area with no access to fibre but with cable, it appears as though residents are being transferred over from Vodafone cable to wireless broadband.  With many elderly residents, it is causing quite a lot of pain as they appear to have no choice over the change and many have trouble with home phones and Vodafone TV not working properly and difficulty understanding call centre staff's foreign accents.  Being elderly, they want to keep their existing phones and numbers.  Spark are doing well with a lot of residents switching to Spark wireless broadband and phones with much more ease. 

 

I don't know whether a forced change by Vodafone affects whether they are entitled to stay on contract or not.

 

 

@jasonparis can you either verify the above statement or put it to bed.


6518 posts

Uber Geek

Trusted
Lifetime subscriber

  #2511537 24-Jun-2020 15:58
Send private message quote this post

Fog:

 

Wilko:

 

In our area with no access to fibre but with cable, it appears as though residents are being transferred over from Vodafone cable to wireless broadband.  With many elderly residents, it is causing quite a lot of pain as they appear to have no choice over the change and many have trouble with home phones and Vodafone TV not working properly and difficulty understanding call centre staff's foreign accents.  Being elderly, they want to keep their existing phones and numbers.  Spark are doing well with a lot of residents switching to Spark wireless broadband and phones with much more ease. 

 

I don't know whether a forced change by Vodafone affects whether they are entitled to stay on contract or not.

 

As a Senior I would have the same concerns. I am not sure how switching from Vodafone Cable to Spark wireless broadband would be of any help. Can you elucidate please.

 

 

@Fog you mean Vodafone Wireless not Spark


54 posts

Master Geek


  #2511552 24-Jun-2020 16:25
Send private message quote this post

johny99:

 

Wilko:

 

In our area with no access to fibre but with cable, it appears as though residents are being transferred over from Vodafone cable to wireless broadband.  With many elderly residents, it is causing quite a lot of pain as they appear to have no choice over the change and many have trouble with home phones and Vodafone TV not working properly and difficulty understanding call centre staff's foreign accents.  Being elderly, they want to keep their existing phones and numbers.  Spark are doing well with a lot of residents switching to Spark wireless broadband and phones with much more ease. 

 

I don't know whether a forced change by Vodafone affects whether they are entitled to stay on contract or not.

 

 

@jasonparis can you either verify the above statement or put it to bed.

 

 

I have talked with three local residents on Vodafone.  One was having trouble with his T-Box and was told by the helpdesk that he would have to go to wireless, and that if he didn't now, he would have to by the end of the year anyway.  Consequently, after a lot of trouble getting the wireless internet, TV and phone to work (especially the phone), it is now working well and he is happy with it.  Another elderly lady was changed over to wireles but had trouble with her phone, and with her family members living overseas the phone was essential for them keeping in touch. After several weeks of difficulty she gave up and went with Spark wireless with phone, and is happy. 

 

The third person told me about the difficulties she was having with her TV and phone, but I haven't heard any more from her.


7607 posts

Uber Geek

Trusted
Subscriber

  #2511553 24-Jun-2020 16:29
Send private message quote this post

So they are running VTV over 4G, that does not add up, well thats what I take from you comments

 

Cyril


6518 posts

Uber Geek

Trusted
Lifetime subscriber

#2511554 24-Jun-2020 16:30
Send private message quote this post

cyril7:

 

So they are running VTV over 4G, that does not add up, well thats what I take from you comments

 

Cyril

 

 

@cyril7 No way they are running TV over 4G what a load of BS


7607 posts

Uber Geek

Trusted
Subscriber

  #2511555 24-Jun-2020 16:34
Send private message quote this post

Ummm, so is that not what I am reading, folk have been taken off their HFC cable and T-Box, moved to Wireless and VTV, that is what Wilko is implying....................no?

 

Cyril


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9
View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.