Important update about your broadband

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Important update about your broadband - Move to unlimited 4G

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#2554562 1-Sep-2020 00:14

BuzzLightyear: Has anyone managed to opt out of this? Got the same email today and I have 100mb VDSL (next to cabinet). No Fibre in the area.

Trying to force you into fixed wireless when you have 100mbit VDSL this is beyond belief

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maverick004

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#2561835 10-Sep-2020 16:55

Here's my story with this particular thing. We are currently on VDSL, no issues or so. In May 2020, we just received a modem from Vodafone and I figured it's for their wireless service. We called them saying that we didn't request for a wireless modems to be shipped out to us. The team member we spoke with was also confused with what happened and we just came to conclusion that we will be returning the modem to the nearest store and that would be it. After a few months, August came and Lo and behold, we received a letter from Vodafone saying that we owe them money and our service will be suspended if we don't pay it. Since both of us are working from home we called Vodafone immediately and was told that we have a wireless service. Told them we don't have one and we returned the modems months ago. Was told that we will be getting a call from them the next day and no one called. Had to call them back to sort everything out. Had to talk to the xsquad for them to cancel everything off.

nztim

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#2561838 10-Sep-2020 17:01

maverick004:

Here's my story with this particular thing. We are currently on VDSL, no issues or so. In May 2020, we just received a modem from Vodafone and I figured it's for their wireless service. We called them saying that we didn't request for a wireless modems to be shipped out to us. The team member we spoke with was also confused with what happened and we just came to conclusion that we will be returning the modem to the nearest store and that would be it. After a few months, August came and Lo and behold, we received a letter from Vodafone saying that we owe them money and our service will be suspended if we don't pay it. Since both of us are working from home we called Vodafone immediately and was told that we have a wireless service. Told them we don't have one and we returned the modems months ago. Was told that we will be getting a call from them the next day and no one called. Had to call them back to sort everything out. Had to talk to the xsquad for them to cancel everything off.

Glad you go out of it! What VDSL speed do you have?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

richms

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#2561851 10-Sep-2020 17:29

I believe that sending people unsolicited products and then billing for them is illegal, so perhaps this is time that vodafone get another fine?

Richard rich.ms

BuzzLightyear

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#2561871 10-Sep-2020 18:50

So through a few channels incl @jasonparis I believe I am off the list although I did get a call from a case manager last week saying I was on the list so had to reject again based on my specific reasons why. I think its okay to have an opt out model, but it needs to be simple and instant where this process is seriously sub optimal and one hand doesn’t know what the other is doing. My process to opt out:

Web chat with contact centre who said they couldn’t help
Called via contact centre to cancel migration - was told it’s done
Responded to original email form and asked for a next day call to discuss - never received a call
Jason Paris via Geekzone kindly picked up and addressed and was advised sorted
Got a call a couple of days later on my landline (not my preferred or supplied contact) and told by a case manager that I would be migrating to 4G to which I said No.

I am worried that when I go to my Bach (where the VDSL service is) their will be a 4G modem there waiting for me.

BTW appreciate the assistance from Jason - don’t want to knock that but I’m not confident I can put this to bed yet.

gbwelly

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#2561997 11-Sep-2020 07:43

It's just easier to not use Vodafone if you can. I left in 2016 after a year of broken promises regarding the HFC congestion problems and will never give them another cent. Every interaction you have with them, no matter how simple it seems on the surface, will result in a performance art piece screw up.

nztim

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#2562022 11-Sep-2020 08:42

gbwelly:

It's just easier to not use Vodafone if you can. I left in 2016 after a year of broken promises regarding the HFC congestion problems and will never give them another cent. Every interaction you have with them, no matter how simple it seems on the surface, will result in a performance art piece screw up.

Agree if Vodafone want to chop his 100mpbs VDSL down to 40mbps 4G there will be a plethora of other providers out there who will gladly take him on

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

LurkingKiwi

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#2565598 15-Sep-2020 22:43

I get 70Mbps VDSL, 100-200m line of sight to the cabinet, and have just received the "you're going to 4G next month" email. UFB ducts are in the ground, but I'm dithering over the price.

The message says you can opt out of the mobile BB if you have a monitored alarm (mine is now cellular as you have to go to VOIP to get VDSL), but doesn't actually say you can just say NO. From what people posted earlier about unsolicted plan changes, CAN I just say No?

richms

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#2565600 15-Sep-2020 22:46

They can also just say no about providing you service at that address over copper. Its not a rule that they have to retail copper broadband services so I would expect that once a critical mass are off copper they will just give the ultimatum to the stragglers. Why delay the inevitable, just move to another provider and sort out your fiber install.

Richard rich.ms

nztim

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#2565604 15-Sep-2020 23:06

LurkingKiwi:
I get 70Mbps VDSL, 100-200m line of sight to the cabinet, and have just received the "you're going to 4G next month" email. UFB ducts are in the ground, but I'm dithering over the price.

The message says you can opt out of the mobile BB if you have a monitored alarm (mine is now cellular as you have to go to VOIP to get VDSL), but doesn't actually say you can just say NO. From what people posted earlier about unsolicted plan changes, CAN I just say No?

You can opt out by leaving vodafone if they won’t let you stay on your plan

Tell them, “leave my connection alone“ or I will go with someone else

EDIT: I just re read your post and see you can get fibre, this trumps both 4G , HFC, & VDSL so I wouldn’t dither over it and just do it

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nztim

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#2565610 15-Sep-2020 23:16

richms:
They can also just say no about providing you service at that address over copper. Its not a rule that they have to retail copper broadband services so I would expect that once a critical mass are off copper they will just give the ultimatum to the stragglers. Why delay the inevitable, just move to another provider and sort out your fiber install.

Most of the people complaining about getting these letters are people who cant get Fibre and still forced onto 4G you would have to have rocks in your head to stay on copper if fibre is available

Also forced migrations technically cant happen until the copperi withdrawal code and 111 contact code are in place

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

LurkingKiwi

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#2565615 15-Sep-2020 23:48

nztim:
Most of the people complaining about getting these letters are people who cant get Fibre and still forced onto 4G you would have to have rocks in your head to stay on copper if fibre is available

I haven't had any issues with VDSL and am not sure fibre would give me any extra value for the $240/year it would cost, and with the current financial situation $480/year (really 600/year as the 24 month discount is n/a) for Fibre Max isn't happening. I guess I need to talk to the retention team...

BTW a guy 3rd back on a rear section behind me (closer to the rising hill face) has 4G broadband and says his Zoom meetings are absolutely hopeless. He wants fibre but somebody on the shared access has said no.

quickymart

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#2565652 16-Sep-2020 08:17

You may find that fibre is priced the same as VDSL with most providers (the ones I've seen anyway). Shop around and see what you can find.

richms

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#2565656 16-Sep-2020 08:44

If fiber is available I have no problems with retailers deciding to stop selling copper services. As people are already on voip for the phone with VDSL in almost all cases with these, there is no change in availability of phone with the move to fiber.

Last I read up on it, the 111 code of changes didnt apply to retailers anyway, just cripping chorus from moving on. Which is why spark are able to stop selling copper in some areas since they are not chorus.

Richard rich.ms

nztim

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#2565689 16-Sep-2020 09:03

LurkingKiwi:

nztim:
Most of the people complaining about getting these letters are people who cant get Fibre and still forced onto 4G you would have to have rocks in your head to stay on copper if fibre is available

I haven't had any issues with VDSL and am not sure fibre would give me any extra value for the $240/year it would cost, and with the current financial situation $480/year (really 600/year as the 24 month discount is n/a) for Fibre Max isn't happening. I guess I need to talk to the retention team...

BTW a guy 3rd back on a rear section behind me (closer to the rising hill face) has 4G broadband and says his Zoom meetings are absolutely hopeless. He wants fibre but somebody on the shared access has said no.

4G is definitely more inferior than VDSL (But Better than ADSL on a Long Cable Line) so IMHO its a fit between ADSL and VDSL

There is no reason not to upgrade to Fibre if you can, it is by far the most superior technology - What bugs me is people who CAN'T get fibre getting these letters to be forced into migrating to 4G which makes up the 3-4 other posters on this thread who have got these letters

Fibre will be cheaper than VDSL, its priced that way to encourage you to move

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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