As I have also already mentioned several times, I could not *RING* customer support because my phone wasn't working and I DO NOT OWN A CELL PHONE.
If owning a cell phone is required to operate the service, that should also have been pointed out to me. TO EXPECT IT AS MATTER OF COURSE IS NOT ACCEPTABLE IN MY BOOK.
I think the whole issue and especially the non-existing customer support online/via email help desk is most definitely worth mentioning to consumer.org.
I'm glad others had better experiences. I personally would strongly advise anyone against going with this service provider.
Most of all, apart from being cut off from phone communications, I have lso wasted numerous working hours sorting something out that could have been EASILY avoided by making the appropriate information available to new customers right away. Why Xnet seems to find that too hard to do, is beyond me.