JoeBloggs:manhinli: Vodafone T&Cs say that they only need to give you 30 days notice before a plan change.· We reserve the right to change the nature of a plan (speed, data, price) with one month’s written notice. plan speed refers to the maximum speed - actual speed depends on a variety of factors and some customers may never achieve maximum speed
Those are Vodafone's T&C's. He signed up under Ihug's.
I'll +1 that that call centre is NOT friendly.
It does apply for all Vodafone fixed line home phone and broadband customers (of which all current ihug customers are).
And I also have a copy of the original ihug T&Cs when I first joined in 2006, which also has the same exact wording for that section.
Call centre was great before mid-2007, even during the Vodafone reign. 5 minute holds were the max.
We had two calls after that, had to hold 30 minutes for one of them to speak to a rep about service issues and another one this year only took a 2 minute hold to speak to someone I'm pretty sure was in Egypt, with a really different accent. It swings wildly.