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  Reply # 174817 31-Oct-2008 10:19
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JoeBloggs:
manhinli: Vodafone T&Cs say that they only need to give you 30 days notice before a plan change.

· We reserve the right to change the nature of a plan (speed, data, price) with one month’s written notice. plan speed refers to the maximum speed - actual speed depends on a variety of factors and some customers may never achieve maximum speed


Those are Vodafone's T&C's. He signed up under Ihug's.

I'll +1 that that call centre is NOT friendly.

It does apply for all Vodafone fixed line home phone and broadband customers (of which all current ihug customers are).

And I also have a copy of the original ihug T&Cs when I first joined in 2006, which also has the same exact wording for that section.


Call centre was great before mid-2007, even during the Vodafone reign. 5 minute holds were the max.

We had two calls after that, had to hold 30 minutes for one of them to speak to a rep about service issues and another one this year only took a 2 minute hold to speak to someone I'm pretty sure was in Egypt, with a really different accent. It swings wildly.




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  Reply # 174851 31-Oct-2008 12:50

w2krules:
(The same cannot be said for their Egyptian call centre for mobile, whose staff are the most rude and belligerent I've come across).

Eqyptian call centre?  I regularly have to call Vodafone mobile due to their general incompetence, but have never spoken to an Egyptian - I think I'd have noticed!

 

Are you on preypay, as it is mainly prepay that get ported to Egypt, and pay $1 per call for the privilage. People on contracts i believe will eitehr go to a NZ call centre or the egyptian one, depending on demand.


 
 
 
 


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  Reply # 174870 31-Oct-2008 14:03
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robbyp:
w2krules:
(The same cannot be said for their Egyptian call centre for mobile, whose staff are the most rude and belligerent I've come across).

Eqyptian call centre?  I regularly have to call Vodafone mobile due to their general incompetence, but have never spoken to an Egyptian - I think I'd have noticed!

 

Are you on preypay, as it is mainly prepay that get ported to Egypt, and pay $1 per call for the privilage. People on contracts i believe will eitehr go to a NZ call centre or the egyptian one, depending on demand.


I'm on contract.  The staff are usually very good, but I can't believe how often I've had to call them this year.  Just one problem after another, mostly it appears due to their back office systems.




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  Reply # 174884 31-Oct-2008 15:08
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Manhinli, Vodafone's T&C's DO NOT suddenly apply to a customer. When a company is taken over, all contracts and agreements are inherited and are binding. Who knows what the contract said 13 years ago?

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  Reply # 174892 31-Oct-2008 15:28
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JoeBloggs: Manhinli, Vodafone's T&C's DO NOT suddenly apply to a customer. When a company is taken over, all contracts and agreements are inherited and are binding. Who knows what the contract said 13 years ago?

Okay then.

The terms and conditions did and still do say what I have quoted above.

http://web.archive.org/web/20070307111251/www.ihug.co.nz/about/legal/Residential+TC.pdf - that was the last copy I could find




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  Reply # 174914 31-Oct-2008 16:29
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Assuming that was part of the initial contract, then you would be right. We still don't know if that was in effect 13 years ago. Moreover, I haven't even touched on the part where it's a little unethical to change customers to worse plans just because 'it's legal'.

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  Reply # 174918 31-Oct-2008 16:37
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JoeBloggs: Assuming that was part of the initial contract, then you would be right. We still don't know if that was in effect 13 years ago. Moreover, I haven't even touched on the part where it's a little unethical to change customers to worse plans just because 'it's legal'.

And I understand that. They should be able to retain it until a suitable replacement can be found or a credit be made. 40GB+40GB all the way down to 40GB anytime while line conditions restrict the use of the Red network is too much of a drop. At least give something like 60GB anytime to even it out (and at the same reasonable price).

Well, good luck on changing ISPs Amorangi.




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  Reply # 174921 31-Oct-2008 16:39
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I think we've basically been agreeing with each other all along Smile

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  Reply # 175596 3-Nov-2008 22:46
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So is there no way that someone in a red network area can stay on a wholesaled plan if they dont want to move onto the vodafone gear?

Hell, I am glad that I got mum off vodafone when I did then.




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  Reply # 175761 4-Nov-2008 17:08
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Just want to chime in that i left vodafone after 8 years of service because i discovered i could get more reliable speeds, latency and interleaving off on telstra.(HINT HINT)



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  Reply # 175769 4-Nov-2008 17:20
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I went with Orcon, the change should happen in a few days. For $7 less than what I pay now I will get slightly faster up/down and 25GB/month more. If I'd stayed with Vodafone I'd save $3 pver Orcon, but less than 40% of the cap.

That's interesting what you say about the interleaving etc - my latency on Vodafone isn't that great - ping times to America of 120ms+.

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  Reply # 176767 8-Nov-2008 01:24
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JoeBloggs: Moreover, I haven't even touched on the part where it's a little unethical to change customers to worse plans just because 'it's legal'.

And at what point were we expecting ISPs or Telcos to be ethical?




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  Reply # 177511 12-Nov-2008 10:21
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And at what point were we expecting ISPs or Telcos to be ethical?


I'd expect ISPs to follow the technology curve that has been present since the 1940s, that IT gets progressively faster and cheaper.

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  Reply # 178209 16-Nov-2008 11:15
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*Chimes in*

I recently left Vodafone HF/BB also. Wasn't there long at all.
I will be changing to Telecom next year after being a VF mobile customer for 10+ years. Then I will wait for Telecom to screw me Money mouth

The service has just gone down the toilet. But the worst thing is the billing. Apparantly Vodafone owe me $145 according to my last bill, and I have been waiting over a month to get a courier bag for my modem return. This is after 3 calls totalling 1  1/2 hours about this issue. One lady even promised not to forward me to someone else, put me on hold, then a Indian/whatever answered the phone with absolutely no knowledge of my 30+ minutes of explaining.

Yell

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  Reply # 178252 16-Nov-2008 16:56
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amorangi:
And at what point were we expecting ISPs or Telcos to be ethical?


I'd expect ISPs to follow the technology curve that has been present since the 1940s, that IT gets progressively faster and cheaper.


that is what perplexes me about this whole broadband situation.  5 years ago, you could get 3.5mb/s down, 512 up for about $90/month, you can't get anything near that now.

Why has broadband got a little faster, way more expensive, and way less 'bang for your buck'?

and don't give me that utter pish about the exchange rate, it was even worse than it is now.

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