Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
johnr
19282 posts

Uber Geek
Inactive user


#178775 19-Nov-2008 11:51
Send private message

rattler: i have 2 clients that as of Thursday at around 2pm are being told that their passwords are incorrect for checking email..

i have checked the server and phone setup and they are fine.. they are both from 2 different companys checking their own exchange servers..
so fart you'd say "this is not a vodafone problem.... right"... but heres the odd part.
1 user was in australia over the weekend and the email on the phone worked fine..
get back to NZ and its not working any more.

i have tried (with 1 phone.. on friday) changing the apn from www.vodafone.net.nz to web.vodafone.net.nz and this did not help.. but i would expect that it is not an apn issue as while its in australia its still using the same apn isnt it??.

i did not find out about the other phone until today so havent tried anything on it yet.
i called channel support (vodafone support for resellers) about the first phone (E61i) and they said there were not any issues..
the user called 777 and was told to try a factory reset or return it to the dealer (even after they explained that it worked fine in australia).
i heard about the second phone and tried channel support again to rase the fact that it has now happened with 2 phones and they told me that if the phones could get to "vodafone live" it was not a vodafone issue... i explained that live uses a different apn and was then told to try the 0800921021 number.

they told me that just because 2 nokias have the exact same issue at the same time; its not a vodafone issue... even though when 1 user roams to another network (country) it works fine.

i find it hard to believe as well but if it works fine via the voda network in AUS doesnt it suggest that something is going on with the vodafone nz network????

Funny thing is i have tested 1 of the accounts via a windows mobile phone and it works fine.. so it does just seem to be a nokia issue...

can anyone help????


Can I please get some feedback if this is working better as of 11:40am today

 
 
 

Shop Mighty Ape for electronics, games, computers books and more (affiliate link).
hasole
382 posts

Ultimate Geek


  #178778 19-Nov-2008 11:55
Send private message

Mine is working fine, {expletive} won't stop.

{MOD EDIT : SP : Expletive removed, albeit a minor one}

johnr
19282 posts

Uber Geek
Inactive user


  #178779 19-Nov-2008 12:09
Send private message

hasole: Mine is working fine, {expletive} won't stop.



{MOD EDIT : SP : Expletive removed, albeit a minor one}


When did this start working fine?
Did it ever stop working?

John



cyberwired
6 posts

Wannabe Geek


  #178785 19-Nov-2008 12:24
Send private message

might I enquire as to what was changed at 11:40am so that it should work?

I've currently got mine set to www.vodafone.net.nz and connecting to IP address, is there another I should try using to see if it will work for you?

johnr
19282 posts

Uber Geek
Inactive user


  #178787 19-Nov-2008 12:40
Send private message

Use www.vodafone.net.nz

and I can't really talk about what we did 11:40am-ish

hasole
382 posts

Ultimate Geek


  #178790 19-Nov-2008 12:43
Send private message

Mine hasn't stopped working.  I use www.vodafone.net.nz

rattler

72 posts

Master Geek


  #178798 19-Nov-2008 13:09
Send private message

johnr:
Can I please get some feedback if this is working better as of 11:40am today


waiting to hear back from my clients.. 1 i know i wont hear back from until tomorrow... sorry.



rattler

72 posts

Master Geek


  #178813 19-Nov-2008 14:11
Send private message


Just heard back from 1 user. its all going again now.. just waiting to hear back from the other user..

thanks for your help Johnr... i am expecting to have happy clients again tomorrow!!! :)

hasole
382 posts

Ultimate Geek


  #178818 19-Nov-2008 14:18
Send private message

Does anyone know what is happening with the DST when it comes around?

rattler

72 posts

Master Geek


  #178819 19-Nov-2008 14:21
Send private message

hasole: Does anyone know what is happening with the DST when it comes around?


there are firmware updates from Nokia that deal with this

johnr
19282 posts

Uber Geek
Inactive user


  #178824 19-Nov-2008 14:30
Send private message

hasole: Does anyone know what is happening with the DST when it comes around?


Bit OT don't you think

hasole
382 posts

Ultimate Geek


  #178831 19-Nov-2008 14:47
Send private message

Not for the E61.

Sorry, been troubleshooting a network loop all day and just completed a DR on a Citrix server.  Fun and games.

rattler

72 posts

Master Geek


  #178846 19-Nov-2008 16:01
Send private message

hasole: Not for the E61.

Sorry, been troubleshooting a network loop all day and just completed a DR on a Citrix server.  Fun and games.


i did a firmware update on a e61i about 1 month ago that fixed DST... im sure it did..
up'd it to firmware version 2.??.??

scottjpalmer
5909 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #178850 19-Nov-2008 16:12
Send private message

John is right, that is OT, start a new thread

rattler

72 posts

Master Geek


  #179078 20-Nov-2008 14:37
Send private message


2nd phone all working.. upgraded the exchange plugin ( i know... playing with fire!!) and it kept on trucking!!!

thanks all involved!

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26


Year in Search: What Kiwis Searched for in 2023
Posted 12-Dec-2023 08:18


New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00


Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac