rattler: i have 2 clients that as of Thursday at around 2pm are being told that their passwords are incorrect for checking email..
i have checked the server and phone setup and they are fine.. they are both from 2 different companys checking their own exchange servers..
so fart you'd say "this is not a vodafone problem.... right"... but heres the odd part.
1 user was in australia over the weekend and the email on the phone worked fine..
get back to NZ and its not working any more.
i have tried (with 1 phone.. on friday) changing the apn from www.vodafone.net.nz to web.vodafone.net.nz and this did not help.. but i would expect that it is not an apn issue as while its in australia its still using the same apn isnt it??.
i did not find out about the other phone until today so havent tried anything on it yet.
i called channel support (vodafone support for resellers) about the first phone (E61i) and they said there were not any issues..
the user called 777 and was told to try a factory reset or return it to the dealer (even after they explained that it worked fine in australia).
i heard about the second phone and tried channel support again to rase the fact that it has now happened with 2 phones and they told me that if the phones could get to "vodafone live" it was not a vodafone issue... i explained that live uses a different apn and was then told to try the 0800921021 number.
they told me that just because 2 nokias have the exact same issue at the same time; its not a vodafone issue... even though when 1 user roams to another network (country) it works fine.
i find it hard to believe as well but if it works fine via the voda network in AUS doesnt it suggest that something is going on with the vodafone nz network????
Funny thing is i have tested 1 of the accounts via a windows mobile phone and it works fine.. so it does just seem to be a nokia issue...
can anyone help????
Can I please get some feedback if this is working better as of 11:40am today