Vodafone New Zealand remains a stand-out performer, with its share of the mobile market appearing to have edged up above 60 percent. In September, it reported an 18 percent jump in net profit to a record $191 million for the year to March. Its pre-tax profit margin rose to 15 percent of revenue.
The subsidiary agreed to pay $742 million in dividends to its British parent, after an earlier bumper $500 million dividend in 2006.
Mr Brislen said Vodafone New Zealand would play its part in the cost-reduction exercise but there would be no sudden culling of capital projects or staff.
Some savings would be achieved through initiatives such as online billing and providing more self-service options.
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sumzitup: I personally was quite disapointed when i read the letter. In the last 6 or so months vodafone have implemented to many charges and poor customer services, with prepay 777 $1 and now paper billing charges. I have been sitting on the fense whether to renew my plan or to move onto telecom/telstra - this may just be the final straw for me.
coffeebaron: As a business owner, I need to keep all my bills (on paper) for taxes etc. So not having a paper bill is a bit pointless, as I'd have to print out the emailed bill anyway.
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Well my view is this it is good to get customers to get there bill sent to them online it save trees but on the other hand
im staying to get abit upset with vodafone i mean first they start changeing for customer service and they are chargeing to send us our bill next thing you no they will be chargeing us just to turn our mobile phones on whats it going to be 1 dollar everytime you turn your phone on and connect to vodafones network. stuff that im staying with telecom
zocster: for what it's worth .... online bill rocks, at least I can say I had a part in saving the trees for the future of my children's children .... let's go green
The IRD requires that you have a copy of an invoice for 7 years, so it is advisable to print it off. Formats change. I have data on old disks including zip disks which I no longer have devices that read them. Paper eliminates this risk.
I was with Ihug (now vodafone) for internet. They did the same thing, signed me up sent out bills and I was happy. It was a physical reminder of the bill needing to be paid. Then they went to email version and wanted to charge me $1.50 to send a bill.
I emailed back that like all businesses that the cost of billing should be part of there normal business operating costs and not an extra. I thought it a damn cheek to send me bill to 'send me a bill'. My plumber sent me a bill, my mower man sent me a bill and TELECOM sent me a bill. It's just an excuse to try and make there rate look better than it is.
Can you imagine getting say a speeding ticket fine from the police who then wanted to charge you to send you the fine! It's simply a rip off. If your charging $81.50 for internet excess or phone or whatever then thats what you should front up to. Not say its $80.00 and oh by the way it's another $1.50 for the bill.
They ignored my email. So I simply ignored there bill then every two months they would send a reminder LETTER which I paid. When Vodafone took over with there crappy website to navigate I changed to Orcon
ANY company that treats there customers this way deserves to loose market share!
davidcole: The only company that i know that got this kind of right was Westpac, they offered lower fees for online delivery of statements.
Nobody else I know has offered a discount for what saves them money in paper, envelopes and statement development costs.
I agree that VF should offer this as a discount for people that choose it, rather than the other way around, it's just blatant revenue generating, mailed bills have been in place for a while now, and while postal charges have changed recently, they haven't changed that much. There are smarter things VF could be doing with their statements to save on postage rather than charging customer to receive their bill.
What will they do next, charge you to jump on their site since they have to pay for internet access?!!?
robbypreb:zocster: for what it's worth .... online bill rocks, at least I can say I had a part in saving the trees for the future of my children's children .... let's go green
The IRD requires that you have a copy of an invoice for 7 years, so it is advisable to print it off. Formats change. I have data on old disks including zip disks which I no longer have devices that read them. Paper eliminates this risk.?