cokemaster: It should be a fair expectation for them to give you a reference number, expectation of whats happening, and a timeframe for them to contact you back.
At the end of the day, if they say 'Oh we are going to pass it to our second level support', they should mean it. When you call, they should 'own' the case (even if that means calling you to tell you "Hey, second level haven't resolved the issue yet, I'm going to follow it up with them" - having to resort to posting on geekzone shows that the process isn't working for some.
Thanks for you reply.
Yeah I couldn't agree more.
Its just lucky Geekzone was here to fall back on as such, otherwise I'd still be waiting and getting no-where.
But like everyones said. It should have just been done. The process isnt working, and that needs to change.
and that is plain and simple :)