Don't vodafone want my money?

Forums › Vodafone New Zealand › Don't vodafone want my money?

jim.cox

194 posts

Master Geek
+1 received by user: 10

Topic # 28970 17-Dec-2008 16:20

Instead of a bill

I get a text message

Says I have to pay Vodafone some money and to go look on Vodafone.co.nz at my account

I can't do that from home

So, at work, I try to log on

And get

"Sorry your username has been disabled"

Looks like Vodafone really dont want my custom

zocster

1785 posts

Uber Geek
+1 received by user: 35

Trusted

Reply # 184810 17-Dec-2008 16:50

IMHO direct debit is the way to go! Been doing that for a while, but yeah, have you phoned them to find out why you can't get access?

Mind you I only have mobile with them so only have my mobile number as username.

SnowWookie

24 posts

Geek

Reply # 184814 17-Dec-2008 17:07

zocster: IMHO direct debit is the way to go!

I wouldn't recommend that. Been burned by that one before. If you get overcharged on DD, you have to try to get your money back from whoever. Much easier to not pay them until the problem is solved.

To the OP, can't you use text bal to 777 to find out what you owe? or use the vodafone option on your phones menu?

zocster

1785 posts

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+1 received by user: 35

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Reply # 184829 17-Dec-2008 17:45

SnowWookie:
zocster: IMHO direct debit is the way to go!

I wouldn't recommend that. Been burned by that one before. If you get overcharged on DD, you have to try to get your money back from whoever. Much easier to not pay them until the problem is solved.

Well as I mentioned I only have a mobile only account, so they text me pretty much the day they generated the bill to go out, hence plenty of time to query those charges.

ret777

1 post

Wannabe Geek

Reply # 184845 17-Dec-2008 19:28

this happened to me but easy as to fix, call 777, press 010--takes you to c.s straight away-- ask them to reset you password and user name for online login,

and/or

ask them to set up email billing for you, Vodafone pushing the paper less bill thing. if you dont wana be stung with a/p, print off the bill and take it to the post office.

ttoo easy,

jim.cox

194 posts

Master Geek
+1 received by user: 10

Reply # 184913 18-Dec-2008 09:18

ret777:

ask them to set up email billing for you, Vodafone pushing the paper less bill thing. if you dont wana be stung with a/p, print off the bill and take it to the post office.

ttoo easy,

Sod that for a joke - dont have a printer at home.

Why cant they just keep on with the current system just like ALL my other suppliers do.

I thought one concept of customer srevice is to make it easy for your cuistomers to pay you

Much easier just to ditch VF

jim.cox

194 posts

Master Geek
+1 received by user: 10

Reply # 184915 18-Dec-2008 09:22

SnowWookie:
zocster: IMHO direct debit is the way to go!

I wouldn't recommend that. Been burned by that one before. If you get overcharged on DD, you have to try to get your money back from whoever. Much easier to not pay them until the problem is solved.

I;m with you on that one

Nobody but me (or maybe the IRD) gets to take money from my accounts.

I dont mind autopayment, but not Direct Debit, no way.

DataCraft

164 posts

Master Geek
+1 received by user: 5

Reply # 185342 20-Dec-2008 18:00

I agree about the direct debt they are dangerous and would suggest to anyone - avoid as much as possible.

A customer of ours was on a $99.00 direct debt charge for a wireless package per month with Compass. They cancelled the account and compass took $3k out of their account the following month. They said the customer signed up for 3 years and since they were terminating early they took the entire amount, that’s not just immoral but illegal - yes they got the money back, but stuff that as a joke.

Sorry a little off topic.

paradoxsm

3000 posts

Uber Geek

Trusted

Reply # 185351 20-Dec-2008 18:45

OnTopic:
I think Vodafone should have a much easier online platform to deal with or some easy way of clicking a "Vodafone LIVE!" link in the SMS and seeing a summary of your bill and being able to drill down into call records. (are you listening paul?)

Online billing is great but not for everyone so they need to be flexible on alternatives and it appears they are not the greatest
Even for us "connected" people, having this email trail, having to log into a website (username/password), having to have a PDF reader (Adobe acrobat is so bloated for just a postscript viewer) can become rather time consuming and makes walking to the letter box sound quite enjoyable.

OffTopic:

DD's are great in concept and terrible in implemantation.

They should have a "cap" that a company may deduct monthly and if they fail, there is no fee, $25-$35 fees are absolute robbery for something that can all be easily computerised.

My ANZ account allows "recurring pay anyones" (a fancy Automatic Payment) which have no dishonour fees if they fail for insufficient funds, they just fail and I'm not out of pocket, much much better, I just have them go through for approx base charges + 10% and I just cover any shortfall.

sloth

29 posts

Geek

Reply # 185505 21-Dec-2008 16:50

I've been having similar problems trying to pay my account this month - no matter which method I use, I am unable to make a payment.
1) Try Hotlink. Fails - "the minimum payment is $20". Really? Even for On Account? My balance is under $20 so I do not want to pay $20!
2) Try the "Pay your bill" button from My Vodafone. Fails - "Oops there’s a problem with this content, please try refreshing your browser". As often happens with this appalling website.
3) Try credit card payment online. Fails - "Sorry, we cannot process your transaction. This may be due to a system error..."
4) Try credit card payment via 777. Fails - "Sorry, we are unable to process the payment at present etc.". No option to speak to somebody, call ends.

Raised all of the above with Vodafone customer support but got a standard "Delete all cookies, Delete all temporary internet files,
Reboot PC" reply.

Their website really needs simplifying - is painfully slow (somebody's gone over the top with AJAX) and usability gets a 1/10 from me.

JoeBloggs

355 posts

Ultimate Geek

Reply # 186357 28-Dec-2008 11:43

Vodafone has migrated around 95% of customers over to e-billing now. Contact customer service and update your email address. Alternately, if you still prefer a paper copy, request such and you'll be charged an additional $1.50 per month.

I too don't use DD for any of my bill payments. Too many horror stories about various companies from friends. Quite honestly internet banking is incredibly easy and efficient.