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923 posts

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  Reply # 185309 20-Dec-2008 13:47
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I am sure VF the company are in the right here, but a VF representative told him that he can change up and back down with no penalty. If the rules had changed within the 4 months of the original change then I cant see how VF could hold them to the charge. If the rule was there before the original plan change then the store should be held accountable.

As per the OP even the store themselves were surprised of the charge so why doesnt the store honour the request?

Still simple.





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  Reply # 185310 20-Dec-2008 13:57
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riahon:

I am sure VF the company are in the right here, but a VF representative told him that he can change up and back down with no penalty. If the rules had changed within the 4 months of the original change then I cant see how VF could hold them to the charge. If the rule was there before the original plan change then the store should be held accountable.

As per the OP even the store themselves were surprised of the charge so why doesnt the store honour the request?

Still simple.



reading the first post, it looks like that the charge has just recently been introduced.




Do whatever you want to do man.

  

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  Reply # 185312 20-Dec-2008 14:09
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It may be something new, or someone mixed up writing the new T & C's. It definitely use to be something like: you can move up & down as much as you like, but if you drop below your ORIGNAL plan within six months there would be a fee.




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Ultimate Geek

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  Reply # 185362 20-Dec-2008 19:41

According to the FAQ Switching iPhone plan fees there is no charge for going iPhone40 < > iPhone60..

You shouldn't have been charged

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