Talkiet: I can't let this slide...
You have a busy retail shop and you have their connectivity through a budget provider with a recent history of outages?
That's just not responsible I'm afraid... I only use them for home use, and even there I have a backup connection that I can now switch to by doubleclicking on a desktop shortcut.
How is it irresponsible? Your own post acknowledges "recent history". Up until fairly recently they've been very stable and reliable. They obviously have problems now but I'm sure they're working to resolve those, because they will be more than well aware that if they don't they'll shed too many customers and will collapse.
As for not posting in these forums anymore - who can blame them? All they seem get is constant whining and moaning from, I might add, a relatively small group of people. Disgruntled users yes, but going over the same ground with same gripes again and again and again and again and again...if I was an ISP I probably wouldn't bother responding in these forums anymore either.
I guess what I'm trying to say here is that the point's been well and truly hammered home. On one hand we have limited bandwidth available to ISPs, on the other we have an overabundance of users - it's not rocket science to figure out that something's not going work out. Judging by the frequency of these type of posts you'll more than likely strike the same sort of problems with other ISP's at some stage. They'll get fixed at some stage.
Start geeking, stop groaning.