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Ragnor
8035 posts

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  #185677 22-Dec-2008 13:20
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marmel:

I left 6 mnths ago with mixed feelings as I thought they would sought the problems out a month or two after I left. Now I know I made the right decision and am enjoying having a decent connection with constantly good int speeds.



Quoted for truth

robbypreb
131 posts

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  #185693 22-Dec-2008 15:18
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marmel: It's easy to say people should stop whining about xnet's performance but if your'e sitting at home struggling to get any kind of decent performance from your connection you can understand the frustration of some.

This is the bottom line - when xnet resolve this problem which has been going on for many for a very long time you can guarantee people will stop moaning.

I don't agree with the comment above about not beng able to fix the problem overnight. As has been ponted out this has been an issue for months and months, if a company cannot fix a problem in that time frame something is seriously wrong.

The response of xnet has been appalling as well and a big part of the problem. A little bit of regular communication goes a long way. When was the last time xnet acknowledged there was a problem at all other than a guarded sentence on their website about the torrent service not being suitable for people who use the net after midnight.

No doubt they are still reading these forums but when they were the bees knees a year or so ago they were happy to lap up the praise and posted constantly replying to "xnet is great because of....." threads. Now things aren't so great doesn't give them an excuse to stop being involved in my opinion, they need to take the good with the bad.

Someone needs to pull their head out of the sand, communicate with their customers and get this thing sorted. I mean seriously, how long can it take?

My advice is to leave if you are not happy. Sure it has been stated that things are going to be resolved but when and how? Xnet haven't stated they are going to fix anything as far as I am aware.

I left 6 mnths ago with mixed feelings as I thought they would sought the problems out a month or two after I left. Now I know I made the right decision and am enjoying having a decent connection with constantly good int speeds.



Who did you switch to? I am considering telstra cable, although it would mean I would also need to buy a new wireless accesspoint, as my current modem is a all in one ADSL wireless hub.

 
 
 
 


marmel
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  #185704 22-Dec-2008 16:25
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Switched to vodafone. I signed up for the adsl/home phone plan so got a reasonable deal.

Never had any issues at all in 6 months.

jesterpaul
96 posts

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#185874 23-Dec-2008 23:35
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Are they down again???

I had one connection drop this afternoon and powercycling my modem reconnected it. There was sync the whole time, so it wasn't my line.

For the last 2 hrs I can't remote access my modem or computer from work, and and calling my VFX phone goes straight to voicemail.


Anyone else?

Niel
3267 posts

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  #185948 24-Dec-2008 11:52
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They've had a couple of brief outages this morning.  Someone made a double post around 9:00 this morning because of a time-out message he received.  And about 40 minutes ago my mom tried to phone immediately after I've phones her, her call was connected but no voice and then my phone and internet stopped working (PPP still up).  Restarted my modem and everything came up again so was not my VFX router that locked up.  Probably was just enough time to allow them to restart their thingeymegoos.

There was a previous comment posted saying equipment coming from the USA will be installed on Friday so I guess we can expect brief outages 'till then.




You can never have enough Volvos!


jesterpaul
96 posts

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  #185951 24-Dec-2008 12:08
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When I got home at 2:30AM I found my line HAD gone belly up after all. I was syncing at 64kilobytes!!

I re-did the internal cables and rebooted modem, and all was ok at 7616Kbps again.

So it was not Xnet that were at fault this time around

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