Vodafone TV retirement plan: September 2022

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Vodafone TV retirement plan: September 2022

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53 posts

Master Geek

#2935809 29-Jun-2022 10:09

Well I went for google TV. Happy with it. After installing Threenow and TVNZ+ apps 8t also supports playing live free to air tv so that's sweet for my needs.

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Tatou

232 posts

Master Geek

#2938953 6-Jul-2022 19:05

Got this at 6.30pm tonight 6 July

Looking hopeful

"Thank you for being a Sky customer, we really appreciate your ongoing support.

You may have seen some news articles today about our new Sky Box. It’s going to transform the way our customers view Sky (along with the free-to-airs and your favourite apps) and we’re really looking forward to revealing it in the coming weeks.

Please be assured that we are very aware of the upcoming closure of Vodafone TV and the need to offer you a Sky solution so that you can keep enjoying all your favourite entertainment and sport.

We will have a Sky option for you, and you’ll be hearing from us very soon.

Thanks,
The Sky Crew"

rogercruse

644 posts

Ultimate Geek

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#2938981 6-Jul-2022 21:06

Tatou: Got this at 6.30pm tonight 6 July

Me too

rogercruse

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#2938982 6-Jul-2022 21:09

And I also saw this

Delorean

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#2938986 6-Jul-2022 21:44

Based on that email, the solution prior to VFTV being shutdown might be a 'new' satellite decoder install with the new 'IPTV' box being available in 2035, the same year when they ban ICE cars :)

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Eva888

2308 posts

Uber Geek

Lifetime subscriber

#2939030 7-Jul-2022 09:34

Tatou:
Got this at 6.30pm tonight 6 July

Looking hopeful

"Thank you for being a Sky customer, we really appreciate your ongoing support.

You may have seen some news articles today about our new Sky Box. It’s going to transform the way our customers view Sky (along with the free-to-airs and your favourite apps) and we’re really looking forward to revealing it in the coming weeks.

Please be assured that we are very aware of the upcoming closure of Vodafone TV and the need to offer you a Sky solution so that you can keep enjoying all your favourite entertainment and sport.

We will have a Sky option for you, and you’ll be hearing from us very soon.

Thanks,
The Sky Crew"

Me too and at first I thought it was spam because I had cancelled Sky a few months ago and don’t have it. Wondering why they sent it to me.

SteveC

447 posts

Ultimate Geek

Lifetime subscriber

#2941428 13-Jul-2022 12:50

rogercruse:
And I also saw this

There is an interesting detail buried in the article that @rogercruse refers to:

Vodafone spokesperson Richard Llewellyn said its intention was still to turn off Vodafone TV from September 30.

“It is a progressive shutdown of platforms, not a ‘done in a day’ type of closure.

“So, some customers may well be able to continue using it for a period of time, but we not be able to commit to any service quality or support beyond September 30,” he said.

https://www.stuff.co.nz/business/129164842/sky-tv-misses-target-for-launch-of-new-sky-box#:~:text=Vodafone%20spokesperson%20Richard,30%2C%E2%80%9D%20he%20said

Steve

prevaljo

174 posts

Master Geek

#2943158 17-Jul-2022 14:00

The Sunday Star Times had an article today about Sky Customer Service (you thought Vodas was bad) which said not to expect a Sky box before spring, which spring wasn't clear.

Rushmere

354 posts

Ultimate Geek

#2945554 23-Jul-2022 11:35

Can anyone confirm what should currently be happening for Sky subscriptions via Vodafone TV?

The previous email communication from Vodafone says my billing should be transferred to Sky direct, and the Sky help pages say I should have received a letter from them telling me how to transfer my billing.

None of those things have happened for me. My Sky billing is still being done by Vodafone (I don't have any other services from Vodafone), and I've had absolutely no communication direct from Sky. Are things just running behind schedule with the whole transfer process (given that the new Sky box has been delayed), or should something have changed by now?

Linux

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#2945555 23-Jul-2022 11:37

I am a Vodafone TV Sky customer had zero emails about moving to Sky

Delorean

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#2945558 23-Jul-2022 11:47

I think if your billing for sky was on your broadband bill then that has been transferred to Sky

If you have a stand alone box and login to vtv.nz then that’s still billed by Vodafone.

You wonder if sky will asking VF to extend the Sept expiry so they don’t loose these subscribers.

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Tatou

232 posts

Master Geek

#2945559 23-Jul-2022 11:49

I got an email in February 2022 from Sky and from March I now pay Sky direct for the Sky products that are currently delivered through the Vodafone network.

Latest communication from Sky was Jul 6

"Thank you for being a Sky customer, we really appreciate your ongoing support.You may have seen some news articles today about our new Sky Box. It’s going to transform the way our customers view Sky (along with the free-to-airs and your favourite apps) and we’re really looking forward to revealing it in the coming weeks.Please be assured that we are very aware of the upcoming closure of Vodafone TV and the need to offer you a Sky solution so that you can keep enjoying all your favourite entertainment and sport.We will have a Sky option for you, and you’ll be hearing from us very soon.Thanks,The Sky Crew "

Rushmere

354 posts

Ultimate Geek

#2945564 23-Jul-2022 12:49

Tatou:

I got an email in February 2022 from Sky and from March I now pay Sky direct for the Sky products that are currently delivered through the Vodafone network.

Latest communication from Sky was Jul 6

"Thank you for being a Sky customer, we really appreciate your ongoing support.You may have seen some news articles today about our new Sky Box. It’s going to transform the way our customers view Sky (along with the free-to-airs and your favourite apps) and we’re really looking forward to revealing it in the coming weeks.Please be assured that we are very aware of the upcoming closure of Vodafone TV and the need to offer you a Sky solution so that you can keep enjoying all your favourite entertainment and sport.We will have a Sky option for you, and you’ll be hearing from us very soon.Thanks,The Sky Crew "

Do you have other Vodafone services - mobile phone or broadband?

SteveC

447 posts

Ultimate Geek

Lifetime subscriber

#2945568 23-Jul-2022 13:28

@prevaljo:The Sunday Star Times had an article today about Sky Customer Service (you thought Vodas was bad) which said not to expect a Sky box before spring, which spring wasn't clear.

Was that this article? https://www.stuff.co.nz/business/129270769/sky-admits-customer-service-falling-short-as-covid-and-tight-labour-market-bite

I have always maintained that while VF's front-line customer service has been in various states of applallingness for quite some time, the Internet product is usually excellent, and cheap if you can get cable. VTV has also been generally reliable for us. Thanks to you Sky subscribers if you are the reason it goes on past September! :-)

I suspect that Vodafone and Spark have enough network assets to enable them to monitor and fix things for their fiber customers better than the smaller ISPs. Doesn't make it any easier to contact either call centre though.

Personally we have had a very annoying intermittent cable fault for a very long time, which Vodafone are now putting some effort into fixing. We might end up spending an extra $25 per month to switch to fibre if they don't fix it though. (Sigh)

Interesting comment reading the article I linked above. Seems it is not so easy to email the Sky CEO. We have the avenue of an email to @JasonParis, which appears to usually set things in motion to get a solution to sticky issues.

Steve

Steve Cosgrove
Senior Lecturer, Data Networking & Communication. Legal Main Contact, Cisco Network Academy
Whitireia Community Polytechnic, Porirua. mailto:s.cosgrove@whitireia.ac.nz
Things I write here are usually my opinion, but not necessarily those of my employer!

Tatou

232 posts

Master Geek

#2945572 23-Jul-2022 13:52

Rushmere:

Tatou:

I got an email in February 2022 from Sky and from March I now pay Sky direct for the Sky products that are currently delivered through the Vodafone network.

Latest communication from Sky was Jul 6

"Thank you for being a Sky customer, we really appreciate your ongoing support.You may have seen some news articles today about our new Sky Box. It’s going to transform the way our customers view Sky (along with the free-to-airs and your favourite apps) and we’re really looking forward to revealing it in the coming weeks.Please be assured that we are very aware of the upcoming closure of Vodafone TV and the need to offer you a Sky solution so that you can keep enjoying all your favourite entertainment and sport.We will have a Sky option for you, and you’ll be hearing from us very soon.Thanks,The Sky Crew "

Do you have other Vodafone services - mobile phone or broadband?

Broadband and VOIP for landline. Pay for them separately. I have the desktop box that replaced the original Vodafone hard drive based recorder.

I hope that Vodafone come to an arrangement with Sky to continue to provide the content through the desktop box until Sky get their own.

I really don't want to have to get a dish ( having removed the one on the house when it appeared that the Vodafone box was providing all the needed content.

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