Just a note. Jason has not been on the forums in a number of months now (also FYI @Linux).
Also do not send account details to anyone without a "Vodafone NZ" industry tag. Geekzone is not an official means of support for any ISP and it is important that you log a fault via their normal customer service before anything else.
I think @MaxineN is the current superstar who may be able to help out.