anatoki:
...There's a couple of options with disconnections. 1) Meet a tech on-site. 2) Return the equipment to our retail store or offices. 3) Have a courier bag sent to your address. Options 2 & 3 mean you don't need to be home which definitely suits most people as Saturday times are usually always booked. Regardless of your choice, a technician is still sent out (disconnect at NTE/TAP).... .
Interesting that TC did not offer me the the option of a courier bag to return the kit. That ended up costing me an extra two weeks or so rental - as that was how long before a mutually suitable Saturday time slot was available. The tech did not disconnect anything outside my house - just unplugged the digital set top box & modem & took them away. Which I would have been happy to do and put in a courier bag.Sounds like a rort.