Unfortunately TCL has us all by the short and curly's and the only way you'll get to them is to hit them where it hurts - the shareholder's pocket $$$$.
And that means as martyyn has done above and walk walk walk.
I think it's about time TCL arranged another Geekzone forum like Dr Freeth did last year. C'mon TCL listen to your customers and put some beef into your promises.
Yup, I ditched TelstraClear TV in favour of MySKY HDi and have never looked back. TC behaved in the exact same way with me, I was put through to the retention team and they rolled over and conceeded without even trying to convince me to stay.
I think the TV quality itself is good (for SD). However the STB is sucky and their EPG is awful.
And their charges have slowly been creeping up by a few dollars here and there without any real improvement in their offerings. On the TV side I suspect a lot of the blame can be put on Sky. I think they have TC over a barrel at the moment.
The value of their internet service is also not as good as it once was. The GB/$ of other services like ADSL is starting to overtake cable now. It won't be long before the incentive to switch will overcome that initial outlay for the ADSL modem. I'm on the 40G plan, so I'm currently paying around $110/mo. I think it's past due that they bumped up their traffic allowances a bit.
Hopefully this recent announcement indicates the wait for a better service is finally coming to an end. I'm sure given the number of customers they have means that they have to cautiously approach any big change like this, but they are getting left behind.
There are a few things I'd miss if I switched - I suspect I watch more sport than the average geek - but the loyalty is certainly waning.
It is weird that they don't do more to keep customers. When I was in the States, my cable company would virtually prostitute themselves to get me to not cancel any service. Surely it's better to make a small loss on a customer for a few months than lose them completely. I don't know what they are thinking.
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