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VinnieV
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  #3002175 27-Nov-2022 14:02
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All good - just fully re-read her reply ...


 
 
 

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MaxineN
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  #3002177 27-Nov-2022 14:07
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St1ick:
VinnieV:

 

OK - Just bugged Vodafone again and got a case number. They're going to "update me" when/if they hear anything. I encourage you all to contact them (I used the chat rather than explaining over the phone). Hopefully we'll all get some faster traction and action happening if you all call them as well :)

 



Why? Maxine has probably already let the tier 2+ team know...

 

 

 

They are away today(as it's Sunday).

 


More examples is actually good also we need cases. Will have a discussion on Monday with this thread linked as per previous post.





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

 

Opinions are my own. They don't represent my employer.


VinnieV
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  #3002179 27-Nov-2022 14:12
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They are away today(as it's Sunday).

 


More examples is actually good also we need cases. Will have a discussion on Monday with this thread linked as per previous post.

 

 

OK - thanks Maxine - appreciate it. We're on static 1000/100 based in Wainuiomata, Lower Hutt. Our case number is CS0312534 FYI. Enjoy the rest of your day :)




lottelul
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  #3002187 27-Nov-2022 14:39
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Same issue here in Wellington.

 

 

 

I am a live broadcaster and this is currently heavily impacting my job as I have next to no upload speed.

 

3 days and counting I've had to call in.

 

 

 

Typically 900/100

 

 

 

 

 

 

But when manually selecting Vodafone as the server everything looks good as below

 

 

 

 

 

 

But all uploads/live broadcasting are unable to connect and file uploads are taking a millennia to upload so must be connecting to another server??

 

I've been in contact with Vodafone who advised no issue and to do all the modem checks but this has done nothing.


nztim
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  #3002193 27-Nov-2022 15:28
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Just to remind everyone (who relies upon on their broadband for work etc) that there are different levels of service agreement, you can’t expect this to be resolved immediately on a sub $100 broadband plan

If you need more immediate fault resolution there are suitable business grade plans with service level agreements to suit




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Tatou
214 posts

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  #3002240 27-Nov-2022 18:24
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Just for completeness also problems with upload speed also on 1000/100 plan on HFC. Located in Karori

 

Upload is normally 100+ Download about 700

 

Done all the rebooting stuff and turn everything off.

 

Currently to Xtreme Networks server in Wellington download 827 upload 1.12 at 6.23pm Sunday

 

 

 

The problem started Friday night as I recall. 

 

 

 

 

 

 


richms
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  #3002243 27-Nov-2022 19:08
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St1ick:

Why? Maxine has probably already let the tier 2+ team know...

 

So that when you start to discuss a credit or getting out of a term when there are ongoing issues you have a record of telling them that you are not happy with the service that they are providing you. So that they have numbers to work with as I bet a large number of their customers will do nothing when this happens as it doesnt affect them enough or they just blame the apps that are not working properly over it.





Richard rich.ms



Lias
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  #3002248 27-Nov-2022 19:56
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nztim: Just to remind everyone (who relies upon on their broadband for work etc) that there are different levels of service agreement, you can’t expect this to be resolved immediately on a sub $100 broadband plan

If you need more immediate fault resolution there are suitable business grade plans with service level agreements to suit

 

You know that's not it works. I know it's not how it works (but aren't convinced it shouldn't be how it works), but it's NOT what the majority of the public expect. They expect internet to be like their power, for it to just work, all the time, and if it stops working, it to be fixed urgently, and them to be compensated if it's not.





I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.


Lias
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  #3002249 27-Nov-2022 19:58
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Also just to confirm for others this does appear to be HFC specific, not Vodafone at large. Vodafone UFB in Kapiti is giving full speed for me.





I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.


lottelul
3 posts

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  #3002250 27-Nov-2022 20:00
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Tatou:

 

The problem started Friday night as I recall. 

 

Friday night here too.


stick
353 posts

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  #3002256 27-Nov-2022 20:11
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Lias:

Also just to confirm for others this does appear to be HFC specific, not Vodafone at large. Vodafone UFB in Kapiti is giving full speed for me.


Title of the thread says fibre so maybe not

Linux
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  #3002257 27-Nov-2022 20:12
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@jasonparis Might want to know about the issue

sleemanj

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  #3002258 27-Nov-2022 20:23
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St1ick:
Title of the thread says fibre so maybe not

 

 

 

Oh bugger, i didn't even notice, no I'm on HFC here not fibre.  Brain fade!

 

 

 

Perhaps @freitasm or a mod could change the thread title for me to read HFC not Fibre.

 

 

 

 





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I sell lots of stuff for electronic enthusiasts...


michaelmurfy
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  #3002262 27-Nov-2022 21:10
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Got my neighbor to do a test on Vodafone HFC and his is getting 320kbit upload currently on most Speedtests (Wired Ethernet).

 

Said he can't broadcast to Twitch currently. So appears there is a problem with VF Cable here in Kapiti also.





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Tatou
214 posts

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  #3002270 27-Nov-2022 22:25
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I forgot to say that if you use the Vodafone server for the test then the upload is 100 as normal

 

 

 

 


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